requested password reset for the last two days, no email from spotify

[passresetpls]

I requested a password reset. I recieve the email saying my ticket is open but I have not gotten a response for 2 days. Should it really take 2 days to get a reset password link? Since I can only send emails to support and they have not responded what should I do next?

Poor customer service for a paid account.

[passresetpls]

I never receive the password reset email when I use the reset password "feature"

Case # 01522044

Case # 01524936

Case # 01526387

[Joe]

Having 3 cases in the system will certainly slow things down. Did you reply to any of those automated emails?

Just wondering if this would work for you.

 If you use a facebook login, reset your password here. If you login with a spotify username then

1. Got to https://www.spotify.com/password-reset

2. If you get redirected to "Edit your Profile", click on your name at the top of the page and select log out.

3. Go back to https://www.spotify.com/password-reset and you would be able to reset your password. 

[passresetpls]

How would I get Edit your Profile when I cannot log in with my acocunt? I had to create this account just to post in the help section. the reset links DID NOT WORK which is why I'm posting here.

Sorry for the 2 extra tickets that will probably take 10 seconds to mark "closed, duplicate" but I shouldn't need to got to this extent for a simple password reset and I expect as a paying customer to have some sort of response shortly after opening a ticket.

So, How do I actually get this resolved. How does one actually get a hold of support?

No offense to you but, come on 2 days for a reply on a login issue? Is this company being run by 5 people out of a garage?

[Joe]

I don't work fr Spotify and was just trying to help. To be honest, it's late, your attitude is offensive and I can't be bothered. Maybe someone else will pick this up. Have a good day.

[passresetpls]

Thanks for the garbage post and the waste of time. 2 days for a support response on something I pay for is not OK. Now I just want to login so I can cancel. Looking at other posts of people with the same issue it seems it takes days to get a respose from support. What a Fing joke.

[passresetpls]

Bump

[passresetpls]

Bump X2

[passresetpls]

x3

[passresetpls]

x4

If you are reading this and haven't payed money for a premium account, DONT!!!!

[passresetpls]

x5

[Peter__]

Could you let us know your 8-digit case number from support? We can ask someone to check it out for you.

[passresetpls]

take your pick. oldest to newest.

Case # 01522044

Case # 01524936

Case # 01526387

I have replied to the emails as well. Still no reply.

[Peter__]

I will get those escalated for you now.

[Richard]

We'll be in touch asap!

[oreoz]

Would you please mind contacting me aswell, i have the same problem!

Got the answer from you yesterday that my username account is connected to an email ive never seen before, an account recently billed for premium!

Case # 01521606

This must be some sort of hack since noone knows my password and ive never seen the emailadress conected to my account!

[Richard]

---

@oreoz wrote:

Would you please mind contacting me aswell, i have the same problem!

Got the answer from you yesterday that my username account is connected to an email ive never seen before, an account recently billed for premium!

Case # 01521606

This must be some sort of hack since noone knows my password and ive never seen the emailadress conected to my account!

---

Your case is with the right team - and they'll be in touch soon.

[passresetpls]

Still nothing so far.

[user-removed]

Hi Passresetpls,

I have replied to your case 1522044 - could you please tell me via that email which account you are trying to get into?  I will then see what is going wrong.

[user-removed]

---

@oreoz wrote:

Would you please mind contacting me aswell, i have the same problem!

Got the answer from you yesterday that my username account is connected to an email ive never seen before, an account recently billed for premium!

Case # 01521606

This must be some sort of hack since noone knows my password and ive never seen the emailadress conected to my account!

---

I am on this now.  I will send a reply via the case thread.