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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653598 Views

13 replies

4 likes

Account
  • 653598 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733989 Views

18 replies

29 likes

  • 733989 Views
  • 18 replies
  • 29 likes

Solved!! playlist

Hi my subscription will vodafone is finishing soon and I wish to cancel However I want to rejoin again as a student. Will I lose all my original playlists as I would like to keep them ? ThanksEmily

Newbie

Hi my subscription will vodafone is finishing soon and I wish to cancel   However I want to rejoin again as a student. Will I lose all my original playlists as I would like to keep them ? &nb...

Maxim

Spotify Star

260 Views

1 replies

0 likes

Account
Premium
Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Virus?

I have a Spotify premium. I was listening to my playlist and after every song I picked, begun a song that wasn't on my list! Might that be some sort of virus? I changed my password now. Should I do anything else? I would have called to Spotify custom...

Newbie

I have a Spotify premium. I was listening to my playlist and after every song I picked, begun a song that wasn't on my list! Might that be some sort of virus? I changed my password now. Should I do a...

Alejandro_C

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Vodafone Under 30 + Spotify Premium

Hey Guys!I really hope someone can help me.I'm a Vodafone user with an offer called: "Vodafone Under 30", and into this offer i've got Spotify Premium for 12 month. I really enjoyed it till the last week and, a day, without any warning, my account tu...

Newbie

Hey Guys! I really hope someone can help me. I'm a Vodafone user with an offer called: "Vodafone Under 30", and into this offer i've got Spotify Premium for 12 month.  I really enjoyed it til...

Maxim

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Spotify discover is ruined by a discoparty

I listen to Spotify Discover and got a nice playlist every week. Untill i used my Spotify-account on a disco-party. Now Spotify thinks i'm totally into 80's and 90's disco and other loads of **bleep**.Please help! An algorithm spoiled my good taste! ...

Newbie

I listen to Spotify Discover and got a nice playlist every week. Untill i used my Spotify-account on a disco-party. Now Spotify thinks i'm totally into 80's and 90's disco and other lo...

Maxim

Spotify Star

448 Views

1 replies

0 likes

Account
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! Set Device Password

I always log in through Facebook and I'm trying to set device password on desktop. However when I put in the password and click on set device password I get an error saying there was a problem setting it.Any ideas please on what's wrong or how to fix...

Visitor

I always log in through Facebook and I'm trying to set device password on desktop. However when I put in the password and click on set device password I get an error saying there was a problem settin...

Maxim

Spotify Star

398 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 398 Views
  • 1 replies
  • 0 likes

family

I changed my country and card details so i could join premium for family through my friend who i live with, however when i go to redeem the invitation it is still saying i cannot join as not in same country?

Newbie

I changed my country and card details so i could join premium for family through my friend who i live with, however when i go to redeem the invitation it is still saying i cannot join as not in same ...

icelord

Newbie

418 Views

3 replies

1 likes

  • 418 Views
  • 3 replies
  • 1 likes

Missing playlists on Facebook account

Hi everyone. Yesterday I discovered that all my playlists + a lot of songs were missing on my account. I have tried to find the answer on the Spotify Community, but everywhere they say that you need to log out and log in with your username and passwo...

Newbie

Hi everyone.   Yesterday I discovered that all my playlists + a lot of songs were missing on my account. I have tried to find the answer on the Spotify Community, but everywhere they say that ...

Maxim

Spotify Star

176 Views

1 replies

0 likes

Free
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

Hi,I'm registered to Spotify Free and I have just upgraded to Premium, but It won't allow me to study in Germany and use Austrian PayPal. As I am originally Austrian, but living in Germany (and also studying there).Can you tell me if it is now possib...

Visitor

Hi, I'm registered to Spotify Free and I have just upgraded to Premium, but It won't allow me to study in Germany and use Austrian PayPal. As I am originally Austrian, but living in Germany (an...

Alejandro_C

Spotify Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Credit Card Problem

Hi everyone, I have been using my account since 1 year, after my credit card has been cancelled by bank, I try to make a new payment to upgrade my membership with a new credit card, I can not go directly into payment screen in my computer. In attache...

Newbie

Hi everyone,   I have been using my account since 1 year, after my credit card has been cancelled by bank, I try to make a new payment to upgrade my membership with a new credit card, I can no...

user-removed

Not applicable

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Over Charge

I'm got a total of three charges for Spotify when it should of only have been charged once.

