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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82994 Views

9 replies

2 likes

Account
Login
  • 82994 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658757 Views

13 replies

4 likes

Account
  • 658757 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740399 Views

18 replies

29 likes

  • 740399 Views
  • 18 replies
  • 29 likes

Payment for premium has gone out today, can I request a refund?

H there, I have tried to search for an answer but can't find a solution so hope someone can help please!I was waiting for notification to say my free trial was up but today, I got an email from Paypal to say spotify had been paid. I don't actually re...

Casual Listener

H there,   I have tried to search for an answer but can't find a solution so hope someone can help please! I was waiting for notification to say my free trial was up but today, I got an email...

badwinnie

Casual Listener

255 Views

2 replies

0 likes

  • 255 Views
  • 2 replies
  • 0 likes

afmelden voor sporify

hallo, ik wil me graag afmelden voor mijn abbonement op spotify.het probleem is ik weet mijn inlog gegevens niet en ook mijn e-mail niet. het zou fijn zijn als iemand mij kan helpen.m.v.g

Regular

hallo,   ik wil me graag afmelden voor mijn abbonement op spotify. het probleem is ik weet mijn inlog gegevens niet en ook mijn e-mail niet.   het zou fijn zijn als iemand mij kan help...

anna888

Newbie

887 Views

8 replies

0 likes

Account
  • 887 Views
  • 8 replies
  • 0 likes

Solved!! premium for family

Hello! I have just started premium for family with my brother and I am the acount holder. My dad wants to join premium for family and wants to be the one paying every month. Is there a way so I can change that? Also his wife and her kids want to join...

Newbie

Hello! I have just started premium for family with my brother and I am the acount holder. My dad wants to join premium for family and wants to be the one paying every month. Is there a way so I can c...

Maxim

Spotify Star

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot change my paying details

Wanted to change my paying details from an MasterCard Credit Card to a VISA credit card. Not possible due to an error popping up. Afterwards I tried to change the existing MasterCard Account into paypal but didn't work as well. How shal I change my p...

Casual Listener

Wanted to change my paying details from an MasterCard Credit Card to a VISA credit card. Not possible due to an error popping up. Afterwards I tried to change the existing MasterCard Account into pay...

Alejandro_C

Spotify Legend

352 Views

4 replies

0 likes

Premium
  • 352 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify disconnected my account

Hi there,I have had a spotify account for almost 2 years. Now spotify couldn't get into my bank account and they decided to disconnect my account. I can't login on any device with my facebook account. When I try to login with my account it says I sho...

Newbie

Hi there, I have had a spotify account for almost 2 years. Now spotify couldn't get into my bank account and they decided to disconnect my account. I can't login on any device with my facebook acc...

Alejandro_C

Spotify Legend

235 Views

1 replies

0 likes

Account
Login
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is being used somewhere else

I logged in to my friends SONOS using my spotify, now i cant sign him out. I have changed password 10 times and used the "Logout everywhere" but i keep getting my music paused.How can i solve this? Since changing the password and logging everyone out...

Casual Listener

I logged in to my friends SONOS using my spotify, now i cant sign him out.   I have changed password 10 times and used the "Logout everywhere" but i keep getting my music paused. How can i so...

helpmelogout

Newbie

583 Views

4 replies

1 likes

Account
Security
  • 583 Views
  • 4 replies
  • 1 likes

Superuser Contribution 2 accounts

hey guys! just wanna check ..is it possible to link 2 accounts registered under spotify ?

Casual Listener

hey guys! just wanna check ..is it possible to link 2 accounts registered under spotify ?

nehde

Casual Listener

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

Superuser Contribution $.99 premium for three months

I subscribed to the $.99c premium for three months, and yet i was charged at the two month period $17.99? Im not sure why this is, someone please help! I subscribed on the 6th of June and i was charged last month, but three months later is september,...

Newbie

I subscribed to the $.99c premium for three months, and yet i was charged at the two month period $17.99? Im not sure why this is, someone please help! I subscribed on the 6th of June and i was charg...

Alejandro_C

Spotify Legend

213 Views

1 replies

0 likes

Premium
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel 30 day premium free trial!!!!

Hi, I signed up for the 30day free premium trial. It said that if i didn't cancel before the 30 days are up, i'd be charged. That's fine. I didn't enter my credit card, i clicked to have it billed to my phone bill. However, on my subscription bit on ...

Newbie

Hi, I signed up for the 30day free premium trial. It said that if i didn't cancel before the 30 days are up, i'd be charged. That's fine. I didn't enter my credit card, i clicked to have it billed to...

Maxim

Spotify Star

924 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 924 Views
  • 1 replies
  • 0 likes

Help: spotify family member

Can I listen to music in my account while a member of my family is playing music in their account?? If I have a family account

Newbie

Can I listen to music in my account while a member of my family is playing music in their account?? If I have a family account

Maxim

Spotify Star

192 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in? Possibly hacked? Please, help!

Basically, what happened two months ago, was that once Spotify stopped my music (Spotify on iOS), and a dialogue appeared that it was playing on another mobile device (it was an Indian name and his iPhone). I brushed it off, unsure what was that. I w...

Newbie

Basically, what happened two months ago, was that once Spotify stopped my music (Spotify on iOS), and a dialogue appeared that it was playing on another mobile device (it was an Indian name and ...

Alejandro_C

Spotify Legend

230 Views

1 replies

0 likes

Other
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't recognise phone number

I am trying to buy Spotify premium even though I've had it for years and it's just decided I don't anymore but it is telling me to enter a valid phone number. My phone number definitely isn't wrong so why won't it recognise it?

Newbie

I am trying to buy Spotify premium even though I've had it for years and it's just decided I don't anymore but it is telling me to enter a valid phone number. My phone number definitely isn't wrong s...

ktano

Visitor

5775 Views

5 replies

1 likes

  • 5775 Views
  • 5 replies
  • 1 likes

why is a premium subscription showing its costs $99.00 Canadian a month?

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer.Should I be trying to upgrade from my phone or my computer? should it not be about 10.00 a month not 100.00?

Casual Listener

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer. Should I be trying to upgrade from my phone or my computer? should it not be a...

sarahbraim

Casual Listener

422 Views

3 replies

0 likes

  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution ya pague y no tengo subscripcion a plan familiar

Hola buen dia.El dia viernes 2 de septiembre a las 23:00 realize mi pago correspondiente al plan familiar el cual segun esto se efectuo con exito y el servicio se me iba a activar a partir del dia 5 de septiembre pero aun no tengo el servicio ya me l...

Newbie

Hola buen dia. El dia viernes 2 de septiembre a las 23:00 realize mi pago correspondiente al plan familiar el cual segun esto se efectuo con exito y el servicio se me iba a activar a partir del dia ...

Alejandro_C

Spotify Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Solved!! playlist

Hi my subscription will vodafone is finishing soon and I wish to cancel However I want to rejoin again as a student. Will I lose all my original playlists as I would like to keep them ? ThanksEmily

Newbie

Hi my subscription will vodafone is finishing soon and I wish to cancel   However I want to rejoin again as a student. Will I lose all my original playlists as I would like to keep them ? &nb...

Maxim

Spotify Star

264 Views

1 replies

0 likes

Account
Premium
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Virus?

I have a Spotify premium. I was listening to my playlist and after every song I picked, begun a song that wasn't on my list! Might that be some sort of virus? I changed my password now. Should I do anything else? I would have called to Spotify custom...

Newbie

I have a Spotify premium. I was listening to my playlist and after every song I picked, begun a song that wasn't on my list! Might that be some sort of virus? I changed my password now. Should I do a...

Alejandro_C

Spotify Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Vodafone Under 30 + Spotify Premium

Hey Guys!I really hope someone can help me.I'm a Vodafone user with an offer called: "Vodafone Under 30", and into this offer i've got Spotify Premium for 12 month. I really enjoyed it till the last week and, a day, without any warning, my account tu...

Newbie

Hey Guys! I really hope someone can help me. I'm a Vodafone user with an offer called: "Vodafone Under 30", and into this offer i've got Spotify Premium for 12 month.  I really enjoyed it til...

Maxim

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Spotify discover is ruined by a discoparty

I listen to Spotify Discover and got a nice playlist every week. Untill i used my Spotify-account on a disco-party. Now Spotify thinks i'm totally into 80's and 90's disco and other loads of **bleep**.Please help! An algorithm spoiled my good taste! ...

Newbie

I listen to Spotify Discover and got a nice playlist every week. Untill i used my Spotify-account on a disco-party. Now Spotify thinks i'm totally into 80's and 90's disco and other lo...

Maxim

Spotify Star

452 Views

1 replies

0 likes

Account
  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Set Device Password

I always log in through Facebook and I'm trying to set device password on desktop. However when I put in the password and click on set device password I get an error saying there was a problem setting it.Any ideas please on what's wrong or how to fix...

Visitor

I always log in through Facebook and I'm trying to set device password on desktop. However when I put in the password and click on set device password I get an error saying there was a problem settin...

Maxim

Spotify Star

404 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 404 Views
  • 1 replies
  • 0 likes

family

I changed my country and card details so i could join premium for family through my friend who i live with, however when i go to redeem the invitation it is still saying i cannot join as not in same country?

Newbie

I changed my country and card details so i could join premium for family through my friend who i live with, however when i go to redeem the invitation it is still saying i cannot join as not in same ...

icelord

Newbie

423 Views

3 replies

1 likes

  • 423 Views
  • 3 replies
  • 1 likes