problem with payment

[lemao91]

“Oops, seems your card or payment provider is having a bad day"

my credit cards didn`t work on family plan.

[Bittencourt]

Hi @lemao91, welcome to the Spotify Community!

Is your card able to make online transactions? Have you tried using different browsers (after clearing cookies/cache)?

You can also try to use an other wifi connection, and even your phone network instead for an example. 

Let me know if this helps!