why cant i upgrade

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why cant i upgrade

Newbie

when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually  pay for premium.

15 Replies
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Re: why cant i upgrade

Community Legend

@confused wrote:

when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually  pay for premium.


Hi, have you tried upgrading at http://spotify.com/account/subscription?

 

Be aware there are some site issues going on at the moment 🙂

 

Liam

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Re: why cant i upgrade

Regular
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Re: why cant i upgrade

Newbie

Iam having exact same problem, any help would be greatly appreciated!

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Re: why cant i upgrade

Regular

Also check here for updates https://twitter.com/SpotifyStatus

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Re: why cant i upgrade

Casual Listener

I cant buy it too for the same reason. I bought premium before the trial came out. So everytime I go in today to upgrade it just sends me to the I;m not eligable page. 

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Re: why cant i upgrade

Regular

its been almost an hour since Spotify aknowledged the problem and (hopefully) started working on resolving the issue.

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Re: why cant i upgrade

Spotify
Spotify
Hi guys,

Kogadin is right, we're trying to get this sorted at the moment. Please keep an eye on the thread here for updates: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/The-subscription-page-says-Bad-Gatew...
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
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Re: why cant i upgrade

Regular

Thank you... Well i just read that you guys sorted things out... first thing i did was buy premium, but neither my pc nor my htc one s recognize my account as beeing premium... anything to fix that?

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Re: why cant i upgrade

Regular

Well i didnt buy it yet... i just signed up for the free trial 30days and its says on my abbonement profile thing that i am spotify premium user...

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