Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi,When I download tracks for offline listening Spotify deletes random songs and whole playlists sometimes, meaning it's unavailable for offline listening. I've tried redownloading the app, clearing the cache, re signing in, downloading the playlists...
Hi, When I download tracks for offline listening Spotify deletes random songs and whole playlists sometimes, meaning it's unavailable for offline listening. I've tried redownloading the app, clear...
Casual Listener
571 Views
2 replies
1 likes
The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a WileyFox Swift. Any ideas why?
The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a Wile...
Community Legend
332 Views
1 replies
0 likes
Mobile phone: Samsung Galaxy A3 (2016)Android: 6.0.1Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect2. Use volume buttons on mobile phone for volume control: it's possible to increase and decr...
Mobile phone: Samsung Galaxy A3 (2016) Android: 6.0.1 Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect 2. Use volume buttons on m...
Community Legend
1735 Views
3 replies
0 likes
Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.
Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.
Community Legend
445 Views
3 replies
0 likes
Hey guys,While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause.) I tried to play some music but it still recognised...
Hey guys, While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause...
Casual Listener
314 Views
2 replies
0 likes
I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1).If tap on the bar on the bottom of the app, the one that show what is currently playing Spotify crashes immiediately and exists. From t...
I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1). If tap on the bar on the bottom of the app, the one that show what is currently pl...
714 Views
0 replies
0 likes
I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started.- the Home screen widget does not work anymore.- the Lock screen widget no longer appears ...
I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started. - the Home screen widget does not w...
Casual Listener
1257 Views
2 replies
0 likes
Hey,recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I even tried do delete other playlists because I thought ...
Hey, recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I ev...
Casual Listener
828 Views
3 replies
0 likes
OláFiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?
Olá Fiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?
Not applicable
346 Views
1 replies
0 likes
Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (and the list of playlists) and when I choose one, the album/playlist v...
Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (a...
Not applicable
391 Views
1 replies
0 likes
Im premium since several months ago.With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen.Now im thinking leave Spotify cause of this mistake.¿Can i get any help about how to get those contr...
Im premium since several months ago. With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen. Now im thinking leave Spotify cause of this m...
Community Legend
365 Views
1 replies
0 likes
Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.
Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.
Community Legend
462 Views
1 replies
0 likes
Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no spotify interface. So I have to unlock my phone and open the app to pause/...
Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no sp...
Community Legend
961 Views
1 replies
0 likes
Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the headphones can control Spotify, pause/skip etc, but a...
Since getting a new Samsung S7 and presumably upgrading to the latest version of Spotify I'm noticing a problem whereby I can connect to my Bose Soundlink headphones and the button controls on the he...
Newbie
2372 Views
2 replies
1 likes
Hi. When I connect a Bluetooth Audio device to my phone, Spotify just starts playing (sometimes!!). I don't use Spotify as my primary music app so I've uninstalled it for the time being; but it would start playing as I started the car (Bluetooth ster...
Hi. When I connect a Bluetooth Audio device to my phone, Spotify just starts playing (sometimes!!). I don't use Spotify as my primary music app so I've uninstalled it for the time being; but it would...
Music Fan
493 Views
4 replies
0 likes
Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. Sigo sin tener el icono. ¿Alguien me ayuda?
Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. S...
248 Views
0 replies
0 likes
I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please?Obs: There's an image as attachment.
I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please? Obs: Th...
Community Legend
17310 Views
4 replies
0 likes
Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
Not applicable
538 Views
3 replies
1 likes
I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?
I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?
Community Legend
5874 Views
3 replies
1 likes
Hi All,I am facing problem to install spotify in my device, and I need your help. In order to install the app it gives the following information:"This app is incompatible with your device"I am using: Huawei P7-L10 (androind 5.1.1)My google wallet is ...
Hi All, I am facing problem to install spotify in my device, and I need your help. In order to install the app it gives the following information: "This app is incompatible with your device" I...
Not applicable
776 Views
1 replies
0 likes
