Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375417 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian
when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian
367 Views
0 replies
0 likes
I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover quality is very sporadic. The problem is I can't seem ...
I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover qua...
492 Views
0 replies
0 likes
The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to music is not user friendly at all. And I cannot play the ...
The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to m...
Community Legend
858 Views
1 replies
0 likes
hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and all my music is gone! i tried to recover from a deskt...
hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and al...
Community Legend
1074 Views
7 replies
0 likes
I am a premium user, but all my songs are deleted when my phone is switched off.Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE HELP
I am a premium user, but all my songs are deleted when my phone is switched off. Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE ...
Casual Listener
486 Views
2 replies
0 likes
Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.
Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.
Casual Listener
739 Views
2 replies
0 likes
I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green arrow on their left. Help please!
I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green ar...
276 Views
0 replies
0 likes
I cant manually sort tracks in my playlist. This is the #1 reason I went premium and since it doesnt work I think I will cancel. I cant click on any headers, there are no green arrows, when I attempt to drag on my desktop I get a circle with a line t...
I cant manually sort tracks in my playlist. This is the #1 reason I went premium and since it doesnt work I think I will cancel. I cant click on any headers, there are no green arrows, when I at...
288 Views
0 replies
0 likes
I am connected to internet but i can't listen to any song and when i connect my account to my mom phone i can.I downloaded spotify one week ago, my free week trial ended yesterday and i can't listen to song with wifi now.
I am connected to internet but i can't listen to any song and when i connect my account to my mom phone i can. I downloaded spotify one week ago, my free week trial ended yesterday and i can't liste...
Community Legend
408 Views
1 replies
0 likes
Okay I know I'm not crazy and there has to be someone that remembers this.now before I begin I have read that the spotify equalizer accesses the system equalizer and I may have only experienced this because I used to love rooting and using kitchen ro...
Okay I know I'm not crazy and there has to be someone that remembers this. now before I begin I have read that the spotify equalizer accesses the system equalizer and I may have only experienced thi...
765 Views
0 replies
0 likes
Spotify has wiped my offline arrows clean four times now, I just spent three hours downloading all of my songs again, now the arrows are grayed out and won't play , some songs will play even thiugh grayed out. I've about run out of patience with this...
Spotify has wiped my offline arrows clean four times now, I just spent three hours downloading all of my songs again, now the arrows are grayed out and won't play , some songs will play even thiugh g...
Gig Goer
5700 Views
5 replies
0 likes
I have a Moto x play with Android 6. I have my storage settings to save downloaded songs to my external SD card but it seems to be taking up space on the internal hard drive as well as the SD card. About 9 gigs on each. Wut up?
I have a Moto x play with Android 6. I have my storage settings to save downloaded songs to my external SD card but it seems to be taking up space on the internal hard drive as well as the SD card. A...
Community Legend
330 Views
1 replies
0 likes
Hi,I have a Sony Android TV (KD-43X8305C) and I was happily surprised when I noticed there had come an Android TV version of the Spotify app available in Google Play. I can see the app in Google Play, I can browse it's details, it is shown on the TV ...
Hi, I have a Sony Android TV (KD-43X8305C) and I was happily surprised when I noticed there had come an Android TV version of the Spotify app available in Google Play. I can see the app in Google Pl...
631 Views
0 replies
0 likes
As it says in the subject the spotify app keeps erasing all the "offlined" (downloaded) tracks, after the whole playlist (ca. 400 tracks) is downloaded. This problem is happening on version 6.5.0.1816I'm running it on the Nexus 5 android 6.0.1 withou...
As it says in the subject the spotify app keeps erasing all the "offlined" (downloaded) tracks, after the whole playlist (ca. 400 tracks) is downloaded. This problem is happening on version 6.5.0.181...
Newbie
1012 Views
2 replies
0 likes
286 Views
0 replies
0 likes
No se como configurar spotify para que en el momento de una llamada la nusica se pause:c
No se como configurar spotify para que en el momento de una llamada la nusica se pause :c
315 Views
0 replies
0 likes
A minha conta do Spotify estava relacionada a pagina do facebook empresarial. Porem, cancelei a conta e como é empresarial nao é possivel restaurar a conta. Quando tento entrar pelo email cadastrado, diz que nao e possivel entrar poos logava com a pa...
A minha conta do Spotify estava relacionada a pagina do facebook empresarial. Porem, cancelei a conta e como é empresarial nao é possivel restaurar a conta. Quando tento entrar pelo email cadastrado,...
337 Views
0 replies
0 likes
Offline playlists no longer downloaded to device (happens on iPhone @ iPad) if I exit application
Offline playlists no longer downloaded to device (happens on iPhone @ iPad) if I exit application
272 Views
0 replies
0 likes
If spotify is not used in a while, the widget control are not working
If spotify is not used in a while, the widget control are not working
356 Views
0 replies
0 likes
Hey Guys, i do have quit a big problem. Ive added Spotiy Premium to my account, but I dont have a library, and i dont know why. And try to listen to my favourites cause my library isnt working, is not comparetable.. Please advise. Best regards, Danie...
Hey Guys, i do have quit a big problem. Ive added Spotiy Premium to my account, but I dont have a library, and i dont know why. And try to listen to my favourites cause my library isnt worki...
236 Views
0 replies
0 likes
