Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle), die einstellungen kann ich verändern. Spotify zei...
Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle)...
Spotify Star
352 Views
1 replies
0 likes
Yo party people,I've had some sporadic issues with offline playback recently. As my data is mad limited and I usually use Spotify for long bike rides, this has been a huge hassle.It's happened with The Orb's "God's Own Mirrorball" and Bill Evans' "Dr...
Yo party people, I've had some sporadic issues with offline playback recently. As my data is mad limited and I usually use Spotify for long bike rides, this has been a huge hassle. It's happene...
561 Views
0 replies
0 likes
I just changed my password, went for premium version from my laptop and keep trying to log in on my smart phone but it fails again and again. Any ideas what is going on?
I just changed my password, went for premium version from my laptop and keep trying to log in on my smart phone but it fails again and again. Any ideas what is going on?
Community Legend
254 Views
1 replies
0 likes
Greeting,It would be much easier to leave feedback if there were a button next to the GIANT SHUFFLEbutton. The logout menu choice could aslo be a lot easier to find. Speaking of shuffle. It looks like the requests to alter the interface by adjusting ...
Greeting, It would be much easier to leave feedback if there were a button next to the GIANT SHUFFLE button. The logout menu choice could aslo be a lot easier to find. Speaking of...
219 Views
0 replies
0 likes
Spotify keeps deleting the downloaded playlists from my phone. Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone! I logged into Spotify and cleared/deleted all my connected devices but it didn't solve the ...
Spotify keeps deleting the downloaded playlists from my phone. Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone! I logged into Spotify and...
Regular
610 Views
3 replies
1 likes
Hi, I'm using spotify for Android 5.1.1 and when i use Google Chrome spotify often stops streaming because an ad with sound appears. How can I continue to listen to my music without these stops? Thank you very much.
Hi, I'm using spotify for Android 5.1.1 and when i use Google Chrome spotify often stops streaming because an ad with sound appears. How can I continue to listen to my music without these stops? Than...
Roadie
1063 Views
2 replies
0 likes
Tengo un Iphone 5 y me es imposible escuchar música que he añadido desde mi portátil (Windows). No consigo ni escucharla ni sincronizarla ni descargarla (siempre me aparece "Esperando para descargar"), solo puedo escuchar y descargar aquellas que ya ...
Tengo un Iphone 5 y me es imposible escuchar música que he añadido desde mi portátil (Windows). No consigo ni escucharla ni sincronizarla ni descargarla (siempre me aparece "Esperando para desca...
Not applicable
1856 Views
1 replies
0 likes
Beste mede gebruikers, misschien kan iemand mij helpen?Ik download en sla de muziek op mijn samsung S7 en doe dit in de hoogste kwaliteit.Helaas hapert de muziek redelijk vaak. Ik zit nog geen 5 mtr. van de philips AEA2700 af en heb een goede wifi en...
Beste mede gebruikers, misschien kan iemand mij helpen? Ik download en sla de muziek op mijn samsung S7 en doe dit in de hoogste kwaliteit. Helaas hapert de muziek redelijk vaak. Ik zit nog geen 5 ...
485 Views
0 replies
0 likes
When i click on the spotify icon the app starts into black screen. After a few seconds the app crashes i guess and i am back on the home screen of my phone. So I cant open and use the app. I already restared the phone and reinstalled the app still no...
When i click on the spotify icon the app starts into black screen. After a few seconds the app crashes i guess and i am back on the home screen of my phone. So I cant open and use the app. I already ...
Casual Listener
1559 Views
3 replies
0 likes
Hello,I have Spotify Premium and saw 4 daily Mix options for me to choose a few weeks ago; now only one daily Mix is available and it has been the same song list the entire time. Does it need a refresh of some sort? It's a great feature and I want to...
Hello, I have Spotify Premium and saw 4 daily Mix options for me to choose a few weeks ago; now only one daily Mix is available and it has been the same song list the entire time. Does it need a ref...
Casual Listener
2655 Views
2 replies
0 likes
Other than the redesign, the new menu sucks.1. I'll have to always scroll down to make the other options appear on screen.2. "Add to up next" hardly works3. Sometimes, "Add to a playlist" too
Other than the redesign, the new menu sucks. 1. I'll have to always scroll down to make the other options appear on screen. 2. "Add to up next" hardly works 3. Sometimes, "Add to a playlist" too
349 Views
0 replies
1 likes
When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, i cant 'control' the app without open spotify. Got ...
When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, ...
Not applicable
294 Views
1 replies
0 likes
The playlists and albums I downloaded keep deleting themselves so that I have to use mobile data to listen to them on the go. This is really annoying since I am paying for this to hear music offline, not to use all my mobile data in just one week for...
The playlists and albums I downloaded keep deleting themselves so that I have to use mobile data to listen to them on the go. This is really annoying since I am paying for this to hear music offline,...
Newbie
434 Views
1 replies
0 likes
This has happened twice. The spotify app has forgotten where the data was on the phone, or something along those lines, and chosen to use my data to stream the songs rather than working off of the predownloaded songs. when I check the app storage usa...
This has happened twice. The spotify app has forgotten where the data was on the phone, or something along those lines, and chosen to use my data to stream the songs rather than working off of the pr...
Not applicable
552 Views
3 replies
0 likes
If i change my SD memory card to buy a bigger one, for ej. Changing my 8gb memory for a 32gb one. How can I keep my songs downloaded? Or do I have to re-download them?
If i change my SD memory card to buy a bigger one, for ej. Changing my 8gb memory for a 32gb one. How can I keep my songs downloaded? Or do I have to re-download them?
Community Legend
958 Views
1 replies
0 likes
Dear users.I'm having very slow speed for downloading offline music.I wish to know why I'm getting this issue.Is the same speed on every wifi network I'm connected.I have a Samsung s7.Regards.
Dear users. I'm having very slow speed for downloading offline music. I wish to know why I'm getting this issue. Is the same speed on every wifi network I'm connected. I have a Samsung s7...
415 Views
0 replies
0 likes
So for some reason spotify undownloaded all of my music and decided to redownload it while I was riding around town on my bike. 2.5 gigabytes of mobile data went the way of the dodo in the space of an hour. I was able to get another gigabyte and I us...
So for some reason spotify undownloaded all of my music and decided to redownload it while I was riding around town on my bike. 2.5 gigabytes of mobile data went the way of the dodo in the space of a...
Community Legend
358 Views
1 replies
1 likes
I've noticed what seems to be a bug. I chose to store all music in SD card so I could have more free intern memory.But Spotify has an issue: when you look at it in the app list, its intern memory usage considers the songs that are not even there. As ...
I've noticed what seems to be a bug. I chose to store all music in SD card so I could have more free intern memory. But Spotify has an issue: when you look at it in the app list, its intern memory u...
Community Legend
586 Views
1 replies
0 likes
When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though).I have my settings as customized as the mobile app will allow me, so how do I receive relevant tour dates f...
When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though). I have my settings as customized as the mobile app wil...
Gig Goer
256 Views
1 replies
0 likes
After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version.I am able to find the Daily Mix using the search function, which is something but not as it should be. Al...
After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version. I am able to find the Daily Mix using the search f...
Casual Listener
579 Views
1 replies
0 likes
