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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187172 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187172 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

pay to much

I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?

  • Newbie
  • I have a spotify account but dont have premium but still had to pay 12 dollars while i ve never had premium how can i get in contact with them or get my money back?
  • Bearfootrecords
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Spotify Available Devices

Hello I recently started noticing that on the devices available there is an Carls Iphone listed there and it keeps on using my account. I have no idea who it is. I need to remove it permenately. I log in through facebook so removed spotify from my fa...

  • Casual Listener
  • Hello   I recently started noticing that on the devices available there is an Carls Iphone listed there and it keeps on using my account.  I have no idea who it is.  I need to remove...
  • Bearfootrecords
  • Community Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Spotify student

I already paid for student and was approved. It wasnt applied to my account and its asking me to put in my card info aftet they charged me

  • Newbie
  • I already paid for student and was approved. It wasnt applied to my account and its asking me to put in my card info aftet they charged me
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Subscription from Premium Individual to Family

Im having troubles cancelling my subscription on Spotify as an individual account so I can move into the Family subscription. I already canceled it on iTunes but on Spotify and the website, it says I'm still subscribed for Premium. How can I manually...

  • Newbie
  • Im having troubles cancelling my subscription on Spotify as an individual account so I can move into the Family subscription. I already canceled it on iTunes but on Spotify and the website, it says I...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Vodafone + spotify

I have a Vodafone plan which gives me spotify premium. It has always work perfectly but recently it has stopped when I started using a new phone. I have tried removing and reinstalling but it still doesn't work. Any suggestions??

  • Newbie
  • I have a Vodafone plan which gives me spotify premium. It has always work perfectly but recently it has stopped when I started using a new phone. I have tried removing and reinstalling but it still d...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Account hacked

Recently I noticed that someone was using my account as it came up with a message "You are listening on iPhoneDELCURAWICHA". I used the contact us form on spotify and I jsut got the following email: "Hi there,Thank you for your message. We’re sorry t...

  • Visitor
  • Recently I noticed that someone was using my account as it came up with a message "You are listening on iPhoneDELCURAWICHA".   I used the contact us form on spotify and I jsut got the followin...
  • Maxim
  • Spotify Star
  • 828 Views
  • 1 replies
  • 0 likes
  • Account
  • 828 Views
  • 1 replies
  • 0 likes

Help

What is spotifys contact number for new zealand?

  • Newbie
  • What is spotifys contact number for new zealand?
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Account hijacked

Hi, I logged in today on my machine and just a couple of seconds later I got an email where it said my email had changed. The mail was changed from my erik.solhaug@gmail.com to ali.ghaffre1376@gmail.com.It is really frustrating not being able to call...

  • Newbie
  • Hi, I logged in today on my machine and just a couple of seconds later I got an email where it said my email had changed. The mail was changed from my erik.solhaug@gmail.com to ali.ghaffre1...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Changing my username

Is it possible to change my username?

  • Newbie
  • Is it possible to change my username?
  • Algee
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

deactivated but didn't

So I deactivated my premium account a few months ago, I've still been getting charged and I can't log into my account anymore. Any suggestions?

  • Newbie
  • So I deactivated my premium account a few months ago, I've still been getting charged and I can't log into my account anymore. Any suggestions?  
  • Mattosaurus
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Account Hacked

On sept 23 I received a message of a Premium account payment. It was not mine, because the username was timmyney, mine is pilarsegurao, so I figured it was a mistake. I tryed to acces my account today, and I was not able to do so. I have changed my p...

  • Newbie
  • On sept 23 I received a message of a Premium account payment. It was not mine, because the username was timmyney, mine is pilarsegurao, so I figured it was a mistake. I tryed to acces my account toda...
  • Andriios
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Still charged after cancelling

Alright. Over a month ago, I cancelled my subscription. And I have now been charged TWICE. The first one I chaulked up to not being in time to cancell before the auto pay came in. But this time I should NOT have been charged!I went through the whole ...

  • Newbie
  • Alright. Over a month ago, I cancelled my subscription. And I have now been charged TWICE. The first one I chaulked up to not being in time to cancell before the auto pay came in. But this time I sho...
  • Mattosaurus
  • Community Legend
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Family subscription

I had a family subscription and paid for 3 months. Now it switched to free. I'm trying to add my daughter and it denies her. This is annoying that you can't call.

  • Newbie
  • I had a family subscription and paid for 3 months. Now it switched to free. I'm trying to add my daughter and it denies her. This is annoying that you can't call.
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Recover delted songs from playlist

Title says it all. I accidently deleted some songs from my playlist "Fall 2016" and can't recall the artist/song. I even found a link to the song, but the link takes me back to my playlist and then says "Song cannot be found." Searched the forums and...

  • Newbie
  • Title says it all. I accidently deleted some songs from my playlist "Fall 2016" and can't recall the artist/song. I even found a link to the song, but the link takes me back to my playlist and then s...
  • Bittencourt
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Premium subsciption not active

Although I have been paying for premium months, it is not active. I have not used it for months, so did not recognize.How can i fix this?

  • Newbie
  • Although I have been paying for premium months, it is not active. I have not used it for months, so did not recognize. How can i fix this?
  • Kamran
  • Composer
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Switching Plans

I am on the .99 cent plan for 3 months right now in the US. In two days this plan expires and is telling me it will go into the regular premium plan for $9.99. I want to have the student account so what should I do so I do not have to make a new acco...

  • Newbie
  • I am on the .99 cent plan for 3 months right now in the US. In two days this plan expires and is telling me it will go into the regular premium plan for $9.99. I want to have the student account so w...
  • coloyrs
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium declining BMO Debit card

Hi, I wanted to renew my Spotify premium subscription with my new BMO MasterCard Debit card, but I keep getting a message that tells me "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again ...

  • Community Legend
  • Hi, I wanted to renew my Spotify premium subscription with my new BMO MasterCard Debit card, but I keep getting a message that tells me "Oops, seems your card or payment provider is having a bad day....
  • coloyrs
  • Community Legend
  • 919 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 919 Views
  • 2 replies
  • 0 likes

Superuser Contribution being charged for accounts I did not sign up for

I recently discovered a second account linked to my PayPal that I did not sign up for and that I have not used. I have been charged for this second unknown account t since 11/27/15. Is there any way to call and talk to a real person to fix this? I fe...

  • Newbie
  • I recently discovered a second account linked to my PayPal that I did not sign up for and that I have not used. I have been charged for this second unknown account t since 11/27/15. Is there any way ...
  • Mara_F
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Error 3: Password doesn't match

Hi everybody, I have a problem with my account access. I have just downloaded Spotify for mac but when I put my password the response is ERROR 3. I tried to change password, dowload again but it doesn't work. anyone can help me about it?thanks Mattia

  • Casual Listener
  • Hi everybody, I have a problem with my account access.  I have just downloaded Spotify for mac but when I put my password the response is ERROR 3. I tried to change password, dowload again but ...
  • Mat89
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

I want to buy Premium but I can not

Hello my friend,I want to buy premium but ı can not becuse I've got a problem. I am waiting for 1 hours but that nothing changes. holding this screenwhat should I do?

Ekran Alıntısı.PNG
  • Casual Listener
  • Hello my friend, I want to buy premium but ı can not becuse I've got a problem. I am waiting for 1 hours but that nothing changes. holding this screen what should I do?
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 205 Views
  • 3 replies
  • 0 likes