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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5987 Views

0 replies

7 likes

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  • 7 likes

Why is the Android app so much behind the iOS app?

Okay, so before I start the rant, I'd like to say that I'm a big fan of Android and have been using Android since 2011, and I can't even imagine myself using iOS phone, but the iOS app is just much better than the Android app. For example,-in my opin...

Casual Listener

Okay, so before I start the rant, I'd like to say that I'm a big fan of Android and have been using Android since 2011, and I can't even imagine myself using iOS phone, but the iOS app is just m...

MattSuda

Spotify Star

659 Views

2 replies

2 likes

  • 659 Views
  • 2 replies
  • 2 likes

Playlist re-shuffle on resume

Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android (Note 5/7 and now S7 Edge). The problem I am havin...

Visitor

Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android...

user-removed

Not applicable

1480 Views

5 replies

0 likes

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  • 5 replies
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Spotify connect Denon Avr-1300w

Hello fellow Spotifyers.I'm new to this wireless system Spotify connect after I bought myself a Denon AVR-1300W home cinema receiver.The first two weeks it worked like a charm on my brand new Huawei P9 Plus, and suddenly one day it wouldn't find my r...

Newbie

Hello fellow Spotifyers. I'm new to this wireless system Spotify connect after I bought myself a Denon AVR-1300W home cinema receiver. The first two weeks it worked like a charm on my brand new H...

457 Views

0 replies

0 likes

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Caitlin Rose

I can't find Caitlin Rose's The Stand In album

Newbie

I can't find Caitlin Rose's The Stand In album

334 Views

0 replies

0 likes

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Spotify stops playing when i change apps

When ever I go to a app that isn't Spotify on my phone it stops playing. This is happening when I open messages so it isn't because the other app is playing music.

Visitor

When ever I go to a app that isn't Spotify on my phone it stops playing. This is happening when I open messages so it isn't because the other app is playing music.

Joe

Community Legend

648 Views

1 replies

0 likes

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  • 1 replies
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Can't download local files

Everything is in the title. I simply can't download my computer Local Files on my Android Spotify. Well, more precisely, I can't but just since yesterday for some reasons. I can download any "official" music easily without any problem, but the local ...

Regular

Everything is in the title. I simply can't download my computer Local Files on my Android Spotify.    Well, more precisely, I can't but just since yesterday for some reasons.  I can...

Joe

Community Legend

476 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Podcast I was listening to disappeared

I was listening to a podcast, the global travel conspiracy only a few hours ago and now it has disappeared from my recently layed list. When I search for it I can't find it either. Does anyone know what happened?

Newbie

I was listening to a podcast, the global travel conspiracy only a few hours ago and now it has disappeared from my recently layed list. When I search for it I can't find it either. Does anyone know w...

384 Views

0 replies

0 likes

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How do you filter your playlists when using folders on Android?

How do you filter downloaded playlists when using folders on Android Spotify? WHen not using folders there used to be an option to filter the downloaded only playlists and albums. As there are no restrictions on playlists I want to use playlists rath...

Roadie

How do you filter downloaded playlists when using folders on Android Spotify?   WHen not using folders there used to be an option to filter the downloaded only playlists and albums.  As t...

martinjh99

Roadie

995 Views

8 replies

0 likes

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...

Newbie

kbrooksc

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

equalizador para de funcionar e há pausas em cada início de música

Tenho um Samsung A5 2016 e quando configuro o equalizador do aparelho através do aplicativo Spotify ele altera o som consideravelmente. Contudo, ao iniciar cada música é nítido que o equalizador deixa de funcionar por uma fração de segundos mas o suf...

Newbie

Tenho um Samsung A5 2016 e quando configuro o equalizador do aparelho através do aplicativo Spotify ele altera o som consideravelmente. Contudo, ao iniciar cada música é nítido que o equalizador deix...

657 Views

0 replies

2 likes

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  • 0 replies
  • 2 likes

The downloaded songs are skipping

I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?

Newbie

I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?

7h4i

Newbie

692 Views

1 replies

0 likes

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  • 1 replies
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Stream Spotify music Android Offline

Hi to you all! I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music which is streamed instantly, but not the music which is downloa...

Newbie

Hi to you all!   I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music whi...

281 Views

0 replies

0 likes

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Can't download all songs

I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.

Gig Goer

I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.

Joe

Community Legend

570 Views

1 replies

0 likes

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Superuser Contribution Trouble downloading full albums

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something to do with the update 6.5.0.1816 because I didn't ...

Casual Listener

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something...

user-removed

Not applicable

436 Views

1 replies

0 likes

Android
Samsung
  • 436 Views
  • 1 replies
  • 0 likes

Trouble downloading full albums

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something to do with the update 6.5.0.1816 because I didn't ...

Casual Listener

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something...

418 Views

0 replies

1 likes

Android
Samsung
  • 418 Views
  • 0 replies
  • 1 likes

To much internet

I have just signed up to spotify and it has used up all my internet. How do I stop this?

Casual Listener

I have just signed up to spotify and it has used up all my internet. How do I stop this?

Kristybaum

Casual Listener

448 Views

4 replies

0 likes

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Issues on S7 Edge - Lock Screen/Bluetooth Functionality

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem using the controls on the lock screen or bluetooth con...

Casual Listener

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem usi...

Joe

Community Legend

679 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Downloaded songs on Albums won't play offline if also in a playlist

I have an issue that I don't see addressed already on the forum.When I download and play an album, any song that is already on one of my playlists will not play when I am offline. It sits at 0:00 and won't play even if I try to skip forward. Even tho...

Music Fan

I have an issue that I don't see addressed already on the forum. When I download and play an album, any song that is already on one of my playlists will not play when I am offline. It sits at 0:00 a...

user-removed

Not applicable

394 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Adding a play list to "Up next"

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full functionality. Would appreciate input from spotify u...

Casual Listener

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full f...

Joe

Community Legend

2780 Views

3 replies

0 likes

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Solved!! 3 devices?

I recently got a new phone and downloaded spotify on it. I have never had a problem with downloading the songs just pressed the download switch and it did it. Did not have to turn on cellular or anything. Now when I tried to download that way it say ...

Casual Listener

I recently got a new phone and downloaded spotify on it. I have never had a problem with downloading the songs just pressed the download switch and it did it. Did not have to turn on cellular or anyt...

tomasrex

Roadie

781 Views

3 replies

0 likes

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  • 3 replies
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