Help Wizard

Step 1

NEXT STEP

iphone 5s

iphone 5s

Hi I recently purchased the new iphone 5s and chose spotify as my free for 6 months offer, however i am still being charged for my subscription can anyone help. When i first added the spotify app to my new phone it said it had synced with my spotify account but i'm still being charged

Reply
4 Replies

Who is your 6 months free premium with?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Vodafone

Try contacting Vodafone and check if there is a gift code you need to enter into the redeem section on the spotify website to activate the 6 month credit, they may have not issued it to you yet if you have just activated your new phone.

With Vodafone partner subscriptions, you need to cancel your recurring Spotify subscription then wait for your account to revert to Spotify free before re-upgrading on Vodafone's payment system.

Full details and steps to follow are here:
https://support.spotify.com/uk/learn-more/faq/#!/article/Vodafone-deal

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts