Android app redownload tracks switching cell off and tracks stopping

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Android app redownload tracks switching cell off and tracks stopping

kapitikarl
Music Fan

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64bit. I also _for remote access - use an android cellphone. Currently getting a range of problems:

 

1. Some albums seem to repeatedly require downloading especvially if I switch wireless networks - some time 3-4 times a day. 

2. Some tracks stop for no reason at around 1:50 - the cellphone can be on and I can watch it come to a grinding halt around this time

3. Local music stored on my PC, turned into a playlist, appear on my cellphone but I cannot download them even though they are mp3's

4. Occasionally restarts my cell phone for no reason - although this may be more associated with my cell than the software

5. I always have two offline devices appear on my Offline devices on my account page, whenever I link my cellphone to my account

 

The phone I used was a samsung note 4 - this has since been returned to the shop for repair and I am now using a galaxy s3. I get the same problems with each phone.

 

I shall be hopefully following some of the instructions today to reinstall the software on my PC, reinstall the software on my cell and see if that makes any difference. I travel a lot and music helps - so for me, having an app where I have to spend more time maintaining rather than actually using is a good justification for cancelling my subscription. 

 

Any advice, directions to specific forum conversations outlining step by step guides or comments are appreciated in advance.

 

Kind regards, 

 

Kapitikarl

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Re: Android app redownload tracks switching cell off and tracks stopping

kapitikarl
Music Fan

So it looks like it was my SD card - for those having similar problems I suggest you try to check if your sd card has decided to breakdown.

View solution in original post

4 Replies

Re: Android app redownