Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5218 Views

0 replies

6 likes

  • 5218 Views
  • 0 replies
  • 6 likes

Não consigo baixar

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Casual Listener

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Pros

Casual Listener

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
  • 0 likes

Solved!! Pop & Crackle on Pixel LS 2105 using Android App

Reporting Android app issus on Pixel LS 2015 Brief description of the issue:2015 Google Pixel LS, Spotify Android app has continuous pop and crackle (about once a second) out of the Pixel's headphone jack. No pop/crackle when using the Spotify web ap...

Casual Listener

Reporting Android app issus on Pixel LS 2015   Brief description of the issue: 2015 Google Pixel LS, Spotify Android app has continuous pop and crackle (about once a second) out of the Pixel'...

Jmurrayil

Casual Listener

818 Views

3 replies

0 likes

  • 818 Views
  • 3 replies
  • 0 likes

Solved!! Mediacontroller on lockscreen disappearing after inactivity

Hi, I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the background after listening to music, the mediacontroller will ...

Visitor

Hi,   I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the ba...

user-removed

Not applicable

890 Views

1 replies

0 likes

  • 890 Views
  • 1 replies
  • 0 likes

Android New Design

Hi Thanx for taking the timeI recently moved back from Peru to the United States when u moved i made a Peruvian Spotify account and a few weeks ago got the new Android app design (Menu on bottom not at side) now I'm back in the US and made a new Spot...

Newbie

Hi Thanx for taking the time I recently moved back from Peru to the United States when u moved i made a Peruvian Spotify account and a few weeks ago got the new Android app design (Menu on bottom ...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

i can't get premium

I've been wanting to get Spotify for 99cents and it doesn't accept my card and I've used several... does anyone know what I could do about this?

Newbie

I've been wanting to get Spotify for 99cents and it doesn't accept my card and I've used several... does anyone know what I could do about this?

MartinStoichkov

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Can't play local files on Android phone

So basically I put my local files onto my Spotify playlist (the playlist is already downloaded on my phone) on my laptop, with both my phone (which is a Samsung Galaxy S7 Edge, if that helps) and my laptop on the same Wi-Fi connection as was required...

Newbie

So basically I put my local files onto my Spotify playlist (the playlist is already downloaded on my phone) on my laptop, with both my phone (which is a Samsung Galaxy S7 Edge, if that helps) an...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

Spotify pauses the song while i am listening my downloaded songs.

Hi dear friends. My problem is the spotify pauses the songs while i am listening my downloaded songs. I push the play button then OK but it happens almost everyday. I am using Sony Xperia X. Thanks in advance!

Newbie

Hi dear friends. My problem is the spotify pauses the songs while i am listening my downloaded songs. I push the play button then OK but it happens almost everyday. I am using Sony Xperia X. Thanks i...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Account problems

Cant login my spotify account, And i cant send a new password too my email. Its says Im Not linked too a active spotify account. But Im still paying the spotify bill 9,99 euro. I lost my telephone So i want spotify on my new telephone. Where can I ca...

Newbie

Cant login my spotify account, And i cant send a new password too my email. Its says Im Not linked too a active spotify account. But Im still paying the spotify bill 9,99 euro. I lost my telephone So...

Quepa

Roadie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Pay refused

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company is having a bad day.) What should I do?

Casual Listener

Hi. I want to swich to premium but my payment is refused. Although I try to form different accounts and credit cards, it still gives the same error. ( Oops! Sorry looks like you credit card company i...

MartinStoichkov

Community Legend

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes

Samsung Tizen App (Gear S2) Remote dont work

Hello I can't the the Remote Funktion to Work my Watch always Says I don't have a Bt. Connection. Just the Streaming over WLAN works with that Watch. I tried so many restarts de and anabeling Bluetooth at both Watch and Smartphone but I don't work. I...

Regular

Hello I can't the the Remote Funktion to Work my Watch always Says I don't have a Bt. Connection. Just the Streaming over WLAN works with that Watch. I tried so many restarts de and anabeling Bluetoo...

AngyUser

Regular

688 Views

5 replies

0 likes

  • 688 Views
  • 5 replies
  • 0 likes

Can't download playlist - hangs at 0%

I cannot download my playlists on my Android Maxx2. After clicking green download button, it appears to start downloading, but never progresses past 0%. I have this problem with more than one list. I have downloaded in the past, but now it doesn't wo...

