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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157558 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157558 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10666 Views
  • 3 replies
  • 10 likes
  • Security
  • 10666 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507820 Views
  • 985 replies
  • 112 likes
  • Account
  • 507820 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124625 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124625 Views
  • 74 replies
  • 12 likes

Superuser Contribution Probremas com pagamento

Recebi a mensagem falando que minha conta premium não foi paga, porém ja foi ate cobrado em meu cartão. Gostaria que fosse resolvido

  • Visitor
  • Recebi a mensagem falando que minha conta premium não foi paga, porém ja foi ate cobrado em meu cartão. Gostaria que fosse resolvido
  • user-removed
  • Not applicable
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I switched to family premium plan but already have premium will be twice? also how can I play music on phone & desktop at the same time but listening to different music

  • Newbie
  • I switched to family premium plan but already have premium will be twice? also how can I play music on phone & desktop at the same time but listening to different music
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Family account shared overseas

Hey there,I want to add an American family member of mine to my Spotify family account, but I'm being told, that the new account has to be opened in the same country as I did (Germany). Any way to get around this?Thanks for your help.Shawn

  • Newbie
  • Hey there, I want to add an American family member of mine to my Spotify family account, but I'm being told, that the new account has to be opened in the same country as I did (Germany). Any way to ...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

premium family

Hi how can I change premium family from my daughters account to mine, this because she will change her telefone company.Kind regardsJohn rune

  • Newbie
  • Hi how can I change premium family from my daughters account to mine, this because she will change her telefone company. Kind regards John rune
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Moving back to my family and want to keep my spotify account

Hi there, I moved back to my family in Germany and would like to join their spotify family plan, however, I am still registered in another country. Only option I see is cancelling my current subscription and registering a new account in Germany.Any c...

  • Newbie
  • Hi there,   I moved back to my family in Germany and would like to join their spotify family plan, however, I am still registered in another country. Only option I see is cancelling my current...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Charged twice with no response

Hi guys, A credit card account that I removed months ago is still being charged. I've submitted a contact form multiple times, but have not heard back. Can I connect with someone to review this matter further? Thank you,D

  • Casual Listener
  • Hi guys,   A credit card account that I removed months ago is still being charged. I've submitted a contact form multiple times, but have not heard back. Can I connect with someone to review t...
  • destinib07
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Solved!! Can't buy premium and have been charged twice

I was using the free trial, but when the period was over I decided to buy the premium version. I input all my credit card data and clicked on "buy now" or something like that. R$10,00 were charged from my card, which is weird, because it costs R$14,3...

  • Casual Listener
  • I was using the free trial, but when the period was over I decided to buy the premium version. I input all my credit card data and clicked on "buy now" or something like that. R$10,00 were charged fr...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 240 Views
  • 1 replies
  • 0 likes

If I cancel my premium account, what specifically will I lose?

I am cutting back on expenses that are extrenuous and sadly, this is not one of my "have-to's" so it is on the chopping block. Hard, so hard because I love music and I am on here listening everyday. That all being said, will I lose my current playlis...

  • Newbie
  • I am cutting back on expenses that are extrenuous and sadly, this is not one of my "have-to's" so it is on the chopping block. Hard, so hard because I love music and I am on here listening everyday.&...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I want to use Spotify without Facebook

please delete my email: *********@hotmail.com to register again without facebook account,best regards

  • Newbie
  • please delete my email: *********@hotmail.com to register again without facebook account, best regards
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Unlinked Facebook from spotify, lost everything

Hi, I lost everything when I unlinked Facebook from my Spotify account. Now, when I link it back to FB it created a new account. I can't access my playlists and I lost my premium suscription. Can you link my original account back to my FB account? my...

  • Casual Listener
  • Hi,    I lost everything when I unlinked Facebook from my Spotify account.  Now, when I link it back to FB it created a new account. I can't access my playlists and I lost my premi...
  • paddington82
  • Casual Listener
  • 437 Views
  • 5 replies
  • 0 likes
  • 437 Views
  • 5 replies
  • 0 likes

Being charged after i canceled my subscription

Hi. I am still being charged after I canceled my subscription.I have never used the account and need to be reimbursed. I cannot get in touch with anyone. I filled out the contact form and got a generated response. I need to speak to someone.

  • Newbie
  • Hi. I am still being charged after I canceled my subscription.I have never used the account and need to be reimbursed. I cannot get in touch with anyone. I filled out the contact form and got a gener...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I want to get premium

  • Casual Listener
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! User

I creat This account today, than a pass the user link for a friend and he can't find my user (Harborhoteis) what can i do?!

  • Visitor
  • I creat This account today, than a pass the user link for a friend and he can't find my user (Harborhoteis) what can i do?!
  • user-removed
  • Not applicable
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Can't pay for premium

I am trying to pay for premium through the paypal, but problem is that after i am pressing pay on paypal, it's just redirecting me back to spotify and nothing, what to do?

  • Newbie
  • I am trying to pay for premium through the paypal, but problem is that after i am pressing pay on paypal, it's just redirecting me back to spotify and nothing, what to do?
  • Yannickk
  • Newbie
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Solved!! forgot password

I dont remember my password and I dont have access to my email account that is linked to spotify anymore. I can login to spotify through facebook I think, but I cant change the password or the email adess. How do I solve it?

  • Casual Listener
  • I dont remember my password and I dont have access to my email account that is linked to spotify anymore. I can login to spotify through facebook I think, but I cant change the password or the email ...
  • Astame
  • Community Legend
  • 773 Views
  • 5 replies
  • 0 likes
  • Login
  • 773 Views
  • 5 replies
  • 0 likes

Superuser Contribution Yanlis fotograf ve isim

Fake facebook hesabını düzenledim ama hala spotifyda eski fotoğraf ve isim görünüyor. Yardım lütfen

  • Visitor
  • Fake facebook hesabını düzenledim ama hala spotifyda eski fotoğraf ve isim görünüyor. Yardım lütfen
  • MaryC1
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Free subscription

I have a FREE 30 day trial and I was already charged twice though it is a FREE trial. How can I get my money back or this corrected?

  • Newbie
  • I have a  FREE 30 day trial and I was already charged twice though it is a FREE trial. How can I get my money back or this corrected?     
  • MaryC1
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Premium subscription

Hi, I have a premium account that I would like to cancel (return to free account) but on my subscription it's written that I have a free account. What can I do?

  • Newbie
  • Hi,    I have a premium account that I would like to cancel (return to free account) but on my subscription it's written that I have a free account. What can I do?
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Payment challenges

Every month I am told there is a problem with my billing details, and asked to change my card details. And every month I re-enter the same card and details and all is well. There is money in my account, I pay other bills without problems - but still ...

  • Newbie
  • Every month I am told there is a problem with my billing details, and asked to change my card details. And every month I re-enter the same card and details and all is well. There is money in my ...
  • rah7926
  • Music Fan
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes