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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1025 Views
  • 0 replies
  • 4 likes

does family premium allow fast forward, rewind, tap?

Hi,I plan to use spotify family premium. So registered today and checked out free spotify on android 1st. Here I cannot fast-forward or rewind a song. Also I cannot tap on (to jump directly e.g. into the middle of the song).If this is also valid for ...

  • Regular
  • Hi, I plan to use spotify family premium. So registered today and checked out free spotify on android 1st. Here I cannot fast-forward or rewind a song. Also I cannot tap on (to jump directly e.g. in...
  • guest7777
  • Regular
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

[Android][Other] I CAN'T FAST FORWARD!!! HELP!!

I can't fast forward or backward in the track!! What the **bleep**?!?! WHAT THE FUUUCK?!?! HALP HEEELP!!! This is in the latest update for android. PLEASE FIX THIS!!!

  • Casual Listener
  • I can't fast forward or backward in the track!! What the **bleep**?!?! WHAT THE FUUUCK?!?! HALP HEEELP!!! 😭 This is in the latest update for android. PLEASE FIX THIS!!!
  • 331 Views
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  • Android
    Other
  • 331 Views
  • 0 replies
  • 0 likes

Sd Karte entnehmen

Hallo liebe Spotify-Community,Und zwar hab ich folgendes Problem. Den Speicherort hab ich auf die SD-karte eingestellt, wo ich auch playlisten heruntergeladen habe. Aber sobald ich die Sd Karte aus meinem Handy rausschmeiße und später wieder einlege ...

  • Newbie
  • Hallo liebe Spotify-Community, Und zwar hab ich folgendes Problem. Den Speicherort hab ich auf die SD-karte eingestellt, wo ich auch playlisten heruntergeladen habe. Aber sobald ich die Sd Karte a...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Premium

I got Premium account.Using Android smartphone i can listen an album only random...is it true?

  • Casual Listener
  • I got Premium account. Using Android smartphone i can listen an album only random...is it true?
  • Robycop
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Samsung s6 issues

I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up, with another song playing. You try to open the ap...

  • Newbie
  • I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up...
  • Sav83
  • Newbie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Music stops when opening other apps

I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? I'm using a new Marshmallow tablet.

  • Music Fan
  • I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? ...
  • hannibalhaswari
  • Music Fan
  • 620 Views
  • 3 replies
  • 0 likes
  • music stops
  • 620 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Connect and Play Fi Streaming Dropping and Reverting back to Android

Purchased a Play-Fi streaming sound bar.Using Samsung Galaxy S5Can stream spotify connect to soundbar.Continually reverts back to my phone from my living room. Can anyone help?

  • Casual Listener
  • Purchased a Play-Fi streaming sound bar. Using Samsung Galaxy S5 Can stream spotify connect to soundbar. Continually reverts back to my phone from my living room.     Can anyone help?
  • maddieprivate
  • Casual Listener
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Podcasts dont work

My Spotify and Android system are all updated when I click on a podcast nothing happens?? Why? I'm in the UK

  • Newbie
  • My Spotify and Android system are all updated when I click on a podcast nothing happens?? Why? I'm in the UK
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Offline playlists deleting once they are downloaded

Hi,I have recently purchased a new Android phone and it keeps logging me out of Spotify Premium and also deleting my offline playlists as soon as they are downloaded. I have tried removing Spotify data and reinstalling the app and this hasn't helped....

  • Newbie
  • Hi, I have recently purchased a new Android phone and it keeps logging me out of Spotify Premium and also deleting my offline playlists as soon as they are downloaded. I have tried removing Spotify ...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Unable to download music

Hi i decided to get a premium account again to see if i will now be able to download again music but to my dismay im still unable to download. It still prompts that i need to go to settings and "switch on download using cellular data" even though tha...

  • Casual Listener
  • Hi i decided to get a premium account again to see if i will now be able to download again music but to my dismay im still unable to download. It still prompts that i need to go to settings and "swit...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Mobile data being used when playing music downloaded onto Samsung S7

I received a notification from my cellular provider that I had gone over my data limit this month. This was odd because I'm always careful with my data and I always save music to my phone with Spotify and only ever stream when on wifi. Spotify has us...

  • Casual Listener
  • I received a notification from my cellular provider that I had gone over my data limit this month. This was odd because I'm always careful with my data and I always save music to my phone with Spotif...
  • 377 Views
  • 0 replies
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  • 377 Views
  • 0 replies
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Solved!! Solution: No Storage Area Found

UPDATED: 3/20/2016. SEE BOTTOM OF POST. Good Morning my Fellow Music Lovers, I've ran into the Infamous "no storage area found, and after a chat with support, met no resolution... So since I can't let a problem go, I decided to get to the bottom of t...

spotify1.png spotify2.png spotify3.png spotify4.png
  • Regular
  • UPDATED: 3/20/2016. SEE BOTTOM OF POST.   Good Morning my Fellow Music Lovers,    I've ran into the Infamous "no storage area found, and after a chat with support, met no resolutio...
  • ScooterH
  • Casual Listener
  • 46923 Views
  • 44 replies
  • 14 likes
  • 46923 Views
  • 44 replies
  • 14 likes

Spotify Deleting My Playlists

Over the past week I have went onto the Spotify App on my Nexus 6P to realise that the playlists that I have created have been deleted. This has happened 3 times this week and there seems to be 2 day intervals between when it happens. It is very anno...

  • Newbie
  • Over the past week I have went onto the Spotify App on my Nexus 6P to realise that the playlists that I have created have been deleted. This has happened 3 times this week and there seems to be 2 day...
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

Song not available.

I'm connected to WiFi although whenever I try and play a song I get an error message "song not available."Incredibly frustrating.

  • Newbie
  • I'm connected to WiFi although whenever I try and play a song I get an error message "song not available." Incredibly frustrating.
  • 242 Views
  • 0 replies
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  • 242 Views
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Song still shows up

I have a Samsung Galaxy 7 Edge. After I log out the last played song still shows up on my screen in "sleep mode " I have to restart my phone exchange to get it to go away. Any solutions?

  • Newbie
  • I have a Samsung Galaxy 7 Edge. After I log out the last played song still shows up on my screen in "sleep mode " I have to restart my phone exchange to get it to go away. Any solutions?
  • 265 Views
  • 0 replies
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  • 265 Views
  • 0 replies
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Spotify app verschiebbar machen

Warum lässt sich die App von spotify nicht auf eine sd Karte verschieben. Interner Speicher ist immer rar und spotify verbraucht enorm viel Speicherplatz. Jetzt habe ich mein Tablett extra um 128 GB erweitert Und kann spotify immer noch nicht nutzen.

  • Casual Listener
  • Warum lässt sich die App von spotify nicht auf eine sd Karte verschieben. Interner Speicher ist immer rar und spotify verbraucht enorm viel Speicherplatz. Jetzt habe ich mein Tablett extra um 128 GB ...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

Not getting notification for new music

I have never gotten any notification for new music from any of the artists I follow, and I have the setting turned on.

  • Newbie
  • I have never gotten any notification for new music from any of the artists I follow, and I have the setting turned on.
  • MartinStoichkov
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Premium

I got Premium account.Using Android smartphone i can listen an album only random...is it true?

  • Casual Listener
  • I got Premium account. Using Android smartphone i can listen an album only random...is it true?
  • OviiiOne
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes