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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9018 Views
  • 1 replies
  • 9 likes
  • Security
  • 9018 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481654 Views
  • 979 replies
  • 111 likes
  • Account
  • 481654 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210848 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210848 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120862 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120862 Views
  • 72 replies
  • 12 likes

Paid for Premium but not getting it!

Paid for Premium a few days ago and it worked fine at first. It has now gone back to the free version after telling me that my trial had expired.. even though I had paid for the subscription. Account says that I'm using Spotify Free and that I do not...

  • Newbie
  • Paid for Premium a few days ago and it worked fine at first. It has now gone back to the free version after telling me that my trial had expired.. even though I had paid for the subscription. Accou...
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! You have used 10 hours... PREMIUM

Ok so I had used up my 10 hour limit and I click "Find out how to listen without restrictions" and it tells me to sign up for spotify premium. So now I have spotify premium, I still cannot play songs... It's been 2 days now as well... Why is this hap...

  • Casual Listener
  • Ok so I had used up my 10 hour limit and I click "Find out how to listen without restrictions" and it tells me to sign up for spotify premium.   So now I have spotify premium, I still cannot...
  • b101
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • Premium
  • 274 Views
  • 2 replies
  • 0 likes

Subscription questions

If I put my credit card number and I get my free premium month can I immediately buy 12 months premium? Or do I have to wait until my free month is over to subscribe again? And other question Can I buy immediately two 12 months subscription and have ...

  • Visitor
  • If I put my credit card number and I get my free premium month can I immediately buy 12 months premium? Or do I have to wait until my free month is over to subscribe again?  And other question...
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Changing the date of a gift subscription

Hello Is is possible to change the date of a gift subcription? How would I go about doing this? Many thanks

  • Visitor
  • Hello  Is is possible to change the date of a gift subcription? How would I go about doing this?   Many thanks
  • Peter__
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Logging In

I am attempting to log in to Spotify and I receive a message that staes its cannot connect to the internet, unblock firewall (its not blocked). Also states error #4. I can log in from my laptop w/o probs. I have uninstalled and reinstalled....suggest...

  • Casual Listener
  • I am attempting to log in to Spotify and I receive a message that staes its cannot connect to the internet, unblock firewall (its not blocked).  Also states error #4.  I can log in from my ...
  • Peter__
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • Free
  • 249 Views
  • 3 replies
  • 0 likes

Charge after deleting account

On November I deleted my account ana I received confirmation from you. Nevertheless, I have been charged on December, 2. What can I do to recover my money? Re: Spotify Support Case # 01108325: Cobro ref:00DDpxIW.500DXbAXU:ref

  • Newbie
  • On November I deleted my account ana I received confirmation from you. Nevertheless, I have been charged on December, 2. What can I do to recover my money?   Re: Spotify Support Case # 01108...
  • Peter__
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Wrong password

HELP! yesterday i changed my password in a weird sentence because i thought it was funny. today i wanted to change it back, but i forgot it, soo stupid. now i wanted to send an email to help change my password, but it said my emailadress was wrong. i...

  • Newbie
  • HELP! yesterday i changed my password in a weird sentence because i thought it was funny.  today i wanted to change it back, but i forgot it, soo stupid. now i wanted to send an email to h...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 30 day free trial

I was recently sent an email from Spotify giving a 30-day free trial for Spotify Premium. I opened the email and none of the buttons that prompt me to click on will work to bring me to the activation page for the free trial. So it is currently just a...

  • Casual Listener
  • I was recently sent an email from Spotify giving a 30-day free trial for Spotify Premium. I opened the email and none of the buttons that prompt me to click on will work to bring me to the activation...
  • Peter__
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Can't resubscribe

I was previously subscribing through facebook which has now been disabled. I'm on the subscriptions page on my account, but whenever I click "reactivate subscription" or "change payment method" nothing happens. My subscription runs out in a few days ...

  • Newbie
  • I was previously subscribing through facebook which has now been disabled.   I'm on the subscriptions page on my account, but whenever I click "reactivate subscription" or "change payment me...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Credit card payments peru

Has anyone has problems to Pay for a suscrption in peru?

  • Casual Listener
  • Has anyone has problems to Pay for a suscrption in peru?
  • Peter__
  • Community Legend
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Error whenever trying to pay by American Express / AMEX

I am trying to change my payment type from Visa to Amex / American Express. Everytime I log in and try to do this I can fill out my Amex card details but when I press submit I get the error "Could not update payment details". I've attached a screensh...

AmexErrorSpotify.JPG
  • Casual Listener
  • I am trying to change my payment type from Visa to Amex / American Express.   Everytime I log in and try to do this I can fill out my Amex card details but when I press submit I get the erro...
  • Cabe
  • Newbie
  • 513 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 513 Views
  • 3 replies
  • 0 likes

cant choose what to redeem

Hi! i have purchased a spotify gift card and when i want to redeem i can only choose 3 months premium but i want downloads. why is it like that?

  • Newbie
  • Hi! i have purchased a spotify gift card and when i want to redeem i can only choose 3 months premium but i want downloads. why is it like that?
  • Peter__
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

The Recover Playlists option shows playlists i've never created

When looking on my account settings to disable the e-mail notifications i saw this "Recover Playlists" feature I haven't seen before. When i had a look i found that it listed ALOT of playlists Spotify thinks that I have deleted, but i don't recognize...

  • Newbie
  • When looking on my account settings to disable the e-mail notifications i saw this "Recover Playlists" feature I haven't seen before. When i had a look i found that it listed ALOT of playlists Spotif...
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Other
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! no unlimited ecard option?

As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing something? If spotify really doesn't offer unlimited e...

  • Roadie
  • As far as I can see the only ecards available are for the most expensive version of spotify and there is no option to purchase the unlimited version. Is this an oversight on my part? Am I missing som...
  • Peter__
  • Community Legend
  • 1645 Views
  • 4 replies
  • 1 likes
  • 1645 Views
  • 4 replies
  • 1 likes

Uninvited users

I need everyone kicked out of my account. Two people are on it that are not supposed to be. I have changed my password, and because they haven't and won't log out, they still have access. Please help.

  • Casual Listener
  • I need everyone kicked out of my account. Two people are on it that are not supposed to be. I have changed my password, and because they haven't and won't log out, they still have access. Please help.
  • Peter__
  • Community Legend
  • 254 Views
  • 2 replies
  • 0 likes
  • Account
  • 254 Views
  • 2 replies
  • 0 likes

changed card details but i have not paid for december so my premium account not working! hel

ok so i had to change my card details because it had expired. I got a message saying that the new card details where received and that the next payment it 13-01-2014 but obviously that is next month so i have missed december. My account is not workin...

  • Newbie
  • ok so i had to change my card details because it had expired. I got a message saying that the new card details where received and that the next payment it 13-01-2014 but obviously that is next mont...
  • meahtenoha
  • Spotify
  • 134 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Why should I continue to pay with new Spotify Announcement?

I just read today in an article on Huff post that Spotify will now offer free of charge listening to playlists on all mobile devices. If this is the case then why should I continue paying the $9.99 premium fee? Will users with a free subscription als...

  • Casual Listener
  • I just read today in an article on Huff post that Spotify will now offer free of charge listening to playlists on all mobile devices.  If this is the case then why should I continue paying the $...
  • djknucklez1
  • Casual Listener
  • 2167 Views
  • 7 replies
  • 0 likes
  • 2167 Views
  • 7 replies
  • 0 likes

how can I have all my money back??

the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!

  • Casual Listener
  • the page said that cannot proceed with payment but actually I paid for 8 months!! how can I delete the other months and have back my money?? please tell me there is a solution!
  • user-removed
  • Not applicable
  • 263 Views
  • 3 replies
  • 0 likes
  • Premium
  • 263 Views
  • 3 replies
  • 0 likes

Linked an existing Spotify with Facebook with two different emails. Can't get into my main account!

Hi, I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify account it overrides and sends me to my second one! Please help!

  • Newbie
  • Hi,   I recently made a second spotify account and I linked it to my facebook. My facebook is already linked to my main spotify account and now when I try to log in to my main spotify accoun...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Account Name?

Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook. Facebook does not let me enter a fake name so I can't use my business name as my profile name on Spotify. I know there is ...

  • Newbie
  • Here's the issue. I've been given an account to run my business from. It's a personal account that is to be linked to Facebook.   Facebook does not let me enter a fake name so I can't use my...
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes