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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397818 Views

547 replies

35 likes

Account
Free
  • 397818 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8522 Views

0 replies

7 likes

  • 8522 Views
  • 0 replies
  • 7 likes

E-mail My year in music 2016 didn't receive

I didn't receive an email whit the highlights. How could I get it?

Newbie

I didn't receive an email whit the highlights. How could I get it?

Jacob

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
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Ajuda

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

Newbie

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

303 Views

0 replies

0 likes

  • 303 Views
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Downloaded Songs Is Being Deleted Every Month

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and again.

Newbie

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and a...

Joe

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Need to identify an app icon

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

Newbie

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
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Samsung S7 Edge - Cannot go to settings page on app

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out. I've tried uninstalling and reinstalling. No go. Any idea what's causing the crash?

Newbie

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out.    I've tried uninstalling and rein...

Joe

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Move to SD Card

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help!

Casual Listener

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help! 😧

Joe

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Solved!! Delete cached and saved data - to move to external storage

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, before logging back in click on phone menu, select SD...

Casual Listener

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, be...

Joe

Community Legend

3455 Views

4 replies

0 likes

  • 3455 Views
  • 4 replies
  • 0 likes

Home screen widget issues

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify.The widget works fine when playing music etc. until I close Spotify from the square button next to the home button. When I do this, the al...

Newbie

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify. The widget works fine when playing music etc. until I close Spotify from the square...

k2u

Regular

3994 Views

2 replies

2 likes

Sony
Widget
Xperia
  • 3994 Views
  • 2 replies
  • 2 likes

Superuser Contribution Problem with the menu

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they quickly brought it back and deleted the old one apolog...

Casual Listener

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they qui...

BrunoCL97

Casual Listener

515 Views

2 replies

0 likes

  • 515 Views
  • 2 replies
  • 0 likes

Se me eliminan las playlist

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo como consecuencia la eliminación automática de tod...

Newbie

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Problema de seguridad

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Visitor

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Joe

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Cuenta en varios dispositivos

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

Newbie

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
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I cant play the some songs offline

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

Newbie

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

Twitter.

Twitter neden yok?

Newbie

Twitter neden yok?

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
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scrollbar doesn't scroll to bottom

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

Music Fan

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

368 Views

0 replies

0 likes

Android
  • 368 Views
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Save Option Missing

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?

Casual Listener

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong? 

Joe

Community Legend

3826 Views

4 replies

0 likes

  • 3826 Views
  • 4 replies
  • 0 likes

I keep turning it off shuffle mode but it still shuffes D:

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

Casual Listener

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

prabodhs

Regular

954 Views

2 replies

0 likes

  • 954 Views
  • 2 replies
  • 0 likes

Playlist can't open

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

Newbie

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

the option to import musics from my cellphone just vanish when I change my account

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" option anymore, but it is still available in my old ac...

Regular

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" opt...

Joe

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

App not working correctly

I have trobles with Spotify app.See the video for problems.I do not have problem with connection.WiFi is working ok.

Casual Listener

I have trobles with Spotify app. See the video for problems. I do not have problem with connection. WiFi is working ok.

Valsoray

Casual Listener

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes