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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111340 Views

26 replies

3 likes

  • 111340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223942 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223942 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581209 Views

79 replies

3 likes

  • 581209 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478481 Views

577 replies

40 likes

Account
Free
  • 478481 Views
  • 577 replies
  • 40 likes

My library not showing up. All my songs are gone

I recently upgraded to premium. On my laptop there is a songs tab and everything is still there but on my android where it should say "My Library" it says "Me". There is no songs tab. i have tried logging in and out, clearing cache, uninstalling and ...

Newbie

I recently upgraded to premium. On my laptop there is a songs tab and everything is still there but on my android where it should say "My Library" it says "Me". There is no songs tab. i have tried lo...

Joe

Community Legend

1242 Views

1 replies

2 likes

  • 1242 Views
  • 1 replies
  • 2 likes

[Android] Music keeps being paused

Every time I open a game or if I switch from any app to a game, Spotify stops playing music. Could you fix it or add an option to let us choose to don't pause music when opening games and other players? Poweramp Player has this option (called Permane...

Casual Listener

Every time I open a game or if I switch from any app to a game, Spotify stops playing music. Could you fix it or add an option to let us choose to don't pause music when opening games and other playe...

Zyph7007

Newbie

774 Views

3 replies

0 likes

  • 774 Views
  • 3 replies
  • 0 likes

Solved!! Ongoing issue with missing storage option

For last few months I am facing storage setting missing issue.This setting sometimes appears but most of the time is not available. And I cannot listen to music offline. It is very unfortunate that I have to download 10 GB of songs every few weeks.Pl...

Newbie

For last few months I am facing storage setting missing issue. This setting sometimes appears but most of the time is not available. And I cannot listen to music offline. It is very unfortunate that...

Owenbird2012_21

Casual Listener

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Can I delate playlists?

By mistake, my brother had downloaded a huge playlist that, actually, I won't use. So, I am worried about the space in my memory that this playlist is using. I want to delate it. Can I do something like that? Heeeelp

Newbie

By mistake, my brother had downloaded a huge playlist that, actually, I won't use. So, I am worried about the space in my memory that this playlist is using. I want to delate it. Can I do something l...

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Songs dissapeared from "my songs" after update

I've saved an immense amount of music and noticed today (12/31/16) that a good chunk of my music dissapeared after this update. Can anyone help me out? I regret updating this service that I do pay for. I have been a fan for years, but come on.

Newbie

I've saved an immense amount of music and noticed today (12/31/16) that a good chunk of my music dissapeared after this update. Can anyone help me out? I regret updating this service that I do pay fo...

Joe

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Subida de la totalidad de archivos locales.

Hola He estado intentando subir algunos archivos locales a Spotify y a pesar de que en la opción Editar -> Preferencias elijo la carpeta que quiero subir, no se suben todos los archivos que están dentro de esa carpeta. Pensé que era el formato y revi...

Newbie

Hola 🙂 He estado intentando subir algunos archivos locales a Spotify y a pesar de que en la opción Editar -> Preferencias elijo la carpeta que quiero subir, no se suben todos los archivos que est...

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S4 Lock Screen Widget Not Working

Hi, Is there any fix or anything, Not even getting the widget on my lock screen like on my old S2... It's quite annoying to have to unlock my phone and go in to the app just to change a track. Any ideas or updates?? Nick

Newbie

Hi,   Is there any fix or anything, Not even getting the widget on my lock screen like on my old S2...   It's quite annoying to have to unlock my phone and go in to the app just to ...

Youngricardo13

Casual Listener

3357 Views

2 replies

0 likes

  • 3357 Views
  • 2 replies
  • 0 likes

Lockscreen controls don't work on Android 5.0

Ever since I upgraded to 5.0 lollipop I can't change songs from the lockscreen. The only alternative is turning on the notifications during lockscreen option. The problem is that this shows all my notications and the controls are considerably smaller...

Casual Listener

Ever since I upgraded to 5.0 lollipop I can't change songs from the lockscreen. The only alternative is turning on the notifications during lockscreen option. The problem is that this shows all my ...

Youngricardo13

Casual Listener

23716 Views

18 replies

9 likes

  • 23716 Views
  • 18 replies
  • 9 likes

Save music in an sd card in android

I don't have storage left in my android device,it would be nice to save my music in my sd card

Newbie

I don't have storage left in my android device,it would be nice to save my music in my sd card

Joe

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Can I play songs that I downloaded from other websites? Youtube? Datpiff?

I'm new to spotify so I'm still trying to figure things out. A significant portion of my music on itunes was from youtube, datpiff, or other websites because some of the music I listen to is from artists that aren't on spotify yet, like my boyfriend'...

Casual Listener

I'm new to spotify so I'm still trying to figure things out. A significant portion of my music on itunes was from youtube, datpiff, or other websites because some of the music I listen to is from art...

Joe

Community Legend

931 Views

1 replies

0 likes

  • 931 Views
  • 1 replies
  • 0 likes

Audio Quality

Hallo,I have buy Samsung Level on Pro headphones and I have a Galaxy S6 Edge.The headphones have UHQ Audio and the smartphone have UHQ Audio Upscaling.Spotify(Premium) supports UHQ Audio?

