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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

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Android 7 no lockscreen control

Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no spotify interface. So I have to unlock my phone and open the app to pause/...

Visitor

Hey there,   so I installed spotify on my android 7 phone  (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen.  Even in the drop down menu is no sp...

Joe

Community Legend

956 Views

1 replies

0 likes

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Spotify Stops Responding to Bose Headphones

Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the headphones can control Spotify, pause/skip etc, but a...

Casual Listener

Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the he...

wahinson

Newbie

2339 Views

2 replies

1 likes

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Superuser Contribution Playing without demand

Hi. When I connect a Bluetooth Audio device to my phone, Spotify just starts playing (sometimes!!). I don't use Spotify as my primary music app so I've uninstalled it for the time being; but it would start playing as I started the car (Bluetooth ster...

Music Fan

Hi. When I connect a Bluetooth Audio device to my phone, Spotify just starts playing (sometimes!!). I don't use Spotify as my primary music app so I've uninstalled it for the time being; but it would...

stonelaughter

Music Fan

480 Views

4 replies

0 likes

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Spotify Connect

Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. Sigo sin tener el icono. ¿Alguien me ayuda?

Newbie

Hola,     Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web.  He reinstalado y reiniciado como dice el apartado ayuda pero nada. S...

235 Views

0 replies

0 likes

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Solved!! Can't Download Local Files Music

I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please?Obs: There's an image as attachment.

Casual Listener

I just can't donwload Local Files on my cellphone. I get stuck on this  message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please? Obs: Th...

kirashi

Community Legend

17282 Views

4 replies

0 likes

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Playing random songs

Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks

Newbie

Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks

user-removed

Not applicable

527 Views

3 replies

1 likes

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Solved!! Exclusive the forever edition

I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?

Casual Listener

I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?

kirashi

Community Legend

5707 Views

3 replies

1 likes

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Superuser Contribution I can't install spotify in my device

Hi All,I am facing problem to install spotify in my device, and I need your help. In order to install the app it gives the following information:"This app is incompatible with your device"I am using: Huawei P7-L10 (androind 5.1.1)My google wallet is ...

Newbie

Hi All, I am facing problem to install spotify in my device, and I need your help. In order to install the app it gives the following information: "This app is incompatible with your device" I...

user-removed

Not applicable

772 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Song cuts out mid play only on one device

Hi, I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I have added more songs after that one and they don't cut. I ...

Newbie

Hi,  I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I h...

kirashi

Community Legend

859 Views

3 replies

2 likes

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  • 3 replies
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Google Pixel Can't access Spotify controls unless...

I just switched over from an iPhone 6s to the Google pixel. One thing I've noticed about Spotify is that sometimes the Spotify controls do not appear on the lock screen or the drop down notification menu UNLESS I use the clear apps button , and then ...

Newbie

I just switched over from an iPhone 6s to the Google pixel. One thing I've noticed about Spotify is that sometimes the Spotify controls do not appear on the lock screen or the drop down notification ...

J_d7

Newbie

4100 Views

2 replies

0 likes

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  • 2 replies
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Not displaying on lock screen

With in the last week the Spotify icon is not showing on top of my phone banner by WiFi icon and it's not showing on my lock screen for music selection. I have rebooted, Uninstalled app and reinstall. No success. I have the LG G5. I have had Spotify ...

Newbie

With in the last week the Spotify icon is not showing on top of my phone banner by WiFi icon and it's not showing on my lock screen for music selection. I have rebooted, Uninstalled app and reinstall...

Joe

Community Legend

393 Views

1 replies

0 likes

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Unable to download

I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had this problem before. Tonight I got soooo pissed off b...

Casual Listener

I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had th...

ErickRGuetta

Community Legend

454 Views

3 replies

0 likes

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skipping tracks

I am having an issue skipping tracks when sync'ed to my car, via bluetooh in my 2015 Nissan Altima. I have a moto x pure edition running 6.3.0.882. I have tried deleting and re-sync'ing my device, but no luck.

Newbie

I am having an issue skipping tracks when sync'ed to my car, via bluetooh in my 2015 Nissan Altima. I have a moto x pure edition running 6.3.0.882.   I have tried deleting and re-sync'ing m...

247 Views

0 replies

0 likes

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Superuser Contribution Incomplete downloaded songs

I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random songs on different palylists.

Newbie

I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random ...

rukytech

Newbie

1199 Views

2 replies

0 likes

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LG G4 + Bluetooth speaker = "Unfortunately, Spotify Has Stopped"

Hello, My problem is when I connect my LG G4 phone with my Bluetooth Speaker to play Spotify.When the phone is idle for a while and I press play at the Bluetooth speaker, I receive the message: "Unfortunately, Spotify Has Stopped". I already cleared ...

Casual Listener

Hello,   My problem is when I connect my LG G4 phone with my Bluetooth Speaker to play Spotify. When the phone is idle for a while and I press play at the Bluetooth speaker, I receive the mes...

293 Views

0 replies

0 likes

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Songs Deleted And Missing From Playlists

Hi everyone..I've been a Spotify Premium listener for a little over 2 years and I'm currently accessing Spotify on an LG/Android/Smartphone device. Since the Discover Weekly feature began last year..I've been saving every Discover Weekly playlist tha...

Roadie

Hi everyone..I've been a Spotify Premium listener for a little over 2 years and I'm currently accessing Spotify on an LG/Android/Smartphone device. Since the Discover Weekly feature began last year.....

Joe

Community Legend

379 Views

1 replies

0 likes

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App becomes unusable shortly after start

Hallo Spotify community, I am experiencing an issue I have you can help me resolve. My problemI am using the Spotify app on both an Android phone and a tablet. To understand my problem, I will describe how I typically use it after I have started the ...

Newbie

Hallo Spotify community,   I am experiencing an issue I have you can help me resolve.   My problem I am using the Spotify app on both an Android phone and a tablet. To understand my pr...

319 Views

0 replies

0 likes

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Answers please! Samsung S7 and S7 Edge

There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)?Issues:-Bluetooth connecting works but Bluetooth controls not working prop...

Casual Listener

There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)? Issues: -Bluetooth...

450 Views

0 replies

0 likes

bug
S7
Samsung s7 edge
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Has there been another DDoS attack?

I know there was a DDoS attack a few days ago that caused users to be unable to use services like Spotify, Netflix, etc. Today I noticed the same thing that was happening that day. Spotify is telling me there is no internet connection available, yet ...

Casual Listener

I know there was a DDoS attack a few days ago that caused users to be unable to use services like Spotify, Netflix, etc.   Today I noticed the same thing that was happening that day. Spotify i...

384 Views

0 replies

2 likes

  • 384 Views
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Unwanted songs on my playlist

Hi!I have a small problem with Spotify on my phone. I'm a free user. When I want to listen to a specific artist (Chris Tilton, the Fringe Soundtrack albums), I can listen to 2 or 3 tracks of the album. Then Spotify locks me on an "suggestion title" w...

Newbie

Hi! I have a small problem with Spotify on my phone. I'm a free user. When I want to listen to a specific artist (Chris Tilton, the Fringe Soundtrack albums), I can listen to 2 or 3 tracks of the al...

265 Views

0 replies

0 likes

  • 265 Views
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