Account changed from premium to free

[user-removed]

My password was automatically reset by spotify. When I log back in my account name is a long strange number and has been changed from premium family to free. All playlists are gone. Anyone knows how to get into my premium account?

[Tiona-Rene]

Was your account regular premium prior to the change?

[Ver]

Hey @user-removed,

Thanks for posting here in the Community 🙂

Could you give these steps a go? That way you can check if you have a secondary account.

Let us know how it goes. If you have questions, you know where to find us.