Casual Listener

Hallo, I have buy Samsung Level on Pro headphones and I have a Galaxy S6 Edge. The headphones have UHQ Audio and the smartphone have UHQ Audio Upscaling. Spotify(Premium) supports UHQ Audio?

scm-it

Casual Listener

2790 Views

2 replies

0 likes

  • 2790 Views
  • 2 replies
  • 0 likes

Solved!! This song is not on my Spotify!

Hey guys,The song "see you again - wiz Khalifa" is nott on my Spotify anywhere i cant find it.

Newbie

Hey guys, The song "see you again - wiz Khalifa" is nott on my Spotify anywhere i cant find it.

Joe

Community Legend

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Spotify cannot even withstand running in background

I had lot of issues with Spotify on my previous phone - but it was old.Now I recently bought a brand new, top tier smartphone (Sony Xperia XZ), and yet I face the same issues. When I start the process Spotify, all is fine, I start my playlist then I ...

Regular

I had lot of issues with Spotify on my previous phone - but it was old. Now I recently bought a brand new, top tier smartphone (Sony Xperia XZ), and yet I face the same issues.   When I start...

584 Views

0 replies

0 likes

  • 584 Views
  • 0 replies
  • 0 likes

"Sync over Cellular" not working. Please help?

Hi all, When I turn on my "Sync over cellular" option, no downloading occurs, and when I return to an album to try to download, it says "Turn on sync over cellular to download" (even though it's already on??). I have no access to wifi so must rely on...

Newbie

  Hi all,    When I turn on my "Sync over cellular" option, no downloading occurs, and when I return to an album to try to download, it says "Turn on sync over cellular to down...

GemMuzz

Casual Listener

1353 Views

1 replies

1 likes

  • 1353 Views
  • 1 replies
  • 1 likes

ANDROID DOES NOT CHANGE LANGUAGE

Good afternoon, My spotify does not change the language for portuges brazil, but it is only in my android smartphone that does not change, in other devices or web is normal in portuguese.What can it be?Thank you so much.

Casual Listener

Good afternoon, My spotify does not change the language for portuges brazil, but it is only in my android smartphone that does not change, in other devices or web is normal in portuguese. What can i...

Joe

Community Legend

7998 Views

5 replies

0 likes

  • 7998 Views
  • 5 replies
  • 0 likes

Can't play songs in a particular playlists

I've been searching for local songs from my country (Philippines) and I found plenty in Spotify, though it's quite annoying that some of them are not playable. WindowsAndroidAndroidI've tried both the Windows app and the Android app but none can play...

Casual Listener

I've been searching for local songs from my country (Philippines) and I found plenty in Spotify, though it's quite annoying that some of them are not playable.  Windows Android Android I've ...

IanKyles

Casual Listener

783 Views

2 replies

0 likes

  • 783 Views
  • 2 replies
  • 0 likes

[Android] Songs cutting out early and no button to watch video ad

Hi all,I'm running Spotify on a Sony Xperia Z3 Compact with Android Lollipop.For some reason, everytime an ad plays it comes on early, stopping my song early and sometimes halfway through.I also have an issue where with the "watch now for 30 minutes ...

Newbie

Hi all, I'm running Spotify on a Sony Xperia Z3 Compact with Android Lollipop. For some reason, everytime an ad plays it comes on early, stopping my song early and sometimes halfway through. ...

Deisou

Newbie

1298 Views

1 replies

0 likes

adverts
cutting
songs
  • 1298 Views
  • 1 replies
  • 0 likes

SD Card Option Returns, what about OTG USB Flashdrives

The way manufacturers are going is to forget about SD cards and exapandable memory. Apple have always done it, Motorola Nexus / Google did away with it, and I think it was written into the contract for Hewuei (SP) Nexus 6P to name but a few. After th...

Newbie

The way manufacturers are going is to forget about SD cards and exapandable memory.  Apple have always done it, Motorola Nexus / Google did away with it, and I think it was written into the cont...

stevenascott

Music Fan

824 Views

1 replies

1 likes

  • 824 Views
  • 1 replies
  • 1 likes

No puedo utilizar mi cuenta

Que tal amigos, el problema mío fue que antes tenía 3 dispositivos conectados en mi cuenta, el caso fue que cambie de celular y lo reinicie y ya cuando puse todo al nuevo entre a mi cuenta y no me permite descargar mis canciones porque marca que ya p...

Casual Listener

Que tal amigos, el problema mío fue que antes tenía 3 dispositivos conectados en mi cuenta, el caso fue que cambie de celular y lo reinicie y ya cuando puse todo al nuevo entre a mi cuenta y no me pe...

FranciscoJFA

Casual Listener

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

Automatic Playlist after audio books

Hey...I have a problem when I hear an audio book on my phone and on all my other hardware via Spotify ist follows automatically a playlist depending in that audio book. I will hear it to put me to sleep...And the bad music wakes mehr up. Could you pl...

Newbie

Hey... I have a problem when I hear an audio book on my phone and on all my other hardware via Spotify ist follows automatically a playlist depending in that audio book. I will hear it to put me to ...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes