Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107368 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217290 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
571386 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470737 Views
577 replies
40 likes
I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have caused this?
I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have ...
321 Views
0 replies
0 likes
Casual Listener
688 Views
4 replies
0 likes
Hello! I have a question.I have downloaded some of my playlists to listen to offline. When is this triggered? Meaning if Im driving down the road listening to one of my offline lists, is it playing locally, or is it playing from the cloud? Trying to ...
Hello! I have a question. I have downloaded some of my playlists to listen to offline. When is this triggered? Meaning if Im driving down the road listening to one of my offline li...
Regular
1368 Views
7 replies
0 likes
Too bad Spotify doesn't have a person available for help. I'm sure they have lost customers that way. They lost me because I couldn't log on. The pre programed help, didn't!
Too bad Spotify doesn't have a person available for help. I'm sure they have lost customers that way. They lost me because I couldn't log on. The pre programed help, didn't!
Roadie
445 Views
1 replies
0 likes
When using Spotify on Android in online mode, even if I'm listening to a downloaded playlist it will use data. Why? It didn't do this before. Currently using version 7.2.0.1250 armV7 I've tried restricting its connections to mobile network but still ...
When using Spotify on Android in online mode, even if I'm listening to a downloaded playlist it will use data. Why? It didn't do this before. Currently using version 7.2.0.1250 armV7 ...
Roadie
563 Views
1 replies
1 likes
I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... in deezer the streaming quality is: enhanced, b...
I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
Community Legend
483 Views
1 replies
0 likes
I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I can't listen to the song. What can I do?
I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I c...
Community Legend
369 Views
1 replies
0 likes
Hey,I've been waiting for the current update for months now. I'm using a Galaxy S7. Two friends of mine got the update on the same day, like I said, months ago. I'm still forced to use the older UI which is not very user friendly. In my opinion, you ...
Hey, I've been waiting for the current update for months now. I'm using a Galaxy S7. Two friends of mine got the update on the same day, like I said, months ago. I'm still forced to use the older UI...
Casual Listener
1285 Views
3 replies
0 likes
Now that Spotify has been released for the Gear S3, has anyone had any issues connecting to LTE and streaming from LTE? I have no issues listening to spotify while my phone is connected to the S3, but I just tried taking it on a walk without my phone...
Now that Spotify has been released for the Gear S3, has anyone had any issues connecting to LTE and streaming from LTE? I have no issues listening to spotify while my phone is connected to the ...
Newbie
4106 Views
6 replies
0 likes
Tengo un problema soy usuario Spotify premium y en Mi Celular no me permite descargar musica dice que tengo más de 3 dispositivos en modo offlineYa me metí a la página principal y le di cerrar seción en todos lados y Borre todos los que decía que usa...
Tengo un problema soy usuario Spotify premium y en Mi Celular no me permite descargar musica dice que tengo más de 3 dispositivos en modo offline Ya me metí a la página principal y le di cerrar seci...
Roadie
568 Views
1 replies
0 likes
Tengo spotify premium y de unos dias hacia aca observe que aunque acabara de actualizar mis listas, varias de estas no se reproducian. En la foto adjunta se puede ver que unas estan remarcadas y otras no tanto, las cuales son las que no puedo reprodu...
Tengo spotify premium y de unos dias hacia aca observe que aunque acabara de actualizar mis listas, varias de estas no se reproducian. En la foto adjunta se puede ver que unas estan remarcadas y otra...
Roadie
419 Views
1 replies
0 likes
As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks
As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks
265 Views
0 replies
0 likes
I have been using Spotify on my laptop and Android phone for a little while now and there seems to be a problem in playing songs on my phone. Some songs that I tried to find on my laptop weren't be able to download, only to add to one of my playlists...
I have been using Spotify on my laptop and Android phone for a little while now and there seems to be a problem in playing songs on my phone. Some songs that I tried to find on my laptop weren't be a...
Community Legend
2151 Views
5 replies
0 likes
Hi, Guys...I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it always stuttering (AudioFX, PinPong's Equalizer, etc). I had...
Hi, Guys... I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it alway...
333 Views
0 replies
0 likes
After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking it as favourite. Had anyone the same problem or knows how...
After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking ...
Community Legend
399 Views
1 replies
0 likes
Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Premium account, I've downloaded the songs both on my P...
Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Prem...
Casual Listener
1341 Views
7 replies
0 likes
I was listening to music and the bar at the bottom that shows what is playing has completely disappeared. I've force closed the app and restarted multiple times.I cannot tell what is playing and have no playback controls. I am also completely unable ...
I was listening to music and the bar at the bottom that shows what is playing has completely disappeared. I've force closed the app and restarted multiple times. I cannot tell what is playing and ...
Casual Listener
692 Views
2 replies
0 likes
Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstalling worked to fix it until I closed the app again ...
Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstal...
Newbie
1300 Views
6 replies
0 likes
When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to look up solutions and i found that trurning eq to stan...
When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to loo...
346 Views
0 replies
0 likes
The Spotify Android app is not letting me log in on a new phone. When I first created my account I did it using Facebook and I've always used my Facebook credentials to login. I've been a premium member for about a year so I'm not new to Spotify. Thi...
The Spotify Android app is not letting me log in on a new phone. When I first created my account I did it using Facebook and I've always used my Facebook credentials to login. I've been a ...
Casual Listener
3911 Views
9 replies
0 likes
