why don’t the music / podcast play?

[#1]

i don’t have premium, and when i try to shuffle the playlist the music never plays. only an ad sometimes. the songs in the playlist all gray

[Billy-J]

Hey there! I am happy to help.

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. These steps are more thorough than the simple reinstall and can solve common issues.

If you're still having trouble, can you let me know the make and model of the device you're experiencing this on? Also, can you send me a screenshot of what you're seeing - that way I can take a closer look.

Let me know how everything goes!