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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157660 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157660 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10674 Views
  • 3 replies
  • 10 likes
  • Security
  • 10674 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507934 Views
  • 985 replies
  • 112 likes
  • Account
  • 507934 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124629 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124629 Views
  • 74 replies
  • 12 likes

Spotify is not working at all, help!??

I made my account, and I downloaded spotify, and went to log in, and it said my password didn't go with my email, so I tried again, didn't work, reset my password, didn't work, shut it down, didn't work, help me! I really want to use this, and it doe...

  • Casual Listener
  • I made my account, and I downloaded spotify, and went to log in, and it said my password didn't go with my email, so I tried again, didn't work, reset my password, didn't work, shut it down, didn't w...
  • Christoffer
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Spotify Premium Expensive

I was going to look into buying spotify premium.. But being at £120/y I dont think I will be. Why does it cost so much? Also, the website said Spotify for mobile is free.. I downloaded it on my Windows Phone, turns out I need premium. Weird.

Free
  • Casual Listener
  • I was going to look into buying spotify premium.. But being at £120/y I dont think I will be. Why does it cost so much?       Also, the website said Spotify for mobile is fre...
  • Peter__
  • Community Legend
  • 661 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 661 Views
  • 5 replies
  • 0 likes

account got reset, no response from Spotify

Spotify guys, I've accidentally disconnected Facebook from my account thinking I was unlinking broadcasting activities to Facebook and now my account got reset to a FREE account, lost my playlists, apps, everything. I've sent two support tickets on t...

  • Newbie
  • Spotify guys, I've accidentally disconnected Facebook from my account thinking I was unlinking broadcasting activities to Facebook and now my account got reset to a FREE account, lost my playlists, a...
  • Peter__
  • Community Legend
  • 223 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 223 Views
  • 2 replies
  • 0 likes

Log everyone out

Please can you log everyone out of my spotify account. Registered through Facebook joe90102@yahoo.com

  • Newbie
  • Please can you log everyone out of my spotify account. Registered through Facebook joe90102@yahoo.com
  • Peter__
  • Community Legend
  • 1323 Views
  • 1 replies
  • 0 likes
  • 1323 Views
  • 1 replies
  • 0 likes

Premium Account Stolen

Gotta say this isn't cool. Everything was working fine then suddenly I got logged out of the app on my phone and was unable to sign in again via the phone or computer. I tried the change password request and noticed that the system is no longer regon...

  • Casual Listener
  • Gotta say this isn't cool. Everything was working fine then suddenly I got logged out of the app on my phone and was unable to sign in again via the phone or computer. I tried the change passwor...
  • Peter__
  • Community Legend
  • 594 Views
  • 6 replies
  • 1 likes
  • 594 Views
  • 6 replies
  • 1 likes

Activity feed not working

spotify activity feed not working it keeps showing off online or will not share anything at all.

  • Casual Listener
  • spotify activity feed not working it keeps showing off online or will not share anything at all. 
  • meskoozie
  • Casual Listener
  • 3391 Views
  • 9 replies
  • 8 likes
  • Account
    Free
  • 3391 Views
  • 9 replies
  • 8 likes

Additional charge the day after my monthly charge

Yesterday my credit card was charged my usual 4.99 monthly fee for my Spotify subscription. Today, an additional 9.99 was charged to the same credit card. The charge is coming from Spotify (according to my credit card company), but there is no matchi...

  • Newbie
  • Yesterday my credit card was charged my usual 4.99 monthly fee for my Spotify subscription.   Today, an additional 9.99 was charged to the same credit card. The charge is coming from Spotify...
  • Jamie
  • Spotify Legend
  • 567 Views
  • 2 replies
  • 0 likes
  • 567 Views
  • 2 replies
  • 0 likes

My subscription

I used a prepaid code and got the receipt via email but spotify won't play

  • Casual Listener
  • I used a prepaid code and got the receipt via email but spotify won't play
  • user-removed
  • Not applicable
  • 523 Views
  • 4 replies
  • 0 likes
  • Account
  • 523 Views
  • 4 replies
  • 0 likes

Facebook is blocked on my work computer...how can I log in?

Facebook is blocked on my server at work, and I really want to be able to use Spotify in the office. Is there any other way I can log in, even though I created my account with my Facebook account? Thanks for any suggestions!

