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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387399 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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I can't find "your library" in my spotify

Hi, i would like to know how to find "your library" in my spotify, now there is only "me" and i cant find in an organized form my downloaded musics and playlists... i would really appreciated if you solved my problem

Newbie

Hi, i would like to know how to find "your library" in my spotify, now there is only "me" and i cant find in an organized form my downloaded musics and playlists... i would really appreciated if you ...

Joe

Community Legend

1224 Views

3 replies

0 likes

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Connect - Sehe Denon AVR1912 Receiver nicht in Spotify Android

Hallo, habe ein Samsung Note 10.1 Tablet und dort Spotify installiert. Habe einen Premium Account. Ich möchte Musik vom Tablet über den AV Receiver abspielen. Tablet (über WLAN Access Point) und AV Receiver sind in dem selben LAN. Ich sehe den AV Rec...

Newbie

Hallo, habe ein Samsung Note 10.1 Tablet und dort Spotify installiert. Habe einen Premium Account. Ich möchte Musik vom Tablet über den AV Receiver abspielen. Tablet (über WLAN Access Point) und AV R...

Joe

Community Legend

2461 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Chromecast Audio - problems skipping/changing tracks

Problem: Spotify connected to chromecast audio -> Whenever you skip one or more tracks it loses the connection to the chromecast audio and you have to reconnect it. We've had this problem in the discussion board before:https://community.spotify.com/t...

Roadie

Problem: Spotify connected to chromecast audio -> Whenever you skip one or more tracks it loses the connection to the chromecast audio and you have to reconnect it.   We've had this problem...

bademeister1328

Casual Listener

12647 Views

8 replies

6 likes

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  • 8 replies
  • 6 likes

Won't let me log in

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "new to spotify? start here! and if youre already an m...

Newbie

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "ne...

Cubsrock13

Newbie

14560 Views

33 replies

3 likes

  • 14560 Views
  • 33 replies
  • 3 likes

Local Files play silently after being downloaded in the app.

So I've been encountering a weird problem where when I download certain local files onto my Nexus 5 i'll be able to play them, but there will be no audio and when the track finishes it won't move onto the next song in the playlist. I've downloaded ot...

Casual Listener

So I've been encountering a weird problem where when I download certain local files onto my Nexus 5 i'll be able to play them, but there will be no audio and when the track finishes it won't move ont...

awesomesauce135

Casual Listener

756 Views

2 replies

0 likes

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Playlist does not start after detecting tempo in running mode

Hi folks,i have a problem with when i want to use spotify for running. When i start a individual running mix the app recognize my tempo but it does not start playing songs. When i press play the last playlist will be played.Any ideas?Regards Lars

Casual Listener

Hi folks, i have a problem with when i want to use spotify for running. When i start a individual running mix the app recognize my tempo but it does not start playing songs. When i press p...

407 Views

0 replies

0 likes

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Long pauses on BT devices at end of songs

On my newish phone (OnePlus 3), Spotify stops playing at the end of a track (apparently randomly) and then remains silent for a few minutes, up to 10 or so, only to resume playing the next song on the album or playlist. If I wake up the phone, the ne...

Newbie

On my newish phone (OnePlus 3), Spotify stops playing at the end of a track (apparently randomly) and then remains silent for a few minutes, up to 10 or so, only to resume playing the next song on th...

436 Views

0 replies

0 likes

Android
bluetooth
playback
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Albums and Songs not loading

The 'albums' and 'songs' feature in the Spotify App has not worked for me for at least 6 months now. I go into albums and just get a loading screen which never loads my albums. I cannot store albums offline either. I can save them when I'm on my comp...

Newbie

The 'albums' and 'songs' feature in the Spotify App has not worked for me for at least 6 months now. I go into albums and just get a loading screen which never loads my albums. I cannot store albums ...

DriesDauwe

Newbie

1314 Views

1 replies

2 likes

Albums
Android
loading
Samsung
songs
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My library not showing up. All my songs are gone

I recently upgraded to premium. On my laptop there is a songs tab and everything is still there but on my android where it should say "My Library" it says "Me". There is no songs tab. i have tried logging in and out, clearing cache, uninstalling and ...

Newbie

I recently upgraded to premium. On my laptop there is a songs tab and everything is still there but on my android where it should say "My Library" it says "Me". There is no songs tab. i have tried lo...

Joe

Community Legend

1139 Views

1 replies

2 likes

  • 1139 Views
  • 1 replies
  • 2 likes

[Android] Music keeps being paused

Every time I open a game or if I switch from any app to a game, Spotify stops playing music. Could you fix it or add an option to let us choose to don't pause music when opening games and other players? Poweramp Player has this option (called Permane...

