not eligible for student discount

[mitchellgaron]

when I go to register it says I am not eligible for the student discount, I am a student however. How do I get the discount?

[LordRollin]

Hi mitchellgaron. There are a few reasons that Spotify would say you're intelligible. To start off, are you a university student in the US, UK, or Germany? If so, great, if not, unfortunately Spotify only offers student pricing in those countries. The next step for enrolling for the student pricing is canceling your current premium subscription (if you have one), as you cannot enroll for a premium subscription if you already have one. You can manage your current subscription from your subscriptions page.

If all that is in order andyou're still having issues, make sure that your country is set to the country for which you are a student. Free users can do this through their profile settings, while premium users do this through their payment settings. If everything here is still in order, then I would recommend getting in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.

Let me know if you need anything else. Cheers!

[Matthewch]

Are colleges in the UK not eligible for the student premium as I have attempted to apply but was told my college was illegible for the discount for unknown reasons 

[Susan_GP]

Hi there @Matthewch,

Thanks for posting in the Community and welcome.
 

The Student Discount is available in the UK. If your college was on the list, but you received a notification saying you're ineligible, you can try applying again here. Or you can contact SheerID for more info. SheerID is our partner in charge of the verification process. They can give you more info about it. 

Now, if your college was not on the list, you can request SheerID to add it from this link. 

If you have any questions or need anything else, the Community is here for you.