Help Wizard

Step 1


payment gone wrong, premium paused

payment gone wrong, premium paused


My premium on my phone has stopped working. I can´t do anything, because all it shows is this: spotify.jpg


I don´t know how to change my subscribtions, because my spotify on my computer isn´t premium. I know i sounds weird and I don´t know how my friend did it only on my phone. I think I started with the free month and then I just started pay each month. But then, suddently it didn´t work. 

Should I just downgrade and then upgrade to spotity premium again afterwards? 

I really hope that you can help. 
Many thanks, Anne 

1 Reply

Hey @anne_kristensen, Welcome to the community! 🙂


I suggest you check here and make sure all your payment details are in order 🙂 

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