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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388417 Views

545 replies

34 likes

Account
Free
  • 388417 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8061 Views

0 replies

7 likes

  • 8061 Views
  • 0 replies
  • 7 likes

Problemas com conta partilhada

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musicas quando ele esta online

Newbie

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musica...

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

I cant download using mobile data please help

When im using wifi it start to downloadBut i cant download using mobile data.But the setting for cellular is on

Newbie

When im using wifi it start to download But i cant download using mobile data.But the setting for cellular is on

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

E-mail My year in music 2016 didn't receive

I didn't receive an email whit the highlights. How could I get it?

Newbie

I didn't receive an email whit the highlights. How could I get it?

Jacob

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Ajuda

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

Newbie

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

294 Views

0 replies

0 likes

  • 294 Views
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Downloaded Songs Is Being Deleted Every Month

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and again.

Newbie

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and a...

Joe

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Need to identify an app icon

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

Newbie

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
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Samsung S7 Edge - Cannot go to settings page on app

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out. I've tried uninstalling and reinstalling. No go. Any idea what's causing the crash?

Newbie

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out.    I've tried uninstalling and rein...

Joe

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Move to SD Card

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help!

Casual Listener

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help! 😧

Joe

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Delete cached and saved data - to move to external storage

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, before logging back in click on phone menu, select SD...

Casual Listener

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, be...

Joe

Community Legend

3427 Views

4 replies

0 likes

  • 3427 Views
  • 4 replies
  • 0 likes

Home screen widget issues

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify.The widget works fine when playing music etc. until I close Spotify from the square button next to the home button. When I do this, the al...

Newbie

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify. The widget works fine when playing music etc. until I close Spotify from the square...

k2u

Regular

3959 Views

2 replies

2 likes

Sony
Widget
Xperia
  • 3959 Views
  • 2 replies
  • 2 likes

Superuser Contribution Problem with the menu

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they quickly brought it back and deleted the old one apolog...

Casual Listener

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they qui...

BrunoCL97

Casual Listener

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Se me eliminan las playlist

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo como consecuencia la eliminación automática de tod...

Newbie

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Problema de seguridad

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Visitor

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Joe

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Cuenta en varios dispositivos

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

Newbie

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
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I cant play the some songs offline

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

Newbie

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
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Twitter.

Twitter neden yok?

Newbie

Twitter neden yok?

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
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scrollbar doesn't scroll to bottom

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

Music Fan

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

359 Views

0 replies

0 likes

Android
  • 359 Views
  • 0 replies
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Save Option Missing

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?

Casual Listener

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong? 

Joe

Community Legend

3798 Views

4 replies

0 likes

  • 3798 Views
  • 4 replies
  • 0 likes

I keep turning it off shuffle mode but it still shuffes D:

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

Casual Listener

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

prabodhs

Regular

942 Views

2 replies

0 likes

  • 942 Views
  • 2 replies
  • 0 likes