sign up for the 30 day trial of Premium - 404 error webpage doesn't exist

[Cicaaak]

Good Morning! I have tried a few times over the last few days to sign up for the 30 day trial of Premium and I keep getting a 404 error on my computer and on my phone saying the webpage doesn't exist. Pls Halp 

[Maxim]

Hey @Cicaaak ,

Thanks for coming to the Community.

Can you post the link to the page you're getting a 404 error on?

Also, which country are you from? 🙂

[Cicaaak]

After when I confirm the payment.. 

https://www.spotify.com/cz/cz/api/checkout-sdk-service/proceed/redirect/3ds/?checkout-id=16886261224...

and czech republic

[Maxim]

Hey @Cicaaak ,

Thanks for letting me know.

I'd recommend trying it again through this site in an incognito window. If the issue persists, you can give it a try in another browser.

Keep in mind that free trials are available only for users who have never had Premium in the past. 

Let me know how it goes 🙂

[Cicaaak]

Still not work ...

I know. I use it 2 year for free.

[Maxim]

@Cicaaak,

Can you confirm that...:

• Your payment method was issued in the same country registered on your Spotify account.
• Your payment method is not expired or canceled. 
• It is enabled for foreign, secure online and recurring purchases. 
• It has balance. Even if it's a free trial, there may be authorization charges which are later refunded.

You can also try using a different payment method. 🙂

[Cicaaak]

@Maxim

Yes
Yes
I think so
It is no problem for me ... but not work

havent paypal and dont want 🙂

[Maxim]

Hey @Cicaaak ,

Thanks for letting me know.

You can reach out to Spotify's Support Team so that they can take a closer look into your account: https://www.spotify.com/about-us/contact/ 🙂

Hope this helps.

[Cicaaak]

Thanks for try helping me man! I appreciate it ❤️ have a nice day