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password unknown, trying to reset

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password unknown, trying to reset

I mistyped my password when registering, and I'm trying to reset it. When I click on "forgot your password" it takes me to "edit your profile", which has a change password section. However, when I enter a new password that brings up a "confirm your changes" section which wants my original password, which I obviously don't have. Also under community help there appears to be a broken "reset your password" link. I want to have my password reset and emailed to my registered email address. How do I do this? Thanks.

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From your online profile, click on your name at the top and select Log Out. Then go to https://www.spotify.com/password-reset/ and request a reset. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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View solution in original post

Marked as solution

If you want to retrieve your password, log out then from the login screen, click on the "forgot your password" link.

View solution in original post

3 Replies
Marked as solution

From your online profile, click on your name at the top and select Log Out. Then go to https://www.spotify.com/password-reset/ and request a reset. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Marked as solution

If you want to retrieve your password, log out then from the login screen, click on the "forgot your password" link.

Awesome thanks that worked. I didn't realize I needed to log out first, which seemed risky given that there was no way to log back in.

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