Help Wizard

Step 1


validate student details


validate student details



When I try to subscribe to student discount it says "We were unable to validate your student details. Please check your status and try again."


Although I'm using my university email address.


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Marked as solution

Hey @osba5716

You can verify your eligibility trough this link ^^



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I see you have a COntact Spotify Support tab in your browser. Did you send a form?



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Nope just posted this message.

Marked as solution

Hey @osba5716

You can verify your eligibility trough this link ^^



I uploaded my student bill and it still said I was unable to verify my identity. I only want to renew my student account, but I can't get it to do so.



I take you tried to do it through


Do you have less than a month left in your 12 month student discount?
You can login to the website to check the status of your subscription here:


If so, you should contact customer support through this link:


They'll help you out. They take, at the most, 24 hrs to get back to you.


If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

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