Casual Listener

Every time I open a game or if I switch from any app to a game, Spotify stops playing music. Could you fix it or add an option to let us choose to don't pause music when opening games and other playe...

Zyph7007

Newbie

621 Views

3 replies

0 likes

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Solved!! Ongoing issue with missing storage option

For last few months I am facing storage setting missing issue.This setting sometimes appears but most of the time is not available. And I cannot listen to music offline. It is very unfortunate that I have to download 10 GB of songs every few weeks.Pl...

Newbie

For last few months I am facing storage setting missing issue. This setting sometimes appears but most of the time is not available. And I cannot listen to music offline. It is very unfortunate that...

Owenbird2012_21

Casual Listener

492 Views

1 replies

0 likes

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  • 1 replies
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Can I delate playlists?

By mistake, my brother had downloaded a huge playlist that, actually, I won't use. So, I am worried about the space in my memory that this playlist is using. I want to delate it. Can I do something like that? Heeeelp

Newbie

By mistake, my brother had downloaded a huge playlist that, actually, I won't use. So, I am worried about the space in my memory that this playlist is using. I want to delate it. Can I do something l...

Joe

Community Legend

272 Views

1 replies

0 likes

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  • 1 replies
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Songs dissapeared from "my songs" after update

I've saved an immense amount of music and noticed today (12/31/16) that a good chunk of my music dissapeared after this update. Can anyone help me out? I regret updating this service that I do pay for. I have been a fan for years, but come on.

Newbie

I've saved an immense amount of music and noticed today (12/31/16) that a good chunk of my music dissapeared after this update. Can anyone help me out? I regret updating this service that I do pay fo...

Joe

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Subida de la totalidad de archivos locales.

Hola He estado intentando subir algunos archivos locales a Spotify y a pesar de que en la opción Editar -> Preferencias elijo la carpeta que quiero subir, no se suben todos los archivos que están dentro de esa carpeta. Pensé que era el formato y revi...

Newbie

Hola 🙂 He estado intentando subir algunos archivos locales a Spotify y a pesar de que en la opción Editar -> Preferencias elijo la carpeta que quiero subir, no se suben todos los archivos que est...

443 Views

0 replies

0 likes

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Samsung Galaxy S4 Lock Screen Widget Not Working

Hi, Is there any fix or anything, Not even getting the widget on my lock screen like on my old S2... It's quite annoying to have to unlock my phone and go in to the app just to change a track. Any ideas or updates?? Nick

Newbie

Hi,   Is there any fix or anything, Not even getting the widget on my lock screen like on my old S2...   It's quite annoying to have to unlock my phone and go in to the app just to ...

Youngricardo13

Casual Listener

3170 Views

2 replies

0 likes

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Lockscreen controls don't work on Android 5.0

Ever since I upgraded to 5.0 lollipop I can't change songs from the lockscreen. The only alternative is turning on the notifications during lockscreen option. The problem is that this shows all my notications and the controls are considerably smaller...

Casual Listener

Ever since I upgraded to 5.0 lollipop I can't change songs from the lockscreen. The only alternative is turning on the notifications during lockscreen option. The problem is that this shows all my ...

Youngricardo13

Casual Listener

22662 Views

18 replies

9 likes

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  • 18 replies
  • 9 likes

Save music in an sd card in android

I don't have storage left in my android device,it would be nice to save my music in my sd card

Newbie

I don't have storage left in my android device,it would be nice to save my music in my sd card

Joe

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Can I play songs that I downloaded from other websites? Youtube? Datpiff?

I'm new to spotify so I'm still trying to figure things out. A significant portion of my music on itunes was from youtube, datpiff, or other websites because some of the music I listen to is from artists that aren't on spotify yet, like my boyfriend'...

Casual Listener

I'm new to spotify so I'm still trying to figure things out. A significant portion of my music on itunes was from youtube, datpiff, or other websites because some of the music I listen to is from art...

Joe

Community Legend

825 Views

1 replies

0 likes

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Audio Quality

Hallo,I have buy Samsung Level on Pro headphones and I have a Galaxy S6 Edge.The headphones have UHQ Audio and the smartphone have UHQ Audio Upscaling.Spotify(Premium) supports UHQ Audio?

Casual Listener

Hallo, I have buy Samsung Level on Pro headphones and I have a Galaxy S6 Edge. The headphones have UHQ Audio and the smartphone have UHQ Audio Upscaling. Spotify(Premium) supports UHQ Audio?

scm-it

Casual Listener

2612 Views

2 replies

0 likes

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Solved!! This song is not on my Spotify!

Hey guys,The song "see you again - wiz Khalifa" is nott on my Spotify anywhere i cant find it.

Newbie

Hey guys, The song "see you again - wiz Khalifa" is nott on my Spotify anywhere i cant find it.

Joe

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes