unable to reinstall

[Bob822]

Plan

Free/Premium

Country usa

Device galaxy 8

Operating System android

My Question or Issue

 Spotify kept playing, draining battery.  I uninstalled and tried to reinstall.  When I logged in with my account and password it said it doesn't match.  The help didn't take me anywhere.  When I tried to set up as a new customer It said that accout was already used.

[TomLegend]

Hey @Bob822,

Welcome to the community!

Sorry to hear you’re having some trouble logging into your account. I’d recommend heading here to reset your password. This should get you back into your account.

Let us know how you get on!

/T

[Bob822 · Accepted solution]

I went to spotify on my computer and hit the button to close all open devices.  Then tried numberous times to reinstall.  All of a sudden one of them took.  Don't know why, or if I did something different that time.

[TomLegend]

That's great news @Bob822! If anything else comes up, you know where to find us. 

/T