wrong account being charged (and overdrawn)

[crystal55]

Hi,

A few days ago I changed which card Spotify Premium was to be charged to. The change didn't stick and now the wrong card is being charged (and overdrawing that account). I need a solution today for this mistake.

[KatesHere]

Hey there @crystal55 and welcome in the community!

This doesn't sound right! Could it be that the system didn't succesfully logged the change? If that didn't happen, you should contact support through the contact form so that a member of the Spotify staff can take a look. Please make sure to reply to the automated email you'll receive after you've sent the form, even if it's a no-reply!

Let me know how it went,

K