Newbie

I'm got a total of three charges for Spotify when it should of only have been charged once.

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Solved!! I'm a foreign exchange student, and want the student account but can i share it with 1 other person?

Hello, My name is Stefan, and I'm originally from the Netherlands but I'm staying in Florida for a whole schoolyear, because I'm a foreign exchange student. I live with hostparents and another student and we want a spotify student account that we can...

Newbie

Hello,   My name is Stefan, and I'm originally from the Netherlands but I'm staying in Florida for a whole schoolyear, because I'm a foreign exchange student. I live with hostparents and anoth...

Josh99649

Regular

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Spotify does not show my profile picture

I have Connected my facebook to my spotify but i cant see my profile picture.. Any suggestions???

Regular

I have Connected my facebook to my spotify but i cant see my profile picture.. Any suggestions???

Josh99649

Regular

543 Views

3 replies

0 likes

Account
  • 543 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan Question

Dose everybody have thier own account on family plan or dose everybody login with one username and password??

Regular

Dose everybody have thier own account on family plan or dose everybody login with one username and password??

Macklebro

Regular

397 Views

1 replies

0 likes

Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Spotify and Spark

I recently got a new spark plan which includes Spotify premium in the $59.99 a month plan. Yesterday I was charged $12.99 for Spotify even though it is now linked with my spark account, how do I change this so I don't get the monthly $12.99 bill?

Newbie

I recently got a new spark plan which includes Spotify premium in the $59.99 a month plan. Yesterday I was charged $12.99 for Spotify even though it is now linked with my spark account, how do I chan...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Paid but no Premium?

Hi there, I have been charged for my Premium Spotify Account however it is not showing up in my account as paid and is asking me to upgrade to Premium. Any ideas on how to change this?? Help!!

Newbie

Hi there, I have been charged for my Premium Spotify Account however it is not showing up in my account as paid and is asking me to upgrade to Premium. Any ideas on how to change this?? Help!! 🙂

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Case #: 06205397

Hello, I emailed a few weeks ago, regarding a change by Spotify (for no reason) in revoking my student discount and charging me £9.99 for several months without knowing. Having suddenly realised, I put in the exact same details on my exact same NUS E...

Casual Listener

Hello,   I emailed a few weeks ago, regarding a change by Spotify (for no reason) in revoking my student discount and charging me £9.99 for several months without knowing. Having suddenly real...

Dan1000

Casual Listener

336 Views

4 replies

0 likes

  • 336 Views
  • 4 replies
  • 0 likes

Paid for premium but still on free

I upgraded my account to premium but it didn't upgrade. My Apple ID was charged and their support staff said it did go through. I only have 1 account which is through my email. I don't have a Facebook account. I've tried logging out and renewing my p...

Newbie

I upgraded my account to premium but it didn't upgrade. My Apple ID was charged and their support staff said it did go through. I only have 1 account which is through my email. I don't have a Faceboo...

Maxim

Spotify Star

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Paying for student discount, but i still have the free subscription

I was going to get the student discount option, but in the middle of signing up i decided not too. I still have free subscription, but you guys charged me for student one. I want my money back!!

Newbie

I was going to get the student discount option, but in the middle of signing up i decided not too. I still have free subscription, but you guys charged me for student one. I want my money back!!

Maxim

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Xbox Live Gold for $7.99

Last Thursday I was arriving home from work and I open the spotify app to turn off my music and I come across a banner that says get spotify and Xbox live gold together, when I click on it it says the same thing and states that the bundle is $7.99. S...

Newbie

Last Thursday I was arriving home from work and I open the spotify app to turn off my music and I come across a banner that says get spotify and Xbox live gold together, when I click on it it says th...

Maxim

Spotify Star

1097 Views

1 replies

0 likes

  • 1097 Views
  • 1 replies
  • 0 likes

Account Disabled

I cancelled my Premium payment and was logged out and received an email saying my account was disabled for unauthorized use. I've had this account Premium for almost a year and had over 1,000 songs and plenty of personal playlists. Is there any possi...

Casual Listener

I cancelled my Premium payment and was logged out and received an email saying my account was disabled for unauthorized use. I've had this account Premium for almost a year and had over 1,000 songs a...

DrFriday13th

Regular

251 Views

1 replies

0 likes

Account
  • 251 Views
  • 1 replies
  • 0 likes