  • Visitor
  • Facebook is blocked on my server at work, and I really want to be able to use Spotify in the office.  Is there any other way I can log in, even though I created my account with my Facebook accou...
  • Peter__
  • Community Legend
  • 20720 Views
  • 2 replies
  • 2 likes
  • 20720 Views
  • 2 replies
  • 2 likes

LOOP - Cannot log into spotify *please help*

hi there, i have not used Spotify for over a year. LAst Used was in London, now I am in Sydney. I cannot find any information to help with the looping problem i am experiencing...if someone could help it would be greatly appreciated. Here is what is ...

  • Newbie
  • hi there,   i have not used Spotify for over a year. LAst Used was in London, now I am in Sydney. I cannot find any information to help with the looping problem i am experiencing...if someon...
  • Peter__
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Devices reset

Hi can you reset my devices please as I am unable to sync playlists for offline listening.

  • Newbie
  • Hi can you reset my devices please as I am unable to sync playlists for offline listening.
  • Peter__
  • Community Legend
  • 759 Views
  • 4 replies
  • 0 likes
  • Premium
  • 759 Views
  • 4 replies
  • 0 likes

Please reset my devices

Please reset my devices and allow self service for this in the future. Thanks.

  • Visitor
  • Please reset my devices and allow self service for this in the future. Thanks.
  • Peter__
  • Community Legend
  • 1005 Views
  • 6 replies
  • 1 likes
  • 1005 Views
  • 6 replies
  • 1 likes

Change from Facebook login to an actual spotify account?

Hello Community, I'd like to change my account to a normal spotify account because I will quit for facebook. Is there a way to switch it to a spotify account? kind regards

  • Newbie
  • Hello Community,   I'd like to change my account to a normal spotify account because I will quit for facebook.   Is there a way to switch it to a spotify account?    k...
  • Peter__
  • Community Legend
  • 881 Views
  • 1 replies
  • 1 likes
  • Account
  • 881 Views
  • 1 replies
  • 1 likes

Solved!! Lost my premium account

Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a year, i still pay for it but i can't use it. Even on PC ...

  • Casual Listener
  • Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a...
  • Maver
  • Casual Listener
  • 1422 Views
  • 6 replies
  • 0 likes
  • 1422 Views
  • 6 replies
  • 0 likes

Emails

So I have 2 emails and my primary email I was using for this account, I got tired of this account username and I was going to change the email to my second email and then use my primary email on the next created account. Now that I have changed the e...

  • Newbie
  • So I have 2 emails and my primary email I was using for this account, I got tired of this account username and I was going to change the email to my second email and then use my primary email on the ...
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose student discount if.....?

I got Spotify Premium with Student Discount. If i don't pay for next month/cancel will i lose the four years of discount?(I won't be paying for about 2 months, after that ill get premium again). Please answer as soon as possible, Thanks!

  • Casual Listener
  • I got Spotify Premium with Student Discount. If i don't pay for next month/cancel will i lose the four years of discount?(I won't be paying for about 2  months, after that ill get premium again)...
  • kbrooksc
  • Community Legend
  • 1113 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1113 Views
  • 3 replies
  • 0 likes

Unblock a friend

Around Christmas I accidently blocked one of my best friends and I have not found a way to unblock him. Can anyone please help me?!

  • Newbie
  • Around Christmas I accidently blocked one of my best friends and I have not found a way to unblock him.  Can anyone please help me?!
  • wgallace2001
  • Newbie
  • 19008 Views
  • 6 replies
  • 7 likes
  • 19008 Views
  • 6 replies
  • 7 likes

duplicate account

I'm also having duplicate account issues! Please HelpAnd i have lost my playlistsusername : jesperdog

  • Newbie
  • I'm also having duplicate account issues! Please Help And i have lost my playlists username : jesperdog
  • Merik
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Help! Community Mailer

I do not understand English. I want to write a comment here in the community. I do not know if this is the right form. I am Catalan Barcelona Please. I need instructions in Spanish. Can you help? My Spotify Unlimited data are: -snip- My email: -

  • Casual Listener
  •   I do not understand English. I want to write a comment here in the community. I do not know if this is the right form. I am Catalan Barcelona Please. I need instructions in Spanish. ...
  • Peter__
  • Community Legend
  • 1018 Views
  • 3 replies
  • 0 likes
  • 1018 Views
  • 3 replies
  • 0 likes