student premium changed to free?

[nijoel123]

Ive been using spotify for sometime and i love the service i was recently charged twice on my t-mobile bill when they promoted tmobile services to their network customers now since sprint is spotify new provider ive been using a student premium account since im a student i spoke to tmobile about the overcharge and they reinbursed me a refund for the month i was overcharged. now i had to use spotify services so i paid 5$ for the student services via online at spotify website and my account was a free account when i already was a premium user  please fix this or if anyone know a fix let me know thanks! i already sent a letter to spotify support case number # 01745109

i attached a SS of my account when i paid via tmobile and when i paid recently which was 3 days ago

[Peter__]

The payments team will need to lend a hand to get this sorted for you. If you could reply directly to the automated email which contains your case number (even if it is from no-reply) that will ensure it gets to the right team asap.

[nijoel123]

Is there a number to get in contact with the payment team directly?

[Peter__]

Spotify don't have telephone support I'm afraid.

[Jason]

Hey! We're afraid not but if you do reply to that automated email, it'll get directed to the right team. To make sure of this, have you the 8 digit case number for the contact? We'll make sure the right guys get it.

[Jason]

Excuse us, just noticed it above. We'll get the payment team onto things. 😉

[nijoel123]

Thanks! I appreciate it!

[nijoel123]

Update: Payment team has still not address my issue yet someone from support asked for basic infomation after that he never emailed me back.

[Peter__]

Support can take up to 24 hours to reply, hang in there.