Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118772 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239571 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600433 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
492900 Views
581 replies
42 likes
Hello, I have just found that almost ALL of the artits, albums and songs have disappear from my Spotify account. On the other hand, all of the playlist I had are still there, intact. But I had like 200 albums or even more, and now I just can see ONE ...
Hello, I have just found that almost ALL of the artits, albums and songs have disappear from my Spotify account. On the other hand, all of the playlist I had are still there, intact. ...
Regular
669 Views
2 replies
0 likes
Hi!When I click on Shuffle Play appear this message - "Get Premium now to play ad-free music everywhere". The add is playing non-stop without sound. I uninstalled the app and downloaded it again, but no change. I also tried restarting my phone. I can...
Hi! When I click on Shuffle Play appear this message - "Get Premium now to play ad-free music everywhere". The add is playing non-stop without sound. I uninstalled the app and downloaded it again, b...
Casual Listener
1411 Views
1 replies
0 likes
Hi, Last night I downloaded the spotify app from the play store and logged in through facebook and upgraded my account to Premium. The radio channels play but when I click any song or shuffle play any playlist or album it does nothing, doesnt not cha...
Hi, Last night I downloaded the spotify app from the play store and logged in through facebook and upgraded my account to Premium. The radio channels play but when I click any song or shuffl...
384 Views
0 replies
0 likes
Hello, I use a Samsung S5 Neo Android 6.0.1 and have the following problem: During an active recording of the Runtastic PRO running & fitness app or the iski Tracker App with GPS and playing the Spotify app via the Bluetooth headphones, it works a fe...
Hello, I use a Samsung S5 Neo Android 6.0.1 and have the following problem: During an active recording of the Runtastic PRO running & fitness app or the iski Tracker App with GPS and playing the ...
581 Views
0 replies
0 likes
No he recibido el nuevo diseño de spotify he borrado cache, e forzado cierre e incluso he borrado la App y nada.
No he recibido el nuevo diseño de spotify he borrado cache, e forzado cierre e incluso he borrado la App y nada.
Newbie
2390 Views
8 replies
4 likes
Just got a new phone (Mate 9) I live in the US, have a premium account, and noticed my friend had the new design which I hadn't seen until today, Due to the fact that this phone is huge I can see this new design being very useful to me. I did search ...
Just got a new phone (Mate 9) I live in the US, have a premium account, and noticed my friend had the new design which I hadn't seen until today, Due to the fact that this phone is huge I can see thi...
Casual Listener
971 Views
4 replies
1 likes
Hi, Would it be possible to add controls for "Thumbs Up/Down" to the Spotify Android Wear app? This would be quite handy, because it would mean I don't have to pull out my phone to rate tracks. Also, why can't I rate tracks on things like my "Playlis...
Hi, Would it be possible to add controls for "Thumbs Up/Down" to the Spotify Android Wear app? This would be quite handy, because it would mean I don't have to pull out my phone to rate trac...
Community Legend
1371 Views
7 replies
2 likes
Hi, i just got to new heos 1 speakers, and they both connect to spotify on my girlfrinds iphone, but spotify on my android phone cant find them. Anny one have a tip for what i can do about that? I have re innstalled both the of the speakers and re in...
Hi, i just got to new heos 1 speakers, and they both connect to spotify on my girlfrinds iphone, but spotify on my android phone cant find them. Anny one have a tip for what i can do about that? I ha...
420 Views
0 replies
0 likes
I've been downloading all of my offline songs to my phone but as soon as I leave my house the songs all unsync! Anyone else having this problem?
I've been downloading all of my offline songs to my phone but as soon as I leave my house the songs all unsync! Anyone else having this problem?
Moderator
943 Views
3 replies
0 likes
Hi, I didn't find the history (on my android phone) to find a past song played the last wek-end. Is it possible to retreive it ? Why don't we have a link to the historical played songs ?I also tried with the windows application, find the history empt...
Hi, I didn't find the history (on my android phone) to find a past song played the last wek-end. Is it possible to retreive it ? Why don't we have a link to the historical played songs ? I ...
Community Legend
2702 Views
1 replies
0 likes
Updated Spotify to use for six hour journey today. Plays for a few minutes then stops. Now can't get through one song. I am using a Huawei Y6ii...its brand new only got it yesterday.Will this problem be fixed soon? Seems others are having similar pro...
Updated Spotify to use for six hour journey today. Plays for a few minutes then stops. Now can't get through one song. I am using a Huawei Y6ii...its brand new only got it yesterday. Will this probl...
Not applicable
626 Views
1 replies
2 likes
Hey there,for about for weaks there is a new feature: When my playlist ends, Spotify contains playing similar music...I want to end this, but can't find the setting...Pls help?Thx
Hey there, for about for weaks there is a new feature: When my playlist ends, Spotify contains playing similar music... I want to end this, but can't find the setting... Pls help? Thx
Roadie
1642 Views
11 replies
0 likes
Hello I've got a nexus 5x and everytime I go on snap chat Spotify crashes. Which doesn't make sense. Why is Spotify ram consumption so high? It's taking about 100-200mb of ram which is alot. How do I fix this?
Hello I've got a nexus 5x and everytime I go on snap chat Spotify crashes. Which doesn't make sense. Why is Spotify ram consumption so high? It's taking about 100-200mb of ram which is alot. How do I...
Roadie
507 Views
1 replies
0 likes
Bom dia! Gostaria de mudar de forma de pagamento para boleto bancário! Pode me ajudar? Por favor não gostaria de cancelar a assinatura!
Bom dia! Gostaria de mudar de forma de pagamento para boleto bancário! Pode me ajudar? Por favor não gostaria de cancelar a assinatura!
393 Views
0 replies
0 likes
I can't find the equalizer anymore in rhe settings. I got the same appversion as my friend, we share the same familyaccount and both of us have android. His equalizer is where it used to be whilst mine seems to be gone, we couldn't find anywhere on t...
I can't find the equalizer anymore in rhe settings. I got the same appversion as my friend, we share the same familyaccount and both of us have android. His equalizer is where it used to be whilst mi...
Community Legend
601 Views
1 replies
0 likes
Is there a limit?
Is there a limit?
Casual Listener
2752 Views
2 replies
0 likes
Hello, I followed the instructions on the help pages and set spotify's sd path to /mnt/emmc/. This is the place my external sd is located - but spotify keeps using internal sd instead. Here is the method I wanted to use: https://www.spotify.com/de/he...
Hello, I followed the instructions on the help pages and set spotify's sd path to /mnt/emmc/. This is the place my external sd is located - but spotify keeps using internal sd instead. ...
Newbie
1469 Views
1 replies
2 likes
Edit: Sigh... as always the second I get annoyed enough by a problem to make a topic about it, it fixes itself. I have no idea how it happened but the songs finally started downloading after a week of being stuck. I was just watching TV and at some p...
Edit: Sigh... as always the second I get annoyed enough by a problem to make a topic about it, it fixes itself. I have no idea how it happened but the songs finally started downloading after a ...
564 Views
0 replies
0 likes
In the Android app (Droid Turbo, Android 6.0), the now playing bar sometimes won't reappear from my previous session when I start the app. For example, this would be a typical scenario for me:1. Start album over bluetooth in my car and listen to firs...
In the Android app (Droid Turbo, Android 6.0), the now playing bar sometimes won't reappear from my previous session when I start the app. For example, this would be a typical scenario for me: ...
Moderator
741 Views
1 replies
0 likes
I can't sign in on my Android device. I do have a new phone. I asked for a password reset and clicked the link for it. It works on my PC but still doesn't on my new phone. I get a "We're sorry, that email is taken"?? Of course it is, it's my email fr...
I can't sign in on my Android device. I do have a new phone. I asked for a password reset and clicked the link for it. It works on my PC but still doesn't on my new phone. I g...
Moderator
376 Views
1 replies
0 likes
