"We are currently not able to redeem this code" issue

[Goodman]

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here.

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It looks like there is an issue for some people redeeming their prepaid Spotify cards.

We're looking into this and hope to have it resolved soon.

In the mean time, please reply in one of the below threads if you want to let us know that you are also epxeriencing this issue.

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Giftcard-code-invalid/m-p/163880#M2...

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/We-are-currently-not-able-to-redeem...

[Leontinevth]

Same for me! I saw the 'succes' page 2 times now, but still i'm using spotify free....

[wiGht]

It is same for me cannot redeem my code, plzz help me with this, want to listen to music 🙂

[dcarlier1970]

Same here, I get the dutch version of the message:

Oeps! Er is iets fout gegaan. Probeer het later opnieuw of ga naar onze Help afdeling.

I'm getting really angry an tired with this situation! I'd like to get what I paid for!

[Emobuddha]

Its not working, I get the success screen but my subscription say´s that IM still on the free version, please help

[meahtenoha]

HI everyone - I can assure you our team is working hard to tackle this issue. We want you to be able to redeem your codes and enjoy your subscription as soon as possible.

For now please fill out the contact form and let us know the code in question. We can then provide individual support.

Please note! If you receive an automated response sending you back to the Community just reply again. Your message will then reach one of our CS agents.

[1125300277]

i'm unable to redeem a gift card for getting downloads, tried filing out a contact form n got a reply saying to check faq and forums for a solution, tried getting in touch with them again and the same thing happened, getting a bit fed up of getting sent in circles instead of getting help for the issue!

[Nighttiger]

Well I have contacted support multiple times now but for the 4th time I get an automated response. How do I fix this?

[meahtenoha]

Hi Nighttiger - Are you replying directly to the same email? Or are you filling out the contact form again?

[Nighttiger]

No I have been filling in the contact forms all the time

[MaxH]

Are we supposed to send a reply to the no-reply@spotify.com?

[Peter__]

Yes 🙂

Send the same message as you sent using the contact form. It will be sent directly to a spotify agent who will be able to assist you.

Peter

[b_94]

It dosen't work for me anyway! What should i do?

[WM1992]

So what exactly is 'personal support' gonna do or me? Are you saying that ALL the people who's giftcards aren't working need personal support? Don't keep people busy with this personal support stuff spotify. I paid 30 euro's for the premium subscription for my girlfriend, and yet it's not working. I believe paying half a day's work is already enough for it to work, let alone contact you and sit by my computer in order for her to have some music the way it's supposed to work.

Get this issue fixed and stop telling people to contact you for support that isnt gonna solve the problem, because let me ask you this:

Is contacting through a contact form and replying to the no-reply adress gonna get someone to manually activate my giftcard? YES or NO?

If not, then stop asking for people to contact you, and just fix this. As i've been keeping an eye on the matter, I have noticed that this problem has been ongoing since WEDNESDAY. Don't you think that's a tad too long for a music service like yours for it not to be fixed by now, 3 days later?

Regards,

A happy user who is glad he is paying through paypal so that he doesnt get this kinda of sh*t.

[Peter__]

Hey 🙂 Welcome to the community! 

If you include your premium code in the contact form or email reply then the staff might be able to active it manually for you. 

As I'm sure you can appreciate, IT failures do happen in the real world, and sometimes there is no quick fix, especially when its such a large scale operation like spotify with customers all over the world! 

Also, I understand that you are annoyed, I'm sure there are a lot of other people out there too that are being affected by this issue, but there is no need for any profanities on a community forum 😉

Peter

[Risto]

Hey,

my email is risto.suutarla@student.kyamk.fi   it keeps saying oops something went wrong, despite every attempt ive made in trying to redeem my code.... could you please help me ,  I have my code and card number ready.

Risto

[nathan_pelgrim]

Hi there,

I also bought a spotifycard and I can't redeem it.

How can this be resolved? I really want to have 

spotify premium again.

Bye,,

Nathan

[Aerosol]

No, this does not work.  This is what I've trying to do for the last 24 hours.

[Peter__]

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@Aerosol wrote:

No, this does not work.  This is what I've trying to do for the last 24 hours.

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Have you tried contact the payments team directly using the online contact form?

If you recieve an automated reply, reply to that with your original message and someone will email you back! (Not sure if the team work weekends or not though!). Remember to include your account information and premium code as they might be able to credit your account manually for you.

Peter

[dcarlier1970]

I just kept entering my pincode and after what seem to be a million hits I saw on the screen that it was succesfull joy oh joy but not really cause I'm  still registered as an Spotify Free user and still only have 9 minutes of music left!

I'm really getting quite angry now! Spotify solve these problems!!!!!!!!!!

[musicangelo]

Same problem here. Can't redeem my gift card. I get the message: "Oops, something went wrong. Please try again later, or visit our 'help' area." Anyone who can help me with this problem?