settng device passwords

[tc1390]

i recently upgraded my premium account to the premuim for family. i am trying to set the device password so that my other members can access spotify but it keeps saying there is an error setting the new password. please help as i do not want to pay for something that i am unable to use.

[osornios]

@tc1390

Each family member has to have a separate username and password. So the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for fb, if possible), since they'll be able to pick a Spotify username / password. Using Facebook will not let you do that, and that sometimes causes problems.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send the invites to the emails they used to create their accounts. Let them accept the invite logged in with their own username, and you'll be set. Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

More detailed instructions can be found on the FAQ:

https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/