Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Android] Songs cutting out early and no button to watch video ad

[Android] Songs cutting out early and no button to watch video ad

Hi all,

I'm running Spotify on a Sony Xperia Z3 Compact with Android Lollipop.

For some reason, everytime an ad plays it comes on early, stopping my song early and sometimes halfway through.

I also have an issue where with the "watch now for 30 minutes of free listening" ad, after fumbling to get my phone out of my pocket, I open the app to find there is no watch or play button anywhere. Previously I hadn't minded watching them and it's only after stopping a subscription I'm having these issues (obviously).

Just wondering if anyone else had seen these issues and whether there's anything I can do.

Many thanks,

Lee

Reply
1 Reply

Yeah I no longer have the Watch Ad button anymore!

 

I found if it's an ad that I can go to fullscreen mode, it seems to recognise that I've watched the ad at that point. But this does not work for all ads. 

 

Samsung Galaxy S7

Android 6.0.1

 

Suggested posts