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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5403 Views

0 replies

6 likes

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Songs been removed

The Artist "Spongebozz" and all his songs been removed after a few months on spotify. Is that just in my country (germany)? Or is something wrong with my account?

Newbie

The Artist "Spongebozz" and all his songs been removed after a few months on spotify. Is that just in my country (germany)? Or is something wrong with my account?

BSL13

Newbie

584 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Can't click on a specific songs

Hey, Ive got a family premium for a while and everything worked fine untill a few days ago every time I click on a song a window opens(go to song radio/artist and so on) and the song itselfs doesnt play. If i want to play anything just by shuffle pla...

Casual Listener

Hey, Ive got a family premium for a while and everything worked fine untill a few days ago every time I click on a song a window opens(go to song radio/artist and so on) and the song itselfs doesnt p...

Joe

Community Legend

8245 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

My downloaded songs won't play offline

HTC M9 - recently updated OSSpotify version - 6.5.0.1816 armV7 All the songs I had downloaded are no longer downloaded and won't play offline......I also am having trouble with my storage being full, but there is no option on spotify to select my SD ...

Newbie

HTC M9 - recently updated OS Spotify version - 6.5.0.1816 armV7   All the songs I had downloaded are no longer downloaded and won't play offline...... I also am having trouble with my storag...

Joe

Community Legend

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Distorted sound on oneplusthree

When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the problem as mine?

Newbie

When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the pro...

449 Views

0 replies

0 likes

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Internet via bluetooth - no download

Phone : Sony M4 - Android 6.Problem:I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service).Phone have connection to Internet and I can listen music.But when I want to download music to my library Spotyfy says "To downl...

Casual Listener

Phone : Sony M4 - Android 6. Problem: I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service). Phone have connection to Internet and I can listen music. But when...

abkaluga

Casual Listener

799 Views

3 replies

0 likes

bluetooth
Download mode doesn't work
  • 799 Views
  • 3 replies
  • 0 likes

Starts by itself and streams data over mobile network

Account: Premium FamilyPhone: Sony Z2 Every now and then when I’m picking up my phone I notice that Spotify has started by itself and is streaming music over the mobile network although the ‘”download via mobile network” setting is turned off. Very, ...

Casual Listener

Account: Premium Family Phone: Sony Z2   Every now and then when I’m picking up my phone I notice that Spotify has started by itself and is streaming music over the mobile network although th...

qw3rt33

Gig Goer

505 Views

4 replies

0 likes

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Won't show storage option

I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.

Newbie

I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.

Joe

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Downloading

How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'm downloading 1138 songs but I don't know why. Than...

Newbie

How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'...

Joe

Community Legend

360 Views

1 replies

0 likes

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  • 1 replies
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Issues w/ Widget, Music doesn't stop playing after removal of headset & other issues

I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my headset, the music continues to play; rather automat...

Roadie

I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my h...

Joe

Community Legend

723 Views

2 replies

0 likes

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  • 2 replies
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[Chromecast Audio] Why is it not possible to set a default Chromecast Device output?

I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices. Pick my "Play everywhere" device. Wait a minute for it to conn...

Casual Listener

I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house.   Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices...

967 Views

0 replies

14 likes

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  • 14 likes

Musixmatch not working on Samsung Note5

I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed for the authorisation. I just want to read some lyric...

Newbie

I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed fo...

Joe

Community Legend

558 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

No lock screen icons, "song not available", music stops playing...

I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads for all the issues mentioned in the title. Unfortunately, deve...

Regular

I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads f...

416 Views

0 replies

1 likes

  • 416 Views
  • 0 replies
  • 1 likes

Cannot access individual song menu. Go online to see menu.

I am in offline mode and when I select the 3 dots to bring up an individual song's menu (such as to play it next), it shows me a message saying to go online to see menu. I have never had this issue before. I do NOT have an SD card in my phone which i...

Casual Listener

I am in offline mode and when I select the 3 dots to bring up an individual song's menu (such as to play it next), it shows me a message saying to go online to see menu. I have never had this issue b...

jerrawa

Roadie

832 Views

2 replies

2 likes

  • 832 Views
  • 2 replies
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Solved!! music control when android screen blocked does not work ok

The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in background and I block the cell screen, then the ba...

Regular

The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in ...

aeghio

Regular

3074 Views

11 replies

0 likes

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Spotify keeps playing during phone calls

Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when Spotify is in the background playing, but no notification icon is shown. Ho...

Music Fan

Hi,   Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists.   I have discovered it only happens when S...

Peter77

Music Fan

9652 Views

5 replies

0 likes

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Solved!! Offline mode files gets removed from SD card after opening app without/with different SD card

Here are facts:ASUS Zenfone 2 (Z00AD)Stock 5.0Spotify 6.5.0.1816SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think that's The problem).Here's what happens:I accidentally forget ...

Casual Listener

Here are facts: ASUS Zenfone 2 (Z00AD) Stock 5.0 Spotify 6.5.0.1816 SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think tha...

Obey138official

Casual Listener

1706 Views

2 replies

0 likes

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Imported playlist not available (songs greyed out)

Hi there, I am a Premium member. The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on my desktop). My phone and desktop are synced with eachother s...

Newbie

Hi there, I am a Premium member.   The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on m...

545 Views

0 replies

1 likes

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Superuser Contribution Equalizer

So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?

Newbie

So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?

Joe

Community Legend

2246 Views

4 replies

0 likes

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  • 4 replies
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Solved!!Superuser Contribution Almacenamiento a SD

No me aparece la opción de almacenar la música descargada en mi tarjeta SD

Newbie

No me aparece la opción de almacenar la música descargada en mi tarjeta SD

gatofunky

Casual Listener

233671 Views

90 replies

8 likes

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  • 90 replies
  • 8 likes

[Android][Connect] Fix Android APP

The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most of the time. I have to go in and close all my apps t...

Regular

The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most o...

DragonLiightz

Newbie

569 Views

1 replies

1 likes

Android
Connect
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  • 1 replies
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