Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I lost everything when I unlinked Facebook from my Spotify account. Now, when I link it back to FB it created a new account. I can't access my playlists and I lost my premium suscription. Can you link my original account back to my FB account? my...
Hi. I am still being charged after I canceled my subscription.I have never used the account and need to be reimbursed. I cannot get in touch with anyone. I filled out the contact form and got a generated response. I need to speak to someone.
I creat This account today, than a pass the user link for a friend and he can't find my user (Harborhoteis) what can i do?!
I am trying to pay for premium through the paypal, but problem is that after i am pressing pay on paypal, it's just redirecting me back to spotify and nothing, what to do?
I dont remember my password and I dont have access to my email account that is linked to spotify anymore. I can login to spotify through facebook I think, but I cant change the password or the email adess. How do I solve it?
Fake facebook hesabını düzenledim ama hala spotifyda eski fotoğraf ve isim görünüyor. Yardım lütfen
I have a FREE 30 day trial and I was already charged twice though it is a FREE trial. How can I get my money back or this corrected?
Hi, I have a premium account that I would like to cancel (return to free account) but on my subscription it's written that I have a free account. What can I do?
Every month I am told there is a problem with my billing details, and asked to change my card details. And every month I re-enter the same card and details and all is well. There is money in my account, I pay other bills without problems - but still ...
HiI have a problem, or my mom does. My sister "loaned" our moms credit card and subscribed to premium. Now that we found out we wish to cancel that.But we cannot access the account.. how do we cancel the subscription then ?
My free trial account and my premium account have the same email address and now my premium account won't match up to my Facebook as it's still on my free trial one can you delete the free trial one please? Xx
My Spotify App suddenly crashed this morning on my Xiaomi Mi5. i've tried everything like clearing my data, clearing my cache, force stop the app. But i can't start the app again, keeps crashing without even showing the UI. So I uninstalled it and re...
£9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this sorted please?
Hello,About one week ago i added a new user to my spotify family. When we tried to activate the account we received the message that we created a trail account which is one month available and after that we have to pay. In my spotify overview the acc...
Hi! I was waiting for a text message when Spotify told me to do so. I waited for like more than 15 minutes yet there was still no text message. I entered my number a lot of times and I made sure that what I entered was correct. Is there a way to fix ...
I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account. Is this possible for I should cancel the Family and look for a dif...
I recently got a new email and do not have acces to the one linked to my Spotify account. I am unable to log in on my computer because apparently the password is incorrect, even though it works for the login on my phone. I don't know how to reset my ...
Hi!A few months ago, i installed spotify Premium. It was an trial, 3 months for 1 euro. In september i stopped Premium. Then, in October the money for spotify Premium was getting from my bankaccount. So i got it Back. But since then, i cant login by ...
How does the premium for family work? My dad wanted to use Spotify also. Does he have to pay for an account to use the premium family deal? Can we use the same account?