Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80604 Views

9 replies

2 likes

Account
Login
  • 80604 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654564 Views

13 replies

4 likes

Account
  • 654564 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735134 Views

18 replies

29 likes

  • 735134 Views
  • 18 replies
  • 29 likes

Account Not Eligble Nest Mini

PlanFree/PremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 13 My Question or Issuemy account is showing not eligible even though nothing listed is the issue making my account in elgible. I see no reason for me not to be eligible for the deal. Pl...

Casual Listener

  Plan Free/Premium Country Canada Device iPhone 11 Operating System iOS 13   My Question or Issue my account is showing not eligible even though nothing listed is the issue maki...

Billy-J

Spotify Star

891 Views

5 replies

0 likes

Account
Premium
  • 891 Views
  • 5 replies
  • 0 likes

Unable to choose google account to link

PlanPremiumCountryCanada DeviceiPhone 8, MacBook Pro mid 2009)Operating System(iOS 13, OSX El Capitan) My Question or IssueWhen I try to link my Spotify to a Google Account (for the purposes of using the assistant and ordering a nest mini), after I c...

Visitor

Plan Premium Country Canada   Device iPhone 8, MacBook Pro mid 2009) Operating System (iOS 13, OSX El Capitan)   My Question or Issue When I try to link my Spotify to a Google Ac...

user-removed

Not applicable

683 Views

2 replies

0 likes

Account
Other
Premium
  • 683 Views
  • 2 replies
  • 0 likes

2-step verification

planPremiumCountryNew ZealandDeviceSamsung galaxy S20Operating Systemandroid 10Spotify desperately needs 2-step verification, at 11:08 AM my account was breached, they gained my password and logged in. now I congratulate spotify for resetting my pass...

Visitor

plan Premium Country New Zealand Device Samsung galaxy S20 Operating System android 10 Spotify desperately needs 2-step verification, at 11:08 AM my account was breached, they gained my passw...

Billy-J

Spotify Star

888 Views

1 replies

1 likes

Account
Login
Security
  • 888 Views
  • 1 replies
  • 1 likes

Can I get rid of app.adjust.com when following email links from Spotify?

PlanPremiumCountryRussiaDeviceXiaomi Mi9Operating SystemAndroid 10My Question or IssueHello.Can I set my account somehow to receive direct links in e-mail messages, not through app.adjust.com? This site is blocked in many public adware/spyware lists ...

Visitor

Plan Premium Country Russia Device Xiaomi Mi9 Operating System Android 10 My Question or Issue Hello. Can I set my account somehow to receive direct links in e-mail messages, not through ap...

4733 Views

0 replies

4 likes

Account
  • 4733 Views
  • 0 replies
  • 4 likes

Solved!! Re: Spotify Support Not Responding

I’m having this problem too Kbrooks please help. Don’t take down this post please because the last one got taken down by the moderator. You don’t have to reply if you don’t want to. But I want them to know that I keep Dming them

Regular

I’m having this problem too Kbrooks please help. Don’t take down this post please because the last one got taken down by the moderator. You don’t have to reply if you don’t want to. But I want them t...

Billy-J

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account frozen

PlanFree/Premium-FREECountry-ITALY Device(PC-i5-z390)Operating System(Windows10) My Question or IssueHi guys, I received this email from spotify for violating a playlist cover image, can you give me a hand to solve?I also wanted to know if you knew h...

Visitor

Plan Free/Premium-FREE Country-ITALY   Device (PC-i5-z390) Operating System (Windows10)   My Question or Issue Hi guys, I received this email from spotify for violating a playlist...

CoeHill

Music Fan

804 Views

2 replies

1 likes

Account
  • 804 Views
  • 2 replies
  • 1 likes

premium family account not working

hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we ARE in the same country and living at the same add...

Newbie

hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we...

Robert_W

Community Legend

468 Views

1 replies

0 likes

Account
Premium
  • 468 Views
  • 1 replies
  • 0 likes

How can I delete Facebook acc, by not having access to old email address

PlanPremiumCountryPolandDeviceSamsung s10eOperating System(Android 10) My Question or IssueHello! Few years ago I made spotify acc using my Facebook page (with old email address), now I want to delete that acc cause I can't now even log into him caus...

Visitor

  Plan Premium Country Poland Device Samsung s10e Operating System (Android 10)   My Question or Issue Hello! Few years ago I made spotify acc using my Facebook page (with old e...

GrifGrif

Songwriter

610 Views

1 replies

0 likes

Account
Other
  • 610 Views
  • 1 replies
  • 0 likes

Can't sign up but can't log in either

i deleted my account about 2 weeks or maybe 17 days ago due to personal matters. i wanted to sign up again using that email but it said the email already has a spotify account. then i tried to log in using that email, but it said my password and emai...

Newbie

  i deleted my account about 2 weeks or maybe 17 days ago due to personal matters. i wanted to sign up again using that email but it said the email already has a spotify account.  then i t...

AdamDamon

Spotify Star

439 Views

1 replies

0 likes

Account
  • 439 Views
  • 1 replies
  • 0 likes

Suspicious activity mail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi guys and dear manager, I received a mail 10 mins ago about suspicious activity. If I'm not...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi guys...

EthanS1

Community Legend

1486 Views

5 replies

0 likes

Security
  • 1486 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

Visitor

Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...

Nadiaaaa1

Visitor

170885 Views

135 replies

7 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 170885 Views
  • 135 replies
  • 7 likes

Superuser Contribution (playlists) Playlist of over 15 songs still adding spotify recommendations

One of the playlists (exactly 19 songs) on my account has a persistent issue where it will play a song that i did not add this does not show up as a 'we added' neither does it appear at all in the playlist. This is just a mild annoyance but i still w...

Visitor

One of the playlists (exactly 19 songs) on my account has a persistent issue where it will play a song that i did not add this does not show up as a 'we added' neither does it appear at all in the pl...

gaylordjames0312

Newbie

1182 Views

2 replies

0 likes

Other
  • 1182 Views
  • 2 replies
  • 0 likes

Superuser Contribution cant log in

so 3 months ago i tried the 3 months subscription and now i want to cancle it. however i dont remember the email i did put into the account. and i cant cancle it now. is there a way by using my name or last numbers on the credit card i did use ?

Visitor

so 3 months ago i tried the 3 months subscription and now i want to cancle it. however i dont remember the email i did put into the account. and i cant cancle it now. is there a way by using my name ...

AdamDamon

Spotify Star

413 Views

1 replies

0 likes

Account
Login
Premium
  • 413 Views
  • 1 replies
  • 0 likes

Desde hace 6 meses me están cobrando doble el Spotify premium ¿Alguien puede ayudarme o asesorarme?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

GrifGrif

Songwriter

265 Views

1 replies

0 likes

Account
Free
Premium
  • 265 Views
  • 1 replies
  • 0 likes

Premium account Canada, PayPal payment not taken. Tried to update payment does not give PayPal optio

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

GrifGrif

Songwriter

389 Views

1 replies

0 likes

Premium
  • 389 Views
  • 1 replies
  • 0 likes

Someone invaded my account and changed my e-mail and password

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueCouple days ago I received an e-mail from Spotify saying my account e-mail changed to "*snip*". At first I tought it was a scam. Later that day, when I opened Spotify, I...

Visitor

Plan Free Country Brazil Device Desktop Operating System Windows 10   My Question or Issue Couple days ago I received an e-mail from Spotify saying my account e-mail changed to "*snip*...

Billy-J

Spotify Star

1008 Views

8 replies

0 likes

Account
Free
Login
Other
  • 1008 Views
  • 8 replies
  • 0 likes

Superuser Contribution Facebook Profile wont link with SPOTIFY

Hi, I have been a member with SPOTIFY for a number of years now and my original account was created using FACEBOOK, after a while i ended up buying the spotify premium which for whatever reason has changed my account from being linked with facebook t...

Visitor

Hi,   I have been a member with SPOTIFY for a number of years now and my original account was created using FACEBOOK, after a while i ended up buying the spotify premium which for whatever rea...

Elena

Moderator

501 Views

1 replies

0 likes

Account
Other
Subscription
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! I signed up for google nest and my login info got messed up

Yesterday I signed up for the free google nest mini but couple hours later Spotify completely logged me out from all devices and when I try to log back in it says my email isn’t linked to a Spotify account. I tried logging in with my username (hun123...

Casual Listener

 Yesterday I signed up for the free google nest mini but couple hours later Spotify completely logged me out from all devices and when I try to log back in it says my email isn’t linked to a Spo...

H123baeck

Casual Listener

2214 Views

4 replies

0 likes

Account
Login
  • 2214 Views
  • 4 replies
  • 0 likes

Set my friend up with a login so they don't stuff up my configurations

Hi everyone.I have a premium account which my friend logs into sometimes. His taste in music is different to mine and it's affecting my configurations. I'm considering upgrading to a dual. Will the music he listens to still affect my discover weekly ...

Newbie

Hi everyone. I have a premium account which my friend logs into sometimes.  His taste in music is different to mine and it's affecting my configurations.  I'm considering upgrading to a du...

AdamDamon

Spotify Star

355 Views

1 replies

0 likes

Account
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't Login(you are offline),saw all similar post,but useless

I can't log in to my Spotify app. The prompt message always says "You are currently set to offline", but I'm connected to the internet. After a while it just asks if I "need help logging in?" but it refers me to change my password. I've changed my pa...

Visitor

I can't log in to my Spotify app. The prompt message always says "You are currently set to offline", but I'm connected to the internet.   After a while it just asks if I "need help logging in?...

Elena

Moderator

464 Views

1 replies

1 likes

Account
Free
Login
  • 464 Views
  • 1 replies
  • 1 likes