Newbie

I cannot download my playlists on my Android Maxx2. After clicking green download button, it appears to start downloading, but never progresses past 0%. I have this problem with more than one list. I...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

No se reproduce la música con conexión

Mi playlist no se reproduce ni aunque tenga conexión de wifi desde hace 2 días.

Newbie

Mi playlist no se reproduce ni aunque tenga conexión de wifi desde hace 2 días.

negropetour

Newbie

243 Views

1 replies

1 likes

  • 243 Views
  • 1 replies
  • 1 likes

PlayList

hola quiero saber porque cuando acedo a mi playlist no me salen todas las cansiones y adicional me sale un error playlist no disponible

Newbie

hola    quiero saber porque cuando acedo a mi playlist no me salen todas las cansiones y adicional me sale un error  playlist no disponible      

173 Views

0 replies

0 likes

  • 173 Views
  • 0 replies
  • 0 likes

Spotify Offline mode for S3 Clock

Hi there. I think adding support for the Samsung S3 Clock was an awesome idea. Only issue I have is that there is no option to store it offline? That means I'll still have to bring my phone, wherever I go. Hopefully this feature will be added soon. I...

Newbie

Hi there.   I think adding support for the Samsung S3 Clock was an awesome idea. Only issue I have is that there is no option to store it offline? That means I'll still have to bring my phone,...

271 Views

0 replies

1 likes

  • 271 Views
  • 0 replies
  • 1 likes

Google Pixel Can't access Spotify controls unless...

I just switched over from an iPhone 6s to the Google pixel. One thing I've noticed about Spotify is that sometimes the Spotify controls do not appear on the lock screen or the drop down notification menu UNLESS I use the clear apps button , and then ...

Newbie

I just switched over from an iPhone 6s to the Google pixel. One thing I've noticed about Spotify is that sometimes the Spotify controls do not appear on the lock screen or the drop down notification ...

J_d7

Newbie

4098 Views

2 replies

0 likes

  • 4098 Views
  • 2 replies
  • 0 likes

[Android][Connect] Integration with Amazon Echo has a bug

The integration with the various Amazon devices has a serious bug that only happened recently. Both the desktop and Android applications don't show the echo/tap as an available device unless you command through echo to play Spotify. This only starts ...

Casual Listener

The integration with the various Amazon devices has a serious bug that only happened recently. Both the desktop and Android applications don't show the echo/tap as an available device unless you comm...

443 Views

0 replies

0 likes

Android
Connect
  • 443 Views
  • 0 replies
  • 0 likes

Facebook Preventing my Spotify Login

I just got Spotify re-download ed on my phone but when I try to login it says I do not have a Spotify account linked to Facebook. It then tells me to login with my Spotify credentials, but when I try, it gives me the same message. Was there a recent ...

Casual Listener

I just got Spotify re-download ed on my phone but when I try to login it says I do not have a Spotify account linked to Facebook. It then tells me to login with my Spotify credentials, but when I try...

Rhodar2

Casual Listener

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
  • 0 likes

Music stops when i put the screen out

Hello, I've discovered an issue for 1 week. I listen my music on my mobile cell phone and when I put the screen out, it stops. I tried to log out then log in but it didn't work. I removed and re-installed spotify but it didn't work too. I paid each m...

Casual Listener

Hello,   I've discovered an issue for 1 week. I listen my music on my mobile cell phone and when I put the screen out, it stops. I tried to log out then log in but it didn't work. I removed an...

skrooa

Casual Listener

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect - play queue

Anybody else experiencing problems with queue tracks, when using spotify connect?When I use my phone to play music via my pc speakers, I can only queue one track at a time succesfully.After that one queued song has played, it just shuffles the active...

Visitor

Anybody else experiencing problems with queue tracks, when using spotify connect? When I use my phone to play music via my pc speakers, I can only queue one track at a time succesfully. After that ...

williamcornock

Visitor

2003 Views

5 replies

1 likes

  • 2003 Views
  • 5 replies
  • 1 likes

Not working at all. Galaxy s4

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irritating. What can I do to fix this?

Regular

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irri...

survivor_27

Newbie

4650 Views

59 replies

3 likes

  • 4650 Views
  • 59 replies
  • 3 likes