premium subscribtion

[Chelsea23]

Hi I bought the 3 month premium for 99c and there was no warning sent that it was going to expire, it was not in my Apple ID subscriptions box and when I tried to log in to my Spotify account I couldn't cancel I would like a full refund of $12.99.

[OviiiOne]

Hi @Chelsea23, welcome to the Spotify Community!

As you subscribed through iTunes you didn't get the offer of 3 months for 99c, you paid 12.99$ every month.

As you subscribed through iTunes you need to follow Apple's instructions for cancel.

[Chelsea23]

No this is not good enough I would like to talk to the actual Spotify person to suit out this problem

[Chelsea23]

Why have u not replied this is obviously a bad company

[OviiiOne]

Sorry @Chelsea23!

I didn't receive a notification, sorry for the late reply.

You can contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