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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851892 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851892 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17623 Views
  • 3 replies
  • 0 likes
  • 17623 Views
  • 3 replies
  • 0 likes

Lockscreen with album background, but no widget

A few days ago I noticed that if I'm not on the main "Now Playing screen" (I don't know what do you call it) when I lock my phone, when unlocking it, there's no widget on the lockscreen. It used to always be there, regardless of where I was when I lo...

  • Regular
  • A few days ago I noticed that if I'm not on the main "Now Playing screen" (I don't know what do you call it) when I lock my phone, when unlocking it, there's no widget on the lockscreen. It used to a...
  • navaira
  • Roadie
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Problems with downloaded songs

I have a Premium account and I downloaded a lot of songs. Today I have restarted my mobile phone and then the songs that I had downloaded, now they aren't and I can't listen to them offline. Why has it happened?

  • Newbie
  • I have a Premium account and I downloaded a lot of songs. Today I have restarted my mobile phone and then the songs that I had downloaded, now they aren't and I can't listen to them offline. Why has ...
  • king3
  • Music Fan
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

No storage space

If I have closed spotify and want to open it again (lateron or immediately) I see a black screen and get a notification (that I can't click on) saying Spotify doesn't have storage space. How ever, it's supposed to use my SD card which has 13,2 GB of ...

  • Newbie
  • If I have closed spotify and want to open it again (lateron or immediately) I see a black screen and get a notification (that I can't click on) saying Spotify doesn't have storage space. How ever, it...
  • 95 Views
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  • 95 Views
  • 0 replies
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Solved!!Superuser Contribution Andoid update

Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.

  • Casual Listener
  • Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.
  • Agent10893
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! Premium account but can't play songs offline

Hi, I'm having a problem with spotify in my Galaxy S4 Mini... I downloaded the app and signed for premium, picked my favorite songs, and toggled to "Available offline", but can't play the songs without a internet connection... The songs are already d...

  • Casual Listener
  • Hi, I'm having a problem with spotify in my Galaxy S4 Mini...   I downloaded the app and signed for premium, picked my favorite songs, and toggled to "Available offline", but can't play the ...
  • nursyafinazk
  • Newbie
  • 52329 Views
  • 8 replies
  • 0 likes
  • 52329 Views
  • 8 replies
  • 0 likes

Cannot get Spotify playlists to load

For the last few weeks and with rare exceptions, I have received a scroll when I have tried to sign on to Spotify. Can get to main menu but it will scroll forever again when I hit songs, playlists, settings, etc. Occassionally I can at least see the ...

  • Newbie
  • For the last few weeks and with rare exceptions, I have received a scroll when I have tried to sign on to Spotify. Can get to main menu but it will scroll forever again when I hit songs, playlists, s...
  • legacyofjustin
  • Casual Listener
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Out of order

I've had Spotify for several years over several devices. I just put it on a new Samsung Galaxy 7 and my starred Playlist, everything is out of order. How do I fix that? It's only on my phone too, on my computer and tablet it's still in the original o...

  • Casual Listener
  • I've had Spotify for several years over several devices. I just put it on a new Samsung Galaxy 7 and my starred Playlist, everything is out of order. How do I fix that? It's only on my phone too, on ...
  • _tiffany_k
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

A ton of problems recently.

For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5. First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. Numerous times. As of last night, I downloaded all 761 songs ...

  • Newbie
  • For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5.  First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. N...
  • Joe
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Music stops after every song

So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and out also has no effect

  • Newbie
  • So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and...
  • Joe
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! No SD Card transfer option

Guys,I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card.My cellphone is: Motorola 3rd GenAndroid version: 6.0Spotify version: 5.8.0.1029 ...

  • Newbie
  • Guys, I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card. My cellphone is: Motorol...
  • dark_turban
  • Newbie
  • 771 Views
  • 2 replies
  • 0 likes
  • Sd
    storage
  • 771 Views
  • 2 replies
  • 0 likes

Sincronización

Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas pero te conectas desde el computador o otro disposi...

  • Newbie
  • Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Spotify scrolls to the top of the playlist

This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top without me doing anything. I'm running Android 5.1.1 and...

  • Casual Listener
  • This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top witho...
  • Craigmac99
  • Newbie
  • 6921 Views
  • 23 replies
  • 5 likes
  • 6921 Views
  • 23 replies
  • 5 likes

Offline Status Removed and Default Storage Changed AGAIN and AGAIN

This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, each time this occurs, my default storage location is cha...

  • Regular
  • This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me.  Furthermore, ...
  • LouThomas
  • Regular
  • 1045 Views
  • 7 replies
  • 3 likes
  • storage sd card offline bug
  • 1045 Views
  • 7 replies
  • 3 likes

Cannot download Spotify Music App from Play Store

Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows Phone but I could not find it in Google Play Store on my Android Devices. I searched...

  • Casual Listener
  • Hi guys,    I have my Google Account that I created long ago in Bangkok.  Now, I moved to Singapore. I subscribed premium account.  I could download the app on my Windows...
  • piyabut
  • Casual Listener
  • 1149 Views
  • 4 replies
  • 0 likes
  • 1149 Views
  • 4 replies
  • 0 likes

Como personalizar a ordem de uma playlist?

Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!

  • Casual Listener
  • Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!
  • 228 Views
  • 0 replies
  • 2 likes
  • 228 Views
  • 0 replies
  • 2 likes

Solved!! Spotify slow startup after local media added

I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...

  • Regular
  • I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months.  I uninstalled spotify loads and re-synched my files but...
  • Geisthiro
  • Regular
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Got error message of having more than 3 devices

I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...

  • Newbie
  • I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...
  • Hubo
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes