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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4096 Views

0 replies

6 likes

  • 4096 Views
  • 0 replies
  • 6 likes

scrollbar doesn't scroll to bottom

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

Music Fan

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

323 Views

0 replies

0 likes

Android
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Save Option Missing

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?

Casual Listener

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong? 

Joe

Community Legend

3697 Views

4 replies

0 likes

  • 3697 Views
  • 4 replies
  • 0 likes

I keep turning it off shuffle mode but it still shuffes D:

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

Casual Listener

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

prabodhs

Regular

872 Views

2 replies

0 likes

  • 872 Views
  • 2 replies
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Playlist can't open

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

Newbie

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
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the option to import musics from my cellphone just vanish when I change my account

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" option anymore, but it is still available in my old ac...

Regular

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" opt...

Joe

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

App not working correctly

I have trobles with Spotify app.See the video for problems.I do not have problem with connection.WiFi is working ok.

Casual Listener

I have trobles with Spotify app. See the video for problems. I do not have problem with connection. WiFi is working ok.

Valsoray

Casual Listener

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
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Artists Followed, songs/albums saved to "Your Music" disappear after being added

I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium. There should be no limits. I've already hit the limit because I save the entire albums o...

Regular

I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium.  There should be no limits. &nbs...

Blingblingbetty

Newbie

1086 Views

2 replies

1 likes

Your Music
  • 1086 Views
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  • 1 likes

Local files not updating on Spotify android....

I have been through every thread for similar posts with no working solutions aside from quitting Spotify. I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. it used to update any changes i made to my local files on my d...

Newbie

I have been through every thread for similar posts with no working solutions aside from quitting Spotify.  I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. &nbsp...

Joe

Community Legend

498 Views

1 replies

0 likes

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  • 1 replies
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How to get to my artist list of songs I have downloaded?

Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?

Newbie

Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?

Joe

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Spotify stops while playing music

Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back

Newbie

Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back

Joe

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
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Solved!!Superuser Contribution Disable Ford Applink with spotify

Is there anyway to disable spotify from having my Microsoft Sync in my Ford from being solely controlled through the car? It's entirely bothersome to try and navigate through my car to get to a different artist or playlist when I could just do it eas...

Regular

Is there anyway to disable spotify from having my Microsoft Sync in my Ford from being solely controlled through the car? It's entirely bothersome to try and navigate through my car to get to a diffe...

bartuszekj

Music Fan

40433 Views

246 replies

30 likes

  • 40433 Views
  • 246 replies
  • 30 likes

Premium payments

when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian

Newbie

when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
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Local Files Album Art Quality

I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover quality is very sporadic. The problem is I can't seem ...

Casual Listener

I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover qua...

452 Views

0 replies

0 likes

  • 452 Views
  • 0 replies
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My Library switched to my favorites

The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to music is not user friendly at all. And I cannot play the ...

Newbie

The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to m...

Joe

Community Legend

812 Views

1 replies

0 likes

Favorites
Me
My Favorites
my library
  • 812 Views
  • 1 replies
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recovery

hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and all my music is gone! i tried to recover from a deskt...

Regular

hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and al...

Joe

Community Legend

905 Views

7 replies

0 likes

  • 905 Views
  • 7 replies
  • 0 likes

DELETED SONGS

I am a premium user, but all my songs are deleted when my phone is switched off.Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE HELP

Casual Listener

I am a premium user, but all my songs are deleted when my phone is switched off. Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE ...

Mert12

Casual Listener

432 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Why is it making me go online every time?

Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.

Casual Listener

Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.

Rohbarr

Casual Listener

679 Views

2 replies

0 likes

Online offline
  • 679 Views
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Premium user, issues with offline music

I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green arrow on their left. Help please!

Newbie

I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green ar...

258 Views

0 replies

0 likes

  • 258 Views
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I am premium user - cant reorder tracks in playlist

I cant manually sort tracks in my playlist. This is the #1 reason I went premium and since it doesnt work I think I will cancel. I cant click on any headers, there are no green arrows, when I attempt to drag on my desktop I get a circle with a line t...

Casual Listener

I cant manually sort tracks in my playlist. This is the #1 reason I went premium and since it doesnt work I think I will cancel. I cant click on any headers, there are no green arrows, when I at...

255 Views

0 replies

0 likes

  • 255 Views
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Can't listen to music with internet

I am connected to internet but i can't listen to any song and when i connect my account to my mom phone i can.I downloaded spotify one week ago, my free week trial ended yesterday and i can't listen to song with wifi now.

Newbie

I am connected to internet but i can't listen to any song and when i connect my account to my mom phone i can. I downloaded spotify one week ago, my free week trial ended yesterday and i can't liste...

Joe

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes