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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203103 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203103 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548100 Views

78 replies

3 likes

  • 548100 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

455799 Views

571 replies

38 likes

Account
Free
  • 455799 Views
  • 571 replies
  • 38 likes

'my music' missing after update

After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking it as favourite. Had anyone the same problem or knows how...

Newbie

After a recent update the menu slot 'my music' changed to 'I'  on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking ...

Joe

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Premium account, but local music from PC doesn't play on Android phone.

Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Premium account, I've downloaded the songs both on my P...

Regular

Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Prem...

rishia513

Casual Listener

1279 Views

7 replies

0 likes

  • 1279 Views
  • 7 replies
  • 0 likes

Superuser Contribution Now playing disappears or stops working when streaming to Chromecast or Google Home

I was listening to music and the bar at the bottom that shows what is playing has completely disappeared. I've force closed the app and restarted multiple times.I cannot tell what is playing and have no playback controls. I am also completely unable ...

Casual Listener

I was listening to music and the bar at the bottom that shows what is playing has completely disappeared. I've force closed the app and restarted multiple times. I cannot tell what is playing and ...

d3dc

Casual Listener

669 Views

2 replies

0 likes

Android
bug
  • 669 Views
  • 2 replies
  • 0 likes

No Internet Connection every time I open.

Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstalling worked to fix it until I closed the app again ...

Casual Listener

Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstal...

LeighAnn2

Newbie

1244 Views

6 replies

0 likes

  • 1244 Views
  • 6 replies
  • 0 likes

Sony Xperia Z3 volume fluctuating

When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to look up solutions and i found that trurning eq to stan...

Newbie

When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to loo...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Spotify not letting me log in using Facebook. Keeps sending me through loops.

The Spotify Android app is not letting me log in on a new phone. When I first created my account I did it using Facebook and I've always used my Facebook credentials to login. I've been a premium member for about a year so I'm not new to Spotify. Thi...

Regular

The Spotify Android app is not letting me log in on a new phone. When I first created my account I did it using Facebook and I've always used my Facebook credentials to login.   I've been a ...

Mljndn

Casual Listener

3863 Views

9 replies

0 likes

  • 3863 Views
  • 9 replies
  • 0 likes

Massive data usage

I have had massive amount of data used by spotify over a few days. I used 80% music from my playlist and streamed some live. I also was connected to wifi at the same time as using my cellular data. Beetween the 24-27th december 2016 i have had 6 gig ...

Newbie

I have had massive amount of data used by spotify over a few days. I used 80% music from my playlist and streamed some live. I also was connected to wifi at the same time as using my cellular data. B...

itu_

Community Legend

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Party mode not available

Hello guys, Spotify - Party is not working on my Samsung Galaxy Note 4, Android version 6.0.1. Whenever I go to Browse - Party - choose a playlist, I see only "SHUFFLE PLAY" not the "START PARTY" nor the Mood trigger. Got any advise?

Newbie

Hello guys,   Spotify - Party is not working on my Samsung Galaxy Note 4, Android version 6.0.1. Whenever I go to Browse - Party - choose a playlist, I see only "SHUFFLE PLAY" not the "START P...

lieshout1972

Newbie

1485 Views

4 replies

0 likes

spotify party not available
  • 1485 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S6 Edge not playing

My wife and I both have S6 Edges - I've got Soptify Premium and it works just fine on my phone. Hers, not so much. She does not have Premium. She just downloaded the app and songs will not play. We searched for Robert Palmer tune she wanted to listen...

Newbie

My wife and I both have S6 Edges - I've got Soptify Premium and it works just fine on my phone.  Hers, not so much.  She does not have Premium.  She just downloaded the app and songs w...

Joe

Community Legend

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Playing downloaded music

HiI have recently upgraded to premium and am trying out the download feature. I pressed the download button on my lenovo tablet and a few moments later it appears to have completed the download. So far so good!But when I go back to the tablet I can,t...

Newbie

Hi I have recently upgraded to premium and am trying out the download feature. I pressed the download button on my lenovo tablet and a few moments later it appears to have completed the download. So...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Solved!! Importação de músicas

Como posso desativar a importação de músicas do meu dispositivo para o Spotify?

Casual Listener

Como posso desativar a importação de músicas do meu dispositivo para o Spotify?

marcellareisdin

Casual Listener

720 Views

4 replies

0 likes

  • 720 Views
  • 4 replies
  • 0 likes

Wont recognise device

I have a Samsung S6 and a Samsung smart tv, I'm trying to play spotify through the TV but the spotify app won't recognise the TV as a device?All other apps recognise the TV as a device, I have also reinstalled the app and still nothing?

Visitor

I have a Samsung S6 and a Samsung smart tv, I'm trying to play spotify through the TV but the spotify app won't recognise the TV as a device? All other apps recognise the TV as a device, I have also...

user-removed

Not applicable

576 Views

3 replies

0 likes

  • 576 Views
  • 3 replies
  • 0 likes

Solved!! Settings

Hey! I can't open my settings in the app. Everytime I click on the settings button the app shuts down. I tried to reinstall the app an turned my tablet off and on again but it didn't help. I just want to turn off the automatic radio after I listened ...

Visitor

Hey! I can't open my settings in the app. Everytime I click on the settings button the app shuts down. I tried to reinstall the app an turned my tablet off and on again but it didn't help. I just wan...

Giarlison

Casual Listener

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Spotify para de tocar

Sem usar nenhum outro app, meu spotify funciona corretamente, so que apos eu entrar em outro aplicativo, o spotify fecha e para de tocar a musica, oque eu posso fazer ?

Newbie

Sem usar nenhum outro app, meu spotify funciona corretamente, so que apos eu entrar em outro aplicativo, o spotify fecha e para de tocar a musica, oque eu posso fazer ?

Giarlison

Casual Listener

1037 Views

1 replies

0 likes

  • 1037 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeating Ad?

Hello! So I'm playing music, have been for a while, and all the sudden an ad comes on. I sit and wait through it, but anither comes in, but it's completely silent. And then that one gets done and repeats again. And again. And again. It just won't sto...

Newbie

Hello! So I'm playing music, have been for a while, and all the sudden an ad comes on. I sit and wait through it, but anither comes in, but it's completely silent. And then that one gets done and rep...

meahtenoha

Spotify

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Songs that continue buffering but not playing and keeps the spotify unresponsive

I have problem in playing Jet Lag by Simple Plan and Nobody's Better. It will play but eventually after a few minutes it will stop but when you look at the music scrubber it continue scrubbing as if its playing. Then after that I can't play any song ...

Newbie

I have problem in playing Jet Lag by Simple Plan and Nobody's Better. It will play but eventually after a few minutes it will stop but when you look at the music scrubber it continue scrubbing as if ...

Joe

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Android App slow after start

After starting up the Spotify app on Android, I have to wait a minute or so until it's functional. Search does not work (Hoppla, da ist wohl was schief gelaufen), I cannot access my library, and everything is very slow. After a minute, it works as qu...

Newbie

After starting up the Spotify app on Android, I have to wait a minute or so until it's functional. Search does not work (Hoppla, da ist wohl was schief gelaufen), I cannot access my library, and ever...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Blank screen eith only the white text.

Every time I start spotify it's starts with whit text like my playlist and so on.Both I don't get the songs or can come trow.It freaz and I need to restart.I try:ReinstallingClean the whole phonelogg in at a desktop and husbands phone.Same problem so...

Newbie

Every time I start spotify it's starts with whit text like my playlist and so on. Both I don't get the songs or can come trow. It freaz and I need to restart. I try: Reinstalling Clean the who...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android & SD Card

Hello,I read on 2012, 2014 old post that the Spotify application has issues with SD card storage. It seem that now it is working with Android 6.My question is: Does in 2017 Spotify work with old android versions like 4.2 or 4.4 (of my childs) ?Regard...

Casual Listener

Hello, I read on 2012, 2014 old post that the Spotify application has issues with SD card storage. It seem that now it is working with Android 6. My question is: Does in 2017 Spotify work with old ...

dudu274

Casual Listener

794 Views

6 replies

0 likes

  • 794 Views
  • 6 replies
  • 0 likes

Vocals lost

I've somehow lost the vocals on all my music. They either sound muted and in the background or are non-existent. I have uninstalled and reinstalled Spotify, but still the same problem, HELP !!

Casual Listener

I've somehow lost the vocals on all my music. They either sound muted and in the background or are non-existent. I have uninstalled and reinstalled Spotify, but still the same problem, HELP !!

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes