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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14933 Views

7 replies

11 likes

Security
  • 14933 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555098 Views

991 replies

116 likes

Account
  • 555098 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131324 Views

74 replies

12 likes

Account
Login
Premium
  • 131324 Views
  • 74 replies
  • 12 likes

paypal payment

When I logged in this morning I got the banner message that Spotify wasn't able to get payment. I logged in at Paypal and yes.. a few euro's short. Solved that problem with adding enough money on my Paypal account. Do I need to do anything else?

Regular

When I logged in this morning I got the banner message that Spotify wasn't able to get payment. I logged in at Paypal and yes.. a few euro's short. Solved that problem with adding enough money on my ...

Peter__

Community Legend

445 Views

3 replies

0 likes

  • 445 Views
  • 3 replies
  • 0 likes

Deleting my accounts

Well, I tried to delete my Spotify accounts following the steps some people posted in this forum. The problem is that I sent several contact forms and also I replied the automatic emails they sent me, in order to contact someone... but nothing happen...

Visitor

Well, I tried to delete my Spotify accounts following the steps some people posted in this forum. The problem is that I sent several contact forms and also I replied the automatic emails they sent me...

Greg

Roadie

721 Views

7 replies

0 likes

Account
  • 721 Views
  • 7 replies
  • 0 likes

Two Accounts, same facebook, lost playlists

Hello! So I have the following issue. I used to live in the States and had a usual Spotify account (associated to facebook) with premium account linked to a US Credit card. Today I live in Chile, but I was still using my "USA" account which I still p...

Visitor

Hello!   So I have the following issue. I used to live in the States and had a usual Spotify account (associated to facebook) with premium account linked to a US Credit card. Today I live in...

user-removed

Not applicable

479 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 479 Views
  • 1 replies
  • 0 likes

Playlists missing: Spotify randomly created a new account?

Hello! First off thanks to whomever is taking the time to read my issue. I'm experiencing a rather unusual problem. For the last week or so I had been unable to log into my spotify account through facebook. The login screen would just "shake" a littl...

Casual Listener

Hello! First off thanks to whomever is taking the time to read my issue. I'm experiencing a rather unusual problem. For the last week or so I had been unable to log into my spotify account throug...

Nys

Casual Listener

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

My Subscription doesnt work

Hey, I cant Listen offline to my playlusts annymore and spotify keeps telling me that i have to subscribe so i checked my Bank Account and i saw that i paid.

Casual Listener

Hey, I cant Listen offline to my playlusts annymore and spotify keeps telling me that i have to subscribe so i checked my Bank Account and i saw that i paid.

Peter__

Community Legend

232 Views

2 replies

0 likes

  • 232 Views
  • 2 replies
  • 0 likes

Can't change country!

Hello.I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact room I was in when I created the account... So well, I w...

Casual Listener

Hello. I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact roo...

Peter__

Community Legend

521 Views

6 replies

0 likes

Account
Free
  • 521 Views
  • 6 replies
  • 0 likes

Solved!! I can't acces Spotify

Hi, I still have 13 days premium access but I can't access to my Spotify account. When I try to open Spotify application on my PC it crashes, when I try to login from my iPhone it says "You have 13 days premium access" and then it makes me logged out...

Regular

Hi, I still have 13 days premium access but I can't access to my Spotify account. When I try to open Spotify application on my PC it crashes, when I try to login from my iPhone it says "You have 13 d...

Peter__

Community Legend

1018 Views

8 replies

0 likes

Account
Login
Premium
  • 1018 Views
  • 8 replies
  • 0 likes

My premium account don´t work

I´ve got four devices which I got Spotify with the same account at. It says that I´ve got to upgrade to premium at my Android phone, like it says at two other devices. But, at one of the devices I still got premium... What should I do?

Newbie

I´ve got four devices which I got Spotify with the same account at. It says that I´ve got to upgrade to premium at my Android phone, like it says at two other devices. But, at one of the devices I st...

Peter__

Community Legend

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

"It appears that you've already been a premium user"

"It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time." Wonder, why did I get an email (below) asking me to come back (which I was about...

Visitor

"It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time."   Wonder, why did I ...

user-removed

Not applicable

680 Views

6 replies

0 likes

Premium
  • 680 Views
  • 6 replies
  • 0 likes

Forgotten password + old e-mail address = trouble...

Hey!I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember the new password.. I tried getting it sent to my emai...

Newbie

Hey! I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember ...

Rafael

Spotify Legend

1180 Views

4 replies

0 likes

  • 1180 Views
  • 4 replies
  • 0 likes

Facebook conecting

Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothing. Pls help

Casual Listener

Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothin...

Patrol35

Casual Listener

755 Views

4 replies

0 likes

  • 755 Views
  • 4 replies
  • 0 likes

Various accounts linked to my Facebook profile

For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free account, without any of my playlists and with a di...

Casual Listener

For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free...

CanisLupus85

Casual Listener

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

My Spotify doesn't work in other country

I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time for me is OK, I can use without any problem, so I want to bu...

Regular

I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time...

Ravor

Regular

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

Solved!! Is Spotify still using P2P?

As in topic. Is Spotify still using p2p? If yes when it will be disabled?

Newbie

As in topic. Is Spotify still using p2p?   If yes when it will be disabled?

Peter__

Community Legend

1648 Views

1 replies

0 likes

  • 1648 Views
  • 1 replies
  • 0 likes

Paying for premium service.. I have no service.

I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message to say that they are unavailable without the premiu...

Casual Listener

I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message ...

Peter__

Community Legend

572 Views

6 replies

0 likes

Premium
  • 572 Views
  • 6 replies
  • 0 likes

Solved!! Cancel my subscription now!!!!

I'm getting billed for a service I don't even have anymore... Contact me at ...before I take further actions... Thank You

Newbie

I'm getting billed for a service I don't even have anymore... Contact me at <snip>...before I take further actions... Thank You

robzim737

Community Legend

797 Views

6 replies

0 likes

Account
  • 797 Views
  • 6 replies
  • 0 likes

Account Hacked

My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials. My email address on the account has been changed to something elese so password reset emails do not get sent to me. I c...

Casual Listener

My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials.    My email address on the account has been changed to...

Peter__

Community Legend

398 Views

3 replies

0 likes

Account
Login
Security
  • 398 Views
  • 3 replies
  • 0 likes

Solved!! Offline access withdrawn

I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?

Regular

I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?

Peter__

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Missing facebook friends suggestions

Hi everybody. I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify? Thanks.

Newbie

Hi everybody.   I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify?  ...

turbograham20

Newbie

4989 Views

4 replies

0 likes

  • 4989 Views
  • 4 replies
  • 0 likes

Not Confirming My Cancellation

What I typically do with Spotify is buy premium and then cancel my subscription so I'm not chraged monthly. I like having the control to know if I'll be able to afford it and not happen to forget and be charged. It's nothing to do with the service, I...

Casual Listener

What I typically do with Spotify is buy premium and then cancel my subscription so I'm not chraged monthly. I like having the control to know if I'll be able to afford it and not happen to forget and...

Peter__

Community Legend

846 Views

5 replies

0 likes

  • 846 Views
  • 5 replies
  • 0 likes