login issues

[michael659]

i received an e-mail at around 3:38 am saying that i cancelled my spotify subscription even though i didn't. when i went to go log back in to see if i could get premium back i was unable to log into my account. my account is connected through facebook and everytime i tried to log in it would say "spotify.com is not responding" or that my username and password were incorrect. this is very confusing and inconvenient if someone could please help that would be appreciated. 

[SergioDavid]

Hey @michael659, welcome to the Spotify Community!

We suggest you reach out to us via email, Facebook, or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

Let us know how it goes and if you have any other questions.