Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118765 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239533 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600395 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
492883 Views
581 replies
42 likes
Dear Spotify developers,Thanks for the Android TV app; it has become my app of choice to listen to music.However, the access to some of the remote functions is blocked on my Philips TV. Specifically, the "Settings" and the "TV" buttons do not work, w...
Dear Spotify developers, Thanks for the Android TV app; it has become my app of choice to listen to music. However, the access to some of the remote functions is blocked on my Philips TV. Specifica...
691 Views
0 replies
2 likes
Htc m8 not opening error 7.4.0.1733 beta
Htc m8 not opening error 7.4.0.1733 beta
Music Fan
2800 Views
12 replies
1 likes
After becoming a premium member I can no longer share within the Spotify App. When I click the Three dots and then Share, Spotify opens the default Android Share Window asking me which app I want to use to share the track with. Spotify is not an opti...
After becoming a premium member I can no longer share within the Spotify App. When I click the Three dots and then Share, Spotify opens the default Android Share Window asking me which app I wa...
Casual Listener
956 Views
3 replies
0 likes
Hello Spotify Community "Your Library" in the bottom right corner has disappeared, instead there is just "you".I can not access artists, albums or songs of downloaded music. How can I get my Library back? Android 6.0.1; Sony Xperia Z3 Compact, Spotif...
Hello Spotify Community "Your Library" in the bottom right corner has disappeared, instead there is just "you". I can not access artists, albums or songs of downloaded music.  ...
Community Legend
660 Views
1 replies
1 likes
Thanks for helping, appreciate it.
Thanks for helping, appreciate it.
Community Legend
787 Views
5 replies
0 likes
I own an s7 edge. I've tried all the previous soluzione for the samsung smartphone but none of them worked. My track info is simply totally White and I cannot read anything. I've unistalled the app several times, switched themes... I'm getting mad. H...
I own an s7 edge. I've tried all the previous soluzione for the samsung smartphone but none of them worked. My track info is simply totally White and I cannot read anything. I've unistalled the app s...
Not applicable
435 Views
1 replies
0 likes
Just got official Android N for my Oneplus 3. For some reason Spotify keeps coming up in the notification field every 5 minutes or so. It's not starting to play. It just comes up. And I have to swipe it away.Why is this happening? Didn't happen befor...
Just got official Android N for my Oneplus 3. For some reason Spotify keeps coming up in the notification field every 5 minutes or so. It's not starting to play. It just comes up. And I have to swipe...
Community Legend
1481 Views
6 replies
0 likes
Im using a Galaxy s6, never had this problem till i updated the app. Under settings, i turned off "Auto Play" and "Download over Cellular", when i leave that setting section, and go back in, Both of those settings are immediately reverted back. Also ...
Im using a Galaxy s6, never had this problem till i updated the app. Under settings, i turned off "Auto Play" and "Download over Cellular", when i leave that setting section, and go back in, B...
349 Views
0 replies
0 likes
Buenas tardes! Acabo de inscribirme en Spotify premium después de años utilizándo el servicio gratuito y quería saber si existe alguna solución para el problema que planteo a continuación. Cuando estoy utilizando Spotify y abro otra aplicación tipo j...
Buenas tardes! Acabo de inscribirme en Spotify premium después de años utilizándo el servicio gratuito y quería saber si existe alguna solución para el problema que planteo a continuación. ...
9566 Views
0 replies
6 likes
Hi,i am a premium owner, but it doesn't feel premium at all, because i need to download all my playlist at least once a week. My offline music keeps deleting automatically. I tried to reinstall the app deleting the cache but the problem persists.Plea...
Hi, i am a premium owner, but it doesn't feel premium at all, because i need to download all my playlist at least once a week. My offline music keeps deleting automatically. I tried to reinstall the...
424 Views
0 replies
0 likes
I have some songs ripped from a CD stored locally on my Samsung S5 with Android 6.0.1, bit I can not play them using the Spotify app. I can play the local files on my PC (ahve stored them locally there as well). Anyone with a solution, or is this set...
I have some songs ripped from a CD stored locally on my Samsung S5 with Android 6.0.1, bit I can not play them using the Spotify app. I can play the local files on my PC (ahve stored them locally the...
Roadie
457 Views
1 replies
0 likes
Recently, I've notice that when I use Google Maps while Spotify is playing, my phone crash and then reboot by itself. I didn't have the problem when I use Google Maps only or Spotify only. Another thing, when the device is in charge it never crashes....
Recently, I've notice that when I use Google Maps while Spotify is playing, my phone crash and then reboot by itself. I didn't have the problem when I use Google Maps only or Spotify o...
392 Views
0 replies
0 likes
Hello,I have the Huawei P9 but i can't see the Previous/Next from the LockScreen. In order to change a song, I have to unlock the device and it's quite annoying. I don't know if it's an interface problem from Huawei or from Spotify ... Do you have a ...
Hello, I have the Huawei P9 but i can't see the Previous/Next from the LockScreen. In order to change a song, I have to unlock the device and it's quite annoying. I don't know if it's an interf...
Community Legend
584 Views
1 replies
0 likes
Hey,Today the equalizer just disappeared from the options. I have been using it on this phone for a month now, but today when i opened the app, it wasnt there. I reinstalled the app but it didnt help.The device I use is OnePlus 3T, android 7.0.Spotif...
Hey, Today the equalizer just disappeared from the options. I have been using it on this phone for a month now, but today when i opened the app, it wasnt there. I reinstalled the app but it didnt ...
Community Legend
3784 Views
1 replies
0 likes
So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?
So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?
Community Legend
2659 Views
4 replies
0 likes
I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas?Thanks
I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas? Thanks
Newbie
816 Views
2 replies
0 likes
I changed the email in my account and it booted me out of the app. Whenever I try to log in I get an error message saying "You do not have a spotify account connected to your facebook account. If you have a spotify account please login with your spot...
I changed the email in my account and it booted me out of the app. Whenever I try to log in I get an error message saying "You do not have a spotify account connected to your facebook account. If you...
Community Legend
494 Views
1 replies
0 likes
Guys help.. I can't download any song although the internet connection was doing just fine. Already force stop and reinstall it but still not working.
Guys help.. I can't download any song although the internet connection was doing just fine. Already force stop and reinstall it but still not working.
330 Views
0 replies
0 likes
When I set my micro SD card as internal storage, the Spotify app does not identifies it. Therefore, I can no longer store my songs in it. It would be great if an update would be released with this new feature.
When I set my micro SD card as internal storage, the Spotify app does not identifies it. Therefore, I can no longer store my songs in it. It would be great if an update would be released with this ne...
Casual Listener
46262 Views
8 replies
1 likes
Hi all,I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify passwords more than once now and logged out all users but ...
Hi all, I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify pas...
Casual Listener
682 Views
2 replies
0 likes
