Help Wizard

Step 1


pay to much

pay to much

I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?
1 Reply

Hi @nothappy123 thanks for posting in the Spotify Community! 


Would you be able to check your email or texts for a receipt from Spotify for the premium fee you've been charged? If you can find one, perhaps in your junk folder of email, then it will have a username on it. Having the username might help speed things up ever so slightly but either way I would suggest contacting Spotify Care through this anonymous contact form, you'll not need any user info then.

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.


If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

Screen Shot 2016-03-03 at 2.43.49 PM.png

Suggested posts