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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1471 Views
  • 0 replies
  • 7 likes
  • Security
  • 1471 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445133 Views
  • 970 replies
  • 108 likes
  • Account
  • 445133 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198697 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198697 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108065 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108065 Views
  • 70 replies
  • 11 likes

Discount for High school students

I'd really like to have the discount on my account. I agree with the other topic on here that says a similar statement. Could I please get the discount? (I'm a junior in highschool and Spotify is my #1 go to music app on both my phone and computer)

  • Casual Listener
  • I'd really like to have the discount on my account. I agree with the other topic on here that says a similar statement. Could I please get the discount? (I'm a junior in highschool and Spotify is my ...
  • SaturnUnbound
  • Casual Listener
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Solved!! Android without premium

Hi Guys, I'm using the spotify premium family membership since a few days. But the premium account is only available on my laptop. My tablet and my mobile are still free accounts (both android). I tried to delete the cache an reinstall the app, as we...

  • Casual Listener
  • Hi Guys,   I'm using the spotify premium family membership since a few days. But the premium account is only available on my laptop. My tablet and my mobile are still free accounts (both andro...
  • roticm
  • Casual Listener
  • 637 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 637 Views
  • 2 replies
  • 0 likes

Redeemed a Gift Card, it shows up under "Receipts" yet I've just been downgraded from Premium.

I've just redeemed a Gift Card successfully and it even shows under "Receipts" yet my Premium status has been revoked. I had been getting emails warning me to "Change Payment Details" and I bought a Gift Card instead and redeemed it. After redeeming ...

  • Casual Listener
  • I've just redeemed a Gift Card successfully and it even shows under "Receipts" yet my Premium status has been revoked. I had been getting emails warning me to "Change Payment Details" and I bought a ...
  • Alex_M24
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 281 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Billing

Hi, i have a problem with my bills from spotify. you are charging to much.I have a confirmed student account but you are charging for a regular premium account. Look at the attachments. Billing2 shows that you charged 9.99€ for the last 2 month. in o...

  • Casual Listener
  • Hi,   i have a problem with my bills from spotify. you are charging to much. I have a confirmed student account but you are charging for a regular premium account.    Look at the ...
  • Maxim
  • Spotify Star
  • 990 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 990 Views
  • 3 replies
  • 0 likes

Charged for Premium, but get Spotify Free

Hello, I have Spotify Premium and I pay 9,99 each month but now suddenly I get advertising and my account settings tell me I have Spotify Free? How come if I pay (evemn this month, for Premium?

  • Newbie
  • Hello,   I have Spotify Premium and I pay 9,99 each month but now suddenly I get advertising and my account settings tell me I have Spotify Free? How come if I pay (evemn this month, for Premi...
  • Bearfootrecords
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Problems with facebook/spotify

I am trying to desconect my spotify account from facebook, but I am in trouble. First of all I tried to desconect it in the own service of the spotify in the computer, I saw that I needed to look for preferences-social networks-desconect from faceboo...

  • Newbie
  • I am trying to desconect my spotify account from facebook, but I am in trouble. First of all I tried to desconect it in the own service of the spotify in the computer, I saw that I needed to look for...
  • Bearfootrecords
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Lost Premium??

I had premium on my account since I bought my ps4 and made an account. More than a month has passed and its now saying I do not have a premium account. Do you know why this is happening? I bought my ps4 used so I don't know if it has anything to do w...

  • Newbie
  • I had premium on my account since I bought my ps4 and made an account. More than a month has passed and its now saying I do not have a premium account. Do you know why this is happening? I bought my ...
  • Bearfootrecords
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! I was charged before 3 months

On my account I get a charged before 1 month until finished my Premium subscription. Look at this transaction.Could you help me?I understand that the charge should do at month end and not the beginning.30/8/16 - 12206495060143/10/16 - 1284851953017 t...

  • Casual Listener
  • On my account I get a charged before 1 month until finished my Premium subscription. Look at this transaction. Could you help me? I understand that the charge should do at month end and not the beg...
  • juanmboehme
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Switched Subscription

So today was my charging cycle, I just found out today that there's a student discount (how stupid right?). Anyways, I changed to the student plan, and just wondering if I would be able to get the $9.99 plan refund? Thanks you for reading and answeri...

  • Casual Listener
  • So today was my charging cycle, I just found out today that there's a student discount (how stupid right?). Anyways, I changed to the student plan, and just wondering if I would be able to get the $9...
  • sakura08
  • Roadie
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Canceled Premium still getting charged

It's been a couple weeks since I've e-mailed Spotify regarding my charged account and today I received an e-mail asking how satisfied with the customer service I received was. Well I haven't gotten any response so I couldn't even tell them.... I canc...

  • Newbie
  • It's been a couple weeks since I've e-mailed Spotify regarding my charged account and today I received an e-mail asking how satisfied with the customer service I received was. Well I haven't gotten a...
  • sakura08
  • Roadie
  • 169 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 169 Views
  • 2 replies
  • 0 likes

Problem Pay

Goog Night: I'm using spotify premium since more than 6 months ago. This month i can't pay my account and apper this message(In Spanish). Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...

  • Casual Listener
  • Goog Night:   I'm using spotify premium since more than 6 months ago. This month i can't pay my account and apper this message(In Spanish).   Ups, parece que tu tarjeta o proveedor de ...
  • sakura08
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Maximum number of devices

I have a Premium account with two phones. Last week I dropped and broke one of the phones and ended up replacing it. I was unable to download to my new phone offline as it said I have too many devices. I deleted all my offline devices (3) and reinsta...

  • Casual Listener
  • I have a Premium account with two phones. Last week I dropped and broke one of the phones and ended up replacing it. I was unable to download to my new phone offline as it said I have too many device...
  • PaulDL
  • Casual Listener
  • 8643 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
  • 8643 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is asking me to update my credit card details every month

Basically what's in the subject. I have to enter my credit card details again every single month. Is anyone else having this problem?

  • Casual Listener
  • Basically what's in the subject. I have to enter my credit card details again every single month. Is anyone else having this problem?
  • sakura08
  • Roadie
  • 1364 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1364 Views
  • 4 replies
  • 0 likes

Premium stop

I can't stop my premium account. I tried it a few times before and now the button is gone. But the premium keeps going ...

  • Newbie
  • I can't stop my premium account. I tried it a few times before and now the button is gone. But the premium keeps going ...
  • sakura08
  • Roadie
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Free Trial

I got the 7 day free trial through the app then received an email about a 30 day trail. I entered my information in and it said that the trail ends October 12th. Does the 30 day start at the end of the 7 day? Or do they not combine?

  • Newbie
  • I got the 7 day free trial through the app then received an email about a 30 day trail. I entered my information in and it said that the trail ends October 12th. Does the 30 day start at the end of t...
  • sakura08
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Log in via Facebook is not working

I am trying to log in via Facebook and there seem to be an issue with it.Below are the steps:-1. I clicked on either log in or sign up in my iPhone spotify app2. Clicked on Log in/Sign up via Facebook button. This leads me to a page that requires me ...

  • Casual Listener
  • I am trying to log in via Facebook and there seem to be an issue with it. Below are the steps:- 1.  I clicked on either log in or sign up in my iPhone spotify app 2. Clicked on Log in/Sign up...
  • txmagca
  • Newbie
  • 434 Views
  • 3 replies
  • 1 likes
  • 434 Views
  • 3 replies
  • 1 likes

Superuser Contribution Email

Hi, I need some help, I don't remember my password and the email I used when I created the Spotify account is not longer in used, so my question is how do I fix that problem?

  • Newbie
  • Hi,   I need some help, I don't remember my password and the email I used when I created the Spotify account is not longer in used, so my question is how do I fix that problem?    ...
  • sakura08
  • Roadie
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

I LOST all my account information

Hi, my account has disapear, with all my songs, playlist and friends, how can i get it back again? This morning was perfectly ok, but now it´s all in blank Thanks

  • Newbie
  • Hi, my account has disapear, with all my songs, playlist and friends, how can i get it back again?   This morning was perfectly ok, but now it´s all in blank   Thanks
  • sakura08
  • Roadie
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Trouble logging in

Ok. So last month I went to Reading festival 2k16, (had a great time btw). I didn't have any more money in my account a couple days before so my Spotify was cancelled. Around the second day into reading my Ma transferred me £20 but my card was left a...

  • Casual Listener
  • Ok. So last month I went to Reading festival 2k16, (had a great time btw). I didn't have any more money in my account a couple days before so my Spotify was cancelled. Around the second day into read...
  • sakura08
  • Roadie
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes