Help Wizard

Step 1


not receiving premium

not receiving premium

I paid for premium and am not receiving it. Reinstalled the app, signed out and back in, still not getting what I paid for.

1 Reply

Hey! Thanks for coming to the community for help ๐Ÿ™‚

First, check your subscription page to make sure it says Premium.
If it says Free, check the receipt sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

Suggested posts