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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Android Auto - always no internet connection is shown

Dear community, dear support,I'm using Android Auto on my Skoda Infotainment Columbus System (Hardware H50, Software 315) connected to an Samsung S6 device (Android 6.0.1). Unfortunately it is not possible to go online. Always the message "No interne...

Music Fan

Dear community, dear support, I'm using Android Auto on my Skoda Infotainment Columbus System (Hardware H50, Software 315) connected to an Samsung S6 device (Android 6.0.1). Unfortunately it is not ...

Esox

Newbie

35160 Views

8 replies

0 likes

android auto
no connection
offine
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Android does not save to SD card; wasting 5GB of disk space!!!

Tried this already: [Android] Spotify doesn`t save to SD card by Community Manager Rorey ‎2016-03-15 12:40 PM - edited (8,908 Views) If Spotify seems unable to save offline music to the SD card or you receive an error message that says "Disk is full"...

Casual Listener

Tried this already:    [Android] Spotify doesn`t save to SD card by Community Manager Rorey ‎2016-03-15 12:40 PM - edited (8,908 Views) If Spotify seems unable to save offline music to th...

552 Views

0 replies

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Solved!! HTC One M8 - Unabkle to save to SD card

I have read about a number of contributors not being able to do thisHaving tried all the options suggested -it appears the spotify app on my phone simply has a serious allergic reaction to my ad card HTC One M816gb with 1gb free32gb sd card with , fo...

Casual Listener

I have read about a number of contributors not being able to do this Having tried all the options suggested -it appears the spotify app on my phone simply has a serious allergic reaction to my ad ...

Saida102

Newbie

19870 Views

34 replies

0 likes

htc one m8 save sd card
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Vodafone

Ho un'offerta con la Vodafone con la quale prevede 12 mesi di abbonamento a spotify premium (spotify gold) iniziato il 23/04/2016 e oggi 25/11/2016 non mi fa collegare il mio account al servizio premium.

Newbie

Ho un'offerta con la Vodafone con la quale prevede 12 mesi di abbonamento a spotify premium (spotify gold) iniziato il 23/04/2016 e oggi 25/11/2016 non mi fa collegare il mio account al servizio prem...

ndrededu

Regular

2614 Views

13 replies

2 likes

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Solved!! Application crashing when liking a daily mix music on android

Hi, I' m using spotify on my google nexus 6p, i have the latest nougat version (7.1.1), the spotify version is the (7.2.0.1250 armV7) which is also the latest one avaible on google store. The issue occured when i'm using the daily mix feature. So: 1....

Casual Listener

  Hi,  I' m using spotify on my google nexus 6p, i have the latest nougat version (7.1.1), the spotify version is the (7.2.0.1250 armV7) which is also the latest one avaible on google sto...

MartinStoichkov

Community Legend

457 Views

1 replies

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Problems logging in with android

I have the following problem: today I bought my account premiun and I can not log me from the mobile device, but if from the website and from the windows application

Visitor

I have the following problem: today I bought my account premiun and I can not log me from the mobile device, but if from the website and from the windows application

ErikG

Roadie

245 Views

1 replies

0 likes

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Music stops after playing the radio awhile

I use the Spotify radio to help my siblings with ASD sleep at night after I had previously used a playlist but due to it's repetitive nature (duh it's a playlist) it wouldn't help them sleep anymore. The radio helps alot when it's playing (well actua...

Newbie

I use the Spotify radio to help my siblings with ASD sleep at night after I had previously used a playlist but due to it's repetitive nature (duh it's a playlist) it wouldn't help them sleep anymore....

271 Views

0 replies

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Solved!! Unabled to login without facebook on my galaxy tabs

HelloI got a new tabs and when i try to login on the android application with my user/password, i got an error message that say me i doesn't have any account linked to this facebook account. So my spotify is doesn't linked to any facebook and i doesn...

Casual Listener

Hello I got a new tabs and when i try to login on the android application with my user/password, i got an error message that say me i doesn't have any account linked to this facebook account. S...

Quepa

Roadie

746 Views

6 replies

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Favorites tab is a mess. How to get all the saved songs in a list?

How can I actually get a list of all my songs?Not long ago, the "Songs" list under the library tab used to show ALL of your saved songs. Now, the songs list only shows songs that have been saved individually. If you favorite an album, the album is do...

Casual Listener

How can I actually get a list of all my songs? Not long ago, the "Songs" list under the library tab used to show ALL of your saved songs. Now, the songs list only shows songs that have been saved ...

252 Views

0 replies

0 likes

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Losing all downloaded songs after external SD quick disconnect

I have a Zenfone 2 with an external SD card in it and I always save my downloaded songs there. Sometimes my SD card disconnects and reconnects (I believe it's an android issue as I tested my SD card on my laptop with no flaws). When it's connected ag...

Casual Listener

I have a Zenfone 2 with an external SD card in it and I always save my downloaded songs there. Sometimes my SD card disconnects and reconnects (I believe it's an android issue as I tested my SD card ...

sidneydemoraes

Casual Listener

460 Views

3 replies

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Não consigo baixar

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Casual Listener

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Pros

Casual Listener

381 Views

2 replies

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Solved!! Pop & Crackle on Pixel LS 2105 using Android App

Reporting Android app issus on Pixel LS 2015 Brief description of the issue:2015 Google Pixel LS, Spotify Android app has continuous pop and crackle (about once a second) out of the Pixel's headphone jack. No pop/crackle when using the Spotify web ap...

Casual Listener

Reporting Android app issus on Pixel LS 2015   Brief description of the issue: 2015 Google Pixel LS, Spotify Android app has continuous pop and crackle (about once a second) out of the Pixel'...

Jmurrayil

Casual Listener

779 Views

3 replies

0 likes

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Solved!! Mediacontroller on lockscreen disappearing after inactivity

Hi, I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the background after listening to music, the mediacontroller will ...

Visitor

Hi,   I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the ba...

user-removed

Not applicable

848 Views

1 replies

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Android New Design

Hi Thanx for taking the timeI recently moved back from Peru to the United States when u moved i made a Peruvian Spotify account and a few weeks ago got the new Android app design (Menu on bottom not at side) now I'm back in the US and made a new Spot...

Newbie

Hi Thanx for taking the time I recently moved back from Peru to the United States when u moved i made a Peruvian Spotify account and a few weeks ago got the new Android app design (Menu on bottom ...

403 Views

0 replies

0 likes

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i can't get premium

I've been wanting to get Spotify for 99cents and it doesn't accept my card and I've used several... does anyone know what I could do about this?

Newbie

I've been wanting to get Spotify for 99cents and it doesn't accept my card and I've used several... does anyone know what I could do about this?

MartinStoichkov

Community Legend

240 Views

1 replies

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Can't play local files on Android phone

So basically I put my local files onto my Spotify playlist (the playlist is already downloaded on my phone) on my laptop, with both my phone (which is a Samsung Galaxy S7 Edge, if that helps) and my laptop on the same Wi-Fi connection as was required...

Newbie

So basically I put my local files onto my Spotify playlist (the playlist is already downloaded on my phone) on my laptop, with both my phone (which is a Samsung Galaxy S7 Edge, if that helps) an...

239 Views

0 replies

0 likes

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Spotify pauses the song while i am listening my downloaded songs.

Hi dear friends. My problem is the spotify pauses the songs while i am listening my downloaded songs. I push the play button then OK but it happens almost everyday. I am using Sony Xperia X. Thanks in advance!

Newbie

Hi dear friends. My problem is the spotify pauses the songs while i am listening my downloaded songs. I push the play button then OK but it happens almost everyday. I am using Sony Xperia X. Thanks i...

176 Views

0 replies

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Account problems

Cant login my spotify account, And i cant send a new password too my email. Its says Im Not linked too a active spotify account. But Im still paying the spotify bill 9,99 euro. I lost my telephone So i want spotify on my new telephone. Where can I ca...

Newbie

Cant login my spotify account, And i cant send a new password too my email. Its says Im Not linked too a active spotify account. But Im still paying the spotify bill 9,99 euro. I lost my telephone So...

Quepa

Roadie

231 Views

1 replies

0 likes

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Solved!! Pay refused

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company is having a bad day.) What should I do?

Casual Listener

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company i...

MartinStoichkov

Community Legend

602 Views

3 replies

0 likes

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Samsung Tizen App (Gear S2) Remote dont work

Hello I can't the the Remote Funktion to Work my Watch always Says I don't have a Bt. Connection. Just the Streaming over WLAN works with that Watch. I tried so many restarts de and anabeling Bluetooth at both Watch and Smartphone but I don't work. I...

Regular

Hello I can't the the Remote Funktion to Work my Watch always Says I don't have a Bt. Connection. Just the Streaming over WLAN works with that Watch. I tried so many restarts de and anabeling Bluetoo...

AngyUser

Regular

667 Views

5 replies

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