spotify keeps saying I need a premium account but I have one.

[arnoldg9815]

When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still I am unable to use it. Any help, this is how I get through my work day. Thanks.

[meahtenoha]

Hi arnoldg9815  - We're aware some users are having trouble. Please take a look at this thread here.

We'll post any updates there as they come in.

[SplitLip816]

That link didn't work and I am about to cancel my premium account and never use spotify again if this doesn't get fixed soon.

[meahtenoha]

Sorry - fixed! If you haven't tried it already, could do a quick sign out and in for me?

[cmb5965]

Can you "fix" my account too?  I've uninstalled, reinstalled, tried everything I could find on this forum.  It just keeps saying I need a premium account to listen on my iphone.

[SplitLip816]

That worked. Thanks I was getting really frustrated at not being able to talk to someone about this.

[arnoldg9815]

Ok. I've tried the sign out and back in. Still not working.

[arnoldg9815]

Now it seems to be redownloading my starred tracks. But I still can't listen to anything on play lists or searched.

[Peter__]

Hey! Welcome to the community 🙂 

There was some server issues earlier which are still ongoing which are effecting both premium and unlimited account upgrades (apparently the issue has been corrected, so I am guessing it is just server catch up delay), the main topic about it is here (where the staff are posting updates).

I would suggest you have a read at and try the steps outlined in this post once it is fixed!

Peter

[arnoldg9815]

And the downloading doesn't move from 0%