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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846508 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846508 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16010 Views
  • 3 replies
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  • 16010 Views
  • 3 replies
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Shuffle Play not playing on mobile app, says I need Premium

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium. I already tried clearing cache, but nothing happened.Plz help, Thanks!

  • Newbie
  • I have a free account, and when I press shuffle play on the mobile app, it says I need Premium.   I already tried clearing cache, but nothing happened. Plz help, Thanks!
  • ProMusicophile
  • Gig Goer
  • 355 Views
  • 1 replies
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  • 355 Views
  • 1 replies
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Lost playlist after Samsung S5 hard reset

Hi,My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

  • Newbie
  • Hi, My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.
  • ProMusicophile
  • Gig Goer
  • 221 Views
  • 1 replies
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  • 221 Views
  • 1 replies
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Can't click on a song to listen to.

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

  • Newbie
  • Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.
  • Joe
  • Community Legend
  • 705 Views
  • 4 replies
  • 0 likes
  • 705 Views
  • 4 replies
  • 0 likes

Solved!! Paid for student spotify and still on free

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refunded. I did not receive a receipt emailed to my email...

  • Newbie
  • This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refund...
  • Joe
  • Community Legend
  • 1079 Views
  • 11 replies
  • 1 likes
  • 1079 Views
  • 11 replies
  • 1 likes

Problemas con Soundalive de samsung y spotify

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema.Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproducciones, al comienzo pense que era problema de mi celular, ...

  • Newbie
  • hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema. Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproduccione...
  • 1703 Views
  • 0 replies
  • 1 likes
  • 1703 Views
  • 0 replies
  • 1 likes

Solved!! Various issues with Sony Xperia X

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu icon the app force closes. How do I resolve this. Al...

  • Casual Listener
  • Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu i...
  • Joe
  • Community Legend
  • 1342 Views
  • 3 replies
  • 0 likes
  • 1342 Views
  • 3 replies
  • 0 likes

Solved!! spotify is crushing on android 7.0

Hi, I am a beta tester of android 7.0 (nougat).The spotify app is always crushing at the start of loadingI am getting an error: "an error occurred. please download this app again from amazon appstore" this isnt working ofcourse.

  • Newbie
  • Hi,   I am a beta tester of android 7.0 (nougat). The spotify app is always crushing at the start of loading I am getting an error: "an error occurred. please download this app again from am...
  • osornios
  • Spotify Star
  • 1330 Views
  • 1 replies
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  • 1330 Views
  • 1 replies
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Solved!! It's downloading everything I listening, but I don't selected offline mode

I use spotify in Android and Mac Desktop.On my Mac Desktop I have to make playlists to save offline.And on Android I just save the album and slide the offline. But now, it's downloading everything I listen. It's all with the green arrow. But isn't wh...

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  • Casual Listener
  • I use spotify in Android and Mac Desktop. On my Mac Desktop I have to make playlists to save offline. And on Android I just save the album and slide the offline.   But now, it's downloading ...
  • gabrielguarany
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
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Spotify Premium - Offline mode on android not working

I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.

  • Newbie
  • I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.
  • lol247
  • Regular
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
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Help

Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?

  • Casual Listener
  • Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?
  • lol247
  • Regular
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Whatsapp audio message

Can I send an audio message in whatsapp playing spotify on the same time?

  • Newbie
  • Can I send an audio message in whatsapp playing spotify on the same time?
  • 257 Views
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  • 257 Views
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songs are not downloading on the app only says waiting for download

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the download for my playlist and now it is stuck on "waiting t...

  • Newbie
  • alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the downloa...
  • amirhafez69
  • Gig Goer
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Version 5.8.0.1029 Release Notes

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

  • Casual Listener
  • Where can I found the Release Notes for the last Android update version 5.8.0.1029?
  • amirhafez69
  • Gig Goer
  • 228 Views
  • 1 replies
  • 2 likes
  • 228 Views
  • 1 replies
  • 2 likes

Trouble while playing music on sony xperia

[Spotify premium]Hello,When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using Internet on my phone work.How can I fix this problem?Tha...

  • Newbie
  • [Spotify premium] Hello, When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using I...
  • amirhafez69
  • Gig Goer
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! loud sound every time music is stopped/started

I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop?Thank you for every reply!

  • Casual Listener
  • I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop? Thank you for every r...
  • lamikasa
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
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Audiobooks aren't english

I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but everything I find is german. How can I set english as my...

  • Casual Listener
  • I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but every...
  • Martinjg_de
  • Casual Listener
  • 1139 Views
  • 3 replies
  • 5 likes
  • 1139 Views
  • 3 replies
  • 5 likes

Downloaded songs keep getting erased

hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were deleted and the sd card was empty. this is absolute...

  • Newbie
  • hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were ...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
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Can't connect via mobile data, only WiFi

Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Normal browsing as well as the other apps do work properly whil...

  • Newbie
  • Hi everyone,   I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Nor...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

[Turkish] odemen gerçekleştitilemedi?

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

  • Newbie
  • Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes