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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195826 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195826 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537454 Views

78 replies

3 likes

  • 537454 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

442588 Views

565 replies

37 likes

Account
Free
  • 442588 Views
  • 565 replies
  • 37 likes

Won't let me log in

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "new to spotify? start here! and if youre already an m...

Newbie

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "ne...

Cubsrock13

Newbie

15009 Views

33 replies

3 likes

  • 15009 Views
  • 33 replies
  • 3 likes

Local Files play silently after being downloaded in the app.

So I've been encountering a weird problem where when I download certain local files onto my Nexus 5 i'll be able to play them, but there will be no audio and when the track finishes it won't move onto the next song in the playlist. I've downloaded ot...

Casual Listener

So I've been encountering a weird problem where when I download certain local files onto my Nexus 5 i'll be able to play them, but there will be no audio and when the track finishes it won't move ont...

awesomesauce135

Casual Listener

1020 Views

2 replies

0 likes

  • 1020 Views
  • 2 replies
  • 0 likes

Playlist does not start after detecting tempo in running mode

Hi folks,i have a problem with when i want to use spotify for running. When i start a individual running mix the app recognize my tempo but it does not start playing songs. When i press play the last playlist will be played.Any ideas?Regards Lars

Casual Listener

Hi folks, i have a problem with when i want to use spotify for running. When i start a individual running mix the app recognize my tempo but it does not start playing songs. When i press p...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

Long pauses on BT devices at end of songs

On my newish phone (OnePlus 3), Spotify stops playing at the end of a track (apparently randomly) and then remains silent for a few minutes, up to 10 or so, only to resume playing the next song on the album or playlist. If I wake up the phone, the ne...

Newbie

On my newish phone (OnePlus 3), Spotify stops playing at the end of a track (apparently randomly) and then remains silent for a few minutes, up to 10 or so, only to resume playing the next song on th...

456 Views

0 replies

0 likes

Android
bluetooth
playback
  • 456 Views
  • 0 replies
  • 0 likes

Albums and Songs not loading

The 'albums' and 'songs' feature in the Spotify App has not worked for me for at least 6 months now. I go into albums and just get a loading screen which never loads my albums. I cannot store albums offline either. I can save them when I'm on my comp...

Newbie

The 'albums' and 'songs' feature in the Spotify App has not worked for me for at least 6 months now. I go into albums and just get a loading screen which never loads my albums. I cannot store albums ...

DriesDauwe

Newbie

1355 Views

1 replies

2 likes

Albums
Android
loading
Samsung
songs
  • 1355 Views
  • 1 replies
  • 2 likes

My library not showing up. All my songs are gone

I recently upgraded to premium. On my laptop there is a songs tab and everything is still there but on my android where it should say "My Library" it says "Me". There is no songs tab. i have tried logging in and out, clearing cache, uninstalling and ...

Newbie

I recently upgraded to premium. On my laptop there is a songs tab and everything is still there but on my android where it should say "My Library" it says "Me". There is no songs tab. i have tried lo...

Joe

Community Legend

1198 Views

1 replies

2 likes

  • 1198 Views
  • 1 replies
  • 2 likes

[Android] Music keeps being paused

Every time I open a game or if I switch from any app to a game, Spotify stops playing music. Could you fix it or add an option to let us choose to don't pause music when opening games and other players? Poweramp Player has this option (called Permane...

Casual Listener

Every time I open a game or if I switch from any app to a game, Spotify stops playing music. Could you fix it or add an option to let us choose to don't pause music when opening games and other playe...

Zyph7007

Newbie

708 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Ongoing issue with missing storage option

For last few months I am facing storage setting missing issue.This setting sometimes appears but most of the time is not available. And I cannot listen to music offline. It is very unfortunate that I have to download 10 GB of songs every few weeks.Pl...

Newbie

For last few months I am facing storage setting missing issue. This setting sometimes appears but most of the time is not available. And I cannot listen to music offline. It is very unfortunate that...

Owenbird2012_21

Casual Listener

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Can I delate playlists?

By mistake, my brother had downloaded a huge playlist that, actually, I won't use. So, I am worried about the space in my memory that this playlist is using. I want to delate it. Can I do something like that? Heeeelp

Newbie

By mistake, my brother had downloaded a huge playlist that, actually, I won't use. So, I am worried about the space in my memory that this playlist is using. I want to delate it. Can I do something l...

Joe

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Songs dissapeared from "my songs" after update

I've saved an immense amount of music and noticed today (12/31/16) that a good chunk of my music dissapeared after this update. Can anyone help me out? I regret updating this service that I do pay for. I have been a fan for years, but come on.

Newbie

I've saved an immense amount of music and noticed today (12/31/16) that a good chunk of my music dissapeared after this update. Can anyone help me out? I regret updating this service that I do pay fo...

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Subida de la totalidad de archivos locales.

Hola He estado intentando subir algunos archivos locales a Spotify y a pesar de que en la opción Editar -> Preferencias elijo la carpeta que quiero subir, no se suben todos los archivos que están dentro de esa carpeta. Pensé que era el formato y revi...

Newbie

Hola 🙂 He estado intentando subir algunos archivos locales a Spotify y a pesar de que en la opción Editar -> Preferencias elijo la carpeta que quiero subir, no se suben todos los archivos que est...

465 Views

0 replies

0 likes

  • 465 Views
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  • 0 likes

Samsung Galaxy S4 Lock Screen Widget Not Working

Hi, Is there any fix or anything, Not even getting the widget on my lock screen like on my old S2... It's quite annoying to have to unlock my phone and go in to the app just to change a track. Any ideas or updates?? Nick

Newbie

Hi,   Is there any fix or anything, Not even getting the widget on my lock screen like on my old S2...   It's quite annoying to have to unlock my phone and go in to the app just to ...

Youngricardo13

Casual Listener

3266 Views

2 replies

0 likes

  • 3266 Views
  • 2 replies
  • 0 likes

Lockscreen controls don't work on Android 5.0

Ever since I upgraded to 5.0 lollipop I can't change songs from the lockscreen. The only alternative is turning on the notifications during lockscreen option. The problem is that this shows all my notications and the controls are considerably smaller...

Casual Listener

Ever since I upgraded to 5.0 lollipop I can't change songs from the lockscreen. The only alternative is turning on the notifications during lockscreen option. The problem is that this shows all my ...

Youngricardo13

Casual Listener

23205 Views

18 replies

9 likes

  • 23205 Views
  • 18 replies
  • 9 likes

Save music in an sd card in android

I don't have storage left in my android device,it would be nice to save my music in my sd card

Newbie

I don't have storage left in my android device,it would be nice to save my music in my sd card

Joe

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Can I play songs that I downloaded from other websites? Youtube? Datpiff?

I'm new to spotify so I'm still trying to figure things out. A significant portion of my music on itunes was from youtube, datpiff, or other websites because some of the music I listen to is from artists that aren't on spotify yet, like my boyfriend'...

Casual Listener

I'm new to spotify so I'm still trying to figure things out. A significant portion of my music on itunes was from youtube, datpiff, or other websites because some of the music I listen to is from art...

Joe

Community Legend

893 Views

1 replies

0 likes

  • 893 Views
  • 1 replies
  • 0 likes

Audio Quality

Hallo,I have buy Samsung Level on Pro headphones and I have a Galaxy S6 Edge.The headphones have UHQ Audio and the smartphone have UHQ Audio Upscaling.Spotify(Premium) supports UHQ Audio?

Casual Listener

Hallo, I have buy Samsung Level on Pro headphones and I have a Galaxy S6 Edge. The headphones have UHQ Audio and the smartphone have UHQ Audio Upscaling. Spotify(Premium) supports UHQ Audio?

scm-it

Casual Listener

2716 Views

2 replies

0 likes

  • 2716 Views
  • 2 replies
  • 0 likes

Solved!! This song is not on my Spotify!

Hey guys,The song "see you again - wiz Khalifa" is nott on my Spotify anywhere i cant find it.

Newbie

Hey guys, The song "see you again - wiz Khalifa" is nott on my Spotify anywhere i cant find it.

Joe

Community Legend

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

Spotify cannot even withstand running in background

I had lot of issues with Spotify on my previous phone - but it was old.Now I recently bought a brand new, top tier smartphone (Sony Xperia XZ), and yet I face the same issues. When I start the process Spotify, all is fine, I start my playlist then I ...

Regular

I had lot of issues with Spotify on my previous phone - but it was old. Now I recently bought a brand new, top tier smartphone (Sony Xperia XZ), and yet I face the same issues.   When I start...

551 Views

0 replies

0 likes

  • 551 Views
  • 0 replies
  • 0 likes

"Sync over Cellular" not working. Please help?

Hi all, When I turn on my "Sync over cellular" option, no downloading occurs, and when I return to an album to try to download, it says "Turn on sync over cellular to download" (even though it's already on??). I have no access to wifi so must rely on...

Newbie

  Hi all,    When I turn on my "Sync over cellular" option, no downloading occurs, and when I return to an album to try to download, it says "Turn on sync over cellular to down...

GemMuzz

Casual Listener

1296 Views

1 replies

1 likes

  • 1296 Views
  • 1 replies
  • 1 likes

ANDROID DOES NOT CHANGE LANGUAGE

Good afternoon, My spotify does not change the language for portuges brazil, but it is only in my android smartphone that does not change, in other devices or web is normal in portuguese.What can it be?Thank you so much.

Casual Listener

Good afternoon, My spotify does not change the language for portuges brazil, but it is only in my android smartphone that does not change, in other devices or web is normal in portuguese. What can i...

Joe

Community Legend

7921 Views

5 replies

0 likes

  • 7921 Views
  • 5 replies
  • 0 likes