Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?
I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?
250 Views
0 replies
0 likes
When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!
When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!
317 Views
0 replies
0 likes
I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?
I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?
Community Legend
3688 Views
4 replies
0 likes
Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.
Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.
Regular
866 Views
2 replies
0 likes
Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.
Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.
201 Views
0 replies
0 likes
I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" option anymore, but it is still available in my old ac...
I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" opt...
Community Legend
316 Views
1 replies
0 likes
I have trobles with Spotify app.See the video for problems.I do not have problem with connection.WiFi is working ok.
I have trobles with Spotify app. See the video for problems. I do not have problem with connection. WiFi is working ok.
Casual Listener
353 Views
1 replies
0 likes
I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium. There should be no limits. I've already hit the limit because I save the entire albums o...
I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium. There should be no limits. &nbs...
Newbie
1056 Views
2 replies
1 likes
I have been through every thread for similar posts with no working solutions aside from quitting Spotify. I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. it used to update any changes i made to my local files on my d...
I have been through every thread for similar posts with no working solutions aside from quitting Spotify. I am runnign windows 10 desktop version of spotify and spotify on my moto x pure.  ...
Community Legend
492 Views
1 replies
0 likes
Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?
Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?
Community Legend
329 Views
1 replies
0 likes
Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back
Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back
Community Legend
428 Views
1 replies
0 likes
Is there anyway to disable spotify from having my Microsoft Sync in my Ford from being solely controlled through the car? It's entirely bothersome to try and navigate through my car to get to a different artist or playlist when I could just do it eas...
Is there anyway to disable spotify from having my Microsoft Sync in my Ford from being solely controlled through the car? It's entirely bothersome to try and navigate through my car to get to a diffe...
Music Fan
39796 Views
246 replies
30 likes
when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian
when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian
320 Views
0 replies
0 likes
I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover quality is very sporadic. The problem is I can't seem ...
I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover qua...
446 Views
0 replies
0 likes
The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to music is not user friendly at all. And I cannot play the ...
The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to m...
Community Legend
809 Views
1 replies
0 likes
hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and all my music is gone! i tried to recover from a deskt...
hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and al...
Community Legend
874 Views
7 replies
0 likes
I am a premium user, but all my songs are deleted when my phone is switched off.Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE HELP
I am a premium user, but all my songs are deleted when my phone is switched off. Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE ...
Casual Listener
421 Views
2 replies
0 likes
Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.
Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.
Casual Listener
668 Views
2 replies
0 likes
I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green arrow on their left. Help please!
I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green ar...
254 Views
0 replies
0 likes
