Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi people iv signed up to premium and my music isnt downloading at all any help would be good
Hi people iv signed up to premium and my music isnt downloading at all any help would be good
Gig Goer
511 Views
1 replies
0 likes
Hi. So, a few days ago I ran into this (I'm assuming) bug that keeps deleting the songs I've downloaded to listen to offline. As of right now I'm working on redownloading them, but this is the third night in a row this has happened and I'm afraid it'...
Hi. So, a few days ago I ran into this (I'm assuming) bug that keeps deleting the songs I've downloaded to listen to offline. As of right now I'm working on redownloading them, but this is the third ...
Roadie
1459 Views
10 replies
0 likes
Just switched to Google Pixel from iPhone. The volume on the Spotify app for Android is noticeably limited as the volume for Play Music is much higher. The volume noticeably drops after less than a second of playing. I have tried reinstalling the Spo...
Just switched to Google Pixel from iPhone. The volume on the Spotify app for Android is noticeably limited as the volume for Play Music is much higher. The volume noticeably drops after less than a s...
Newbie
4784 Views
4 replies
0 likes
Community Legend
515 Views
1 replies
0 likes
It wont let me downoad the songs from my "All Songs." List. It will only let me down load songs if they are in playlists. Help please.
It wont let me downoad the songs from my "All Songs." List. It will only let me down load songs if they are in playlists. Help please.
Community Legend
336 Views
1 replies
0 likes
When I try to download ons it says you have already downloaded music on 3 units. it must be my old phones? Now I can't download on this one. Can somebody please help me?
When I try to download ons it says you have already downloaded music on 3 units. it must be my old phones? Now I can't download on this one. Can somebody please help me?
Community Legend
629 Views
1 replies
0 likes
Hi guys, I've read multiple (15-20) threads about this issue but can't resolve it.I have a cheap Android Tablet (Gadget Mini) that runs 4.0.4. it has an SD card slot, but the card gets mounted as /mnt/extsd in file explorer. The internal memory is li...
Hi guys, I've read multiple (15-20) threads about this issue but can't resolve it. I have a cheap Android Tablet (Gadget Mini) that runs 4.0.4. it has an SD card slot, but the card gets mounted as...
Community Legend
720 Views
5 replies
0 likes
Sinds the new update spotify isnt working like before. Closes itself, bluetooth link with th radiocontrole isnt working anymore, the little menu when spotify is running in the background doesnt show anymore. Please fix. (Premium account - Samsung Gal...
Sinds the new update spotify isnt working like before. Closes itself, bluetooth link with th radiocontrole isnt working anymore, the little menu when spotify is running in the background doesnt show ...
335 Views
0 replies
0 likes
Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!
Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!
Not applicable
339 Views
1 replies
0 likes
New to spotify. How do i search for tunes. Do i need do down load the app.
New to spotify. How do i search for tunes. Do i need do down load the app.
Community Legend
301 Views
1 replies
0 likes
Hello all, I was going through some problems with my downloads. I have a few songs in my library that apparently are only downloading 75% of the song. And it's horrible because the song stops in for example minute 3 when it's actually a 5 minute song...
Hello all, I was going through some problems with my downloads. I have a few songs in my library that apparently are only downloading 75% of the song. And it's horrible because the song stops in for ...
Community Legend
467 Views
1 replies
0 likes
Spotify over zealously takes priority as the default music player when playing via bluetooth.On a fresh reboot of the phone, once bt connects, and I press play, Spotify plays.I could start Poweramp, play songs, disconnect bt, come back after couple m...
Spotify over zealously takes priority as the default music player when playing via bluetooth. On a fresh reboot of the phone, once bt connects, and I press play, Spotify plays. I could start Powera...
1171 Views
0 replies
4 likes
Hello, i have a Xperia C5 Ultra and a weeks ago My mini player (The One that appers on The notification bar) change, it changes like The One of Google Play Music without The Cross to close the player, but that was not The problem, The problem was tha...
Hello, i have a Xperia C5 Ultra and a weeks ago My mini player (The One that appers on The notification bar) change, it changes like The One of Google Play Music without The Cross to close the player...
607 Views
0 replies
0 likes
After the most recent update, I no longer have Spotify in my drop down menu while using and my widget no longer functions. Which means every time I want to change song or playlist I have to enter the app. Was wondering if anyone else had this issue a...
After the most recent update, I no longer have Spotify in my drop down menu while using and my widget no longer functions. Which means every time I want to change song or playlist I have to enter the...
Casual Listener
581 Views
1 replies
2 likes
I'm experiencing an audible burst of noise at the beginning of each track. when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Similarly casting Spotify from my Windows 10 desktop via the Chrome ...
I'm experiencing an audible burst of noise at the beginning of each track. when casting Spotify from my Android phone to a hifi amplifier. Casting flac and mp3 files are unaffected. Simil...
Newbie
583 Views
3 replies
0 likes
No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser?-------------------------En el modo fuera de línea, las canciones guardadas, dejan de jugar, entonces voy a enviarlos de vuelta. ¿qu...
No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser? ------------------------- En el modo fuera de línea, las canciones guardadas, ...
Not applicable
466 Views
1 replies
0 likes
Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app on my Spotify account settings and I can't seem to f...
Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app o...
Not applicable
1073 Views
1 replies
0 likes
I had spotify premium and downloaded my entire playlist of songs on to my phone. Since my premium has run out and I need to be online to listen, will it use the downloaded music when i'm online and therefore a lot less data? Or will it stream the mus...
I had spotify premium and downloaded my entire playlist of songs on to my phone. Since my premium has run out and I need to be online to listen, will it use the downloaded music when i'm online and t...
Community Legend
412 Views
1 replies
0 likes
Hi! My brother seems to have a problem where he cant play any song or any playlist from hos android Phone. He has uninstalled the app and reinstalled it. No difference. When he klicks them nothing happens. Help!
Hi! My brother seems to have a problem where he cant play any song or any playlist from hos android Phone. He has uninstalled the app and reinstalled it. No difference. When he klicks them nothing ha...
Casual Listener
380 Views
2 replies
0 likes
Hi all I have a lot of problem while listening to spotify with the amazon fire tv.My internet connection is good (150Mbit/s) and I never have any problems with any films. But in spotify the music often stops a few second before the end of the song an...
Hi all I have a lot of problem while listening to spotify with the amazon fire tv. My internet connection is good (150Mbit/s) and I never have any problems with any films. But in spotify th...
223 Views
0 replies
0 likes
