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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Problems logging in with android

I have the following problem: today I bought my account premiun and I can not log me from the mobile device, but if from the website and from the windows application

Visitor

I have the following problem: today I bought my account premiun and I can not log me from the mobile device, but if from the website and from the windows application

ErikG

Roadie

261 Views

1 replies

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Music stops after playing the radio awhile

I use the Spotify radio to help my siblings with ASD sleep at night after I had previously used a playlist but due to it's repetitive nature (duh it's a playlist) it wouldn't help them sleep anymore. The radio helps alot when it's playing (well actua...

Newbie

I use the Spotify radio to help my siblings with ASD sleep at night after I had previously used a playlist but due to it's repetitive nature (duh it's a playlist) it wouldn't help them sleep anymore....

285 Views

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Solved!! Unabled to login without facebook on my galaxy tabs

HelloI got a new tabs and when i try to login on the android application with my user/password, i got an error message that say me i doesn't have any account linked to this facebook account. So my spotify is doesn't linked to any facebook and i doesn...

Casual Listener

Hello I got a new tabs and when i try to login on the android application with my user/password, i got an error message that say me i doesn't have any account linked to this facebook account. S...

Quepa

Roadie

797 Views

6 replies

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Favorites tab is a mess. How to get all the saved songs in a list?

How can I actually get a list of all my songs?Not long ago, the "Songs" list under the library tab used to show ALL of your saved songs. Now, the songs list only shows songs that have been saved individually. If you favorite an album, the album is do...

Casual Listener

How can I actually get a list of all my songs? Not long ago, the "Songs" list under the library tab used to show ALL of your saved songs. Now, the songs list only shows songs that have been saved ...

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Losing all downloaded songs after external SD quick disconnect

I have a Zenfone 2 with an external SD card in it and I always save my downloaded songs there. Sometimes my SD card disconnects and reconnects (I believe it's an android issue as I tested my SD card on my laptop with no flaws). When it's connected ag...

Casual Listener

I have a Zenfone 2 with an external SD card in it and I always save my downloaded songs there. Sometimes my SD card disconnects and reconnects (I believe it's an android issue as I tested my SD card ...

sidneydemoraes

Casual Listener

491 Views

3 replies

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Não consigo baixar

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Casual Listener

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Pros

Casual Listener

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2 replies

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Solved!! Pop & Crackle on Pixel LS 2105 using Android App

Reporting Android app issus on Pixel LS 2015 Brief description of the issue:2015 Google Pixel LS, Spotify Android app has continuous pop and crackle (about once a second) out of the Pixel's headphone jack. No pop/crackle when using the Spotify web ap...

Casual Listener

Reporting Android app issus on Pixel LS 2015   Brief description of the issue: 2015 Google Pixel LS, Spotify Android app has continuous pop and crackle (about once a second) out of the Pixel'...

Jmurrayil

Casual Listener

811 Views

3 replies

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Solved!! Mediacontroller on lockscreen disappearing after inactivity

Hi, I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the background after listening to music, the mediacontroller will ...

Visitor

Hi,   I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the ba...

user-removed

Not applicable

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Android New Design

Hi Thanx for taking the timeI recently moved back from Peru to the United States when u moved i made a Peruvian Spotify account and a few weeks ago got the new Android app design (Menu on bottom not at side) now I'm back in the US and made a new Spot...

Newbie

Hi Thanx for taking the time I recently moved back from Peru to the United States when u moved i made a Peruvian Spotify account and a few weeks ago got the new Android app design (Menu on bottom ...

418 Views

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i can't get premium

I've been wanting to get Spotify for 99cents and it doesn't accept my card and I've used several... does anyone know what I could do about this?

Newbie

I've been wanting to get Spotify for 99cents and it doesn't accept my card and I've used several... does anyone know what I could do about this?

MartinStoichkov

Community Legend

256 Views

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Can't play local files on Android phone

So basically I put my local files onto my Spotify playlist (the playlist is already downloaded on my phone) on my laptop, with both my phone (which is a Samsung Galaxy S7 Edge, if that helps) and my laptop on the same Wi-Fi connection as was required...

Newbie

So basically I put my local files onto my Spotify playlist (the playlist is already downloaded on my phone) on my laptop, with both my phone (which is a Samsung Galaxy S7 Edge, if that helps) an...

246 Views

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Spotify pauses the song while i am listening my downloaded songs.

Hi dear friends. My problem is the spotify pauses the songs while i am listening my downloaded songs. I push the play button then OK but it happens almost everyday. I am using Sony Xperia X. Thanks in advance!

Newbie

Hi dear friends. My problem is the spotify pauses the songs while i am listening my downloaded songs. I push the play button then OK but it happens almost everyday. I am using Sony Xperia X. Thanks i...

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Account problems

Cant login my spotify account, And i cant send a new password too my email. Its says Im Not linked too a active spotify account. But Im still paying the spotify bill 9,99 euro. I lost my telephone So i want spotify on my new telephone. Where can I ca...

Newbie

Cant login my spotify account, And i cant send a new password too my email. Its says Im Not linked too a active spotify account. But Im still paying the spotify bill 9,99 euro. I lost my telephone So...

Quepa

Roadie

245 Views

1 replies

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Solved!! Pay refused

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company is having a bad day.) What should I do?

Casual Listener

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company i...

MartinStoichkov

Community Legend

627 Views

3 replies

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Samsung Tizen App (Gear S2) Remote dont work

Hello I can't the the Remote Funktion to Work my Watch always Says I don't have a Bt. Connection. Just the Streaming over WLAN works with that Watch. I tried so many restarts de and anabeling Bluetooth at both Watch and Smartphone but I don't work. I...

Regular

Hello I can't the the Remote Funktion to Work my Watch always Says I don't have a Bt. Connection. Just the Streaming over WLAN works with that Watch. I tried so many restarts de and anabeling Bluetoo...

AngyUser

Regular

684 Views

5 replies

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Can't download playlist - hangs at 0%

I cannot download my playlists on my Android Maxx2. After clicking green download button, it appears to start downloading, but never progresses past 0%. I have this problem with more than one list. I have downloaded in the past, but now it doesn't wo...

Newbie

I cannot download my playlists on my Android Maxx2. After clicking green download button, it appears to start downloading, but never progresses past 0%. I have this problem with more than one list. I...

209 Views

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No se reproduce la música con conexión

Mi playlist no se reproduce ni aunque tenga conexión de wifi desde hace 2 días.

Newbie

Mi playlist no se reproduce ni aunque tenga conexión de wifi desde hace 2 días.

negropetour

Newbie

240 Views

1 replies

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PlayList

hola quiero saber porque cuando acedo a mi playlist no me salen todas las cansiones y adicional me sale un error playlist no disponible

Newbie

hola    quiero saber porque cuando acedo a mi playlist no me salen todas las cansiones y adicional me sale un error  playlist no disponible      

173 Views

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Spotify Offline mode for S3 Clock

Hi there. I think adding support for the Samsung S3 Clock was an awesome idea. Only issue I have is that there is no option to store it offline? That means I'll still have to bring my phone, wherever I go. Hopefully this feature will be added soon. I...

Newbie

Hi there.   I think adding support for the Samsung S3 Clock was an awesome idea. Only issue I have is that there is no option to store it offline? That means I'll still have to bring my phone,...

263 Views

0 replies

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Google Pixel Can't access Spotify controls unless...

I just switched over from an iPhone 6s to the Google pixel. One thing I've noticed about Spotify is that sometimes the Spotify controls do not appear on the lock screen or the drop down notification menu UNLESS I use the clear apps button , and then ...

Newbie

I just switched over from an iPhone 6s to the Google pixel. One thing I've noticed about Spotify is that sometimes the Spotify controls do not appear on the lock screen or the drop down notification ...

J_d7

Newbie

4096 Views

2 replies

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