"It appears that you've already been a premium user"

[user-removed]

"It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time."

Wonder, why did I get an email (below) asking me to come back (which I was about to do) and then get told to go away again..?

[user-removed]

P.S. - as suggested by someone else I tried this link:

http://www.spotify.com/purchase/product/welcome-back/

That looks promising but when I try to complete it tells me my password is wrong..

[Peter__]

Do you use the same email address for Spotify as you do for Facebook? In it incredibly common for people to accidentally have a duplicate free account set up via Facebook (which could be the account the email from was).

[user-removed]

Thanks for the reply.

But the email image I posted refers to my unique username I have been Premium with for some time before - if I had two accounts, they would be different usernames, no?

I do use the same email though, yes. As far as I'm aware, I've never associated FB with Spotify or created an account through it - I'm far too anti-FB to do that. In fact, I think I created the account once on my phone on the way to work..

[Peter__]

Best thing to do is get in touch with the customer services team directly using the online contact form and see what they say. Definitely something not quite right here. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[user-removed]

Thanks Peter - I've used the form.

I'll post back with any updates - cheers again.

[user-removed]

Just because I didn't want to leave this unanswered - I have decided to ask support to delete my account.
Checking my phone, I'm logged in via Facebook and no amout of logging out/uninstalling would change that. I definitely did not join through facebook but the implementation is still there. God only knows how.
Shame, but FB has taken over the Internet and I prefer to keep it as stifled as I can. With Spotify, I simply cannot.