Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Account: Premium FamilyPhone: Sony Z2 Every now and then when I’m picking up my phone I notice that Spotify has started by itself and is streaming music over the mobile network although the ‘”download via mobile network” setting is turned off. Very, ...
Account: Premium Family Phone: Sony Z2 Every now and then when I’m picking up my phone I notice that Spotify has started by itself and is streaming music over the mobile network although th...
Gig Goer
516 Views
4 replies
0 likes
I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.
I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.
Community Legend
468 Views
1 replies
0 likes
How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'm downloading 1138 songs but I don't know why. Than...
How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'...
Community Legend
388 Views
1 replies
0 likes
I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my headset, the music continues to play; rather automat...
I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my h...
Community Legend
766 Views
2 replies
0 likes
I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices. Pick my "Play everywhere" device. Wait a minute for it to conn...
I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices...
989 Views
0 replies
14 likes
I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed for the authorisation. I just want to read some lyric...
I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed fo...
Community Legend
585 Views
1 replies
0 likes
I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads for all the issues mentioned in the title. Unfortunately, deve...
I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads f...
432 Views
0 replies
1 likes
I am in offline mode and when I select the 3 dots to bring up an individual song's menu (such as to play it next), it shows me a message saying to go online to see menu. I have never had this issue before. I do NOT have an SD card in my phone which i...
I am in offline mode and when I select the 3 dots to bring up an individual song's menu (such as to play it next), it shows me a message saying to go online to see menu. I have never had this issue b...
Roadie
856 Views
2 replies
2 likes
The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in background and I block the cell screen, then the ba...
The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in ...
Regular
3122 Views
11 replies
0 likes
Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when Spotify is in the background playing, but no notification icon is shown. Ho...
Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when S...
Music Fan
9836 Views
5 replies
0 likes
Here are facts:ASUS Zenfone 2 (Z00AD)Stock 5.0Spotify 6.5.0.1816SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think that's The problem).Here's what happens:I accidentally forget ...
Here are facts: ASUS Zenfone 2 (Z00AD) Stock 5.0 Spotify 6.5.0.1816 SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think tha...
Casual Listener
1755 Views
2 replies
0 likes
Hi there, I am a Premium member. The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on my desktop). My phone and desktop are synced with eachother s...
Hi there, I am a Premium member. The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on m...
560 Views
0 replies
1 likes
So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?
So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?
Community Legend
2285 Views
4 replies
0 likes
No me aparece la opción de almacenar la música descargada en mi tarjeta SD
No me aparece la opción de almacenar la música descargada en mi tarjeta SD
Casual Listener
234852 Views
90 replies
8 likes
The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most of the time. I have to go in and close all my apps t...
The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most o...
Newbie
602 Views
1 replies
1 likes
I do download of the music but after some time when I try listen offline It doesn't play. So, I need to do download again using my data plan. Help me!Sorry for my english, I am from Brazil...
I do download of the music but after some time when I try listen offline It doesn't play. So, I need to do download again using my data plan. Help me! Sorry for my english, I am from Brazil...
Newbie
586 Views
2 replies
1 likes
Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, pero borra todas las canciones, y yo solo quiero borra...
Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, per...
Newbie
80064 Views
32 replies
3 likes
Hi, spotify is taking up lots of space on my phone. when i delete music it stays exactly the same. Any tips? Thanks
Hi, spotify is taking up lots of space on my phone. when i delete music it stays exactly the same. Any tips? Thanks
Gig Goer
394 Views
1 replies
0 likes
I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on the phone rather than my SD card and the download tab...
I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on th...
Not applicable
1545 Views
1 replies
0 likes
I recently upgraded from an s4 to a Galaxy s7 and for some reason spotify is messing up in a variety of areas. First of all, seen very commonly in the forums, is the issue of it not appearing on the lock screen. For me it, this is 70% of the time and...
I recently upgraded from an s4 to a Galaxy s7 and for some reason spotify is messing up in a variety of areas. First of all, seen very commonly in the forums, is the issue of it not appearing on the ...
Roadie
2008 Views
5 replies
1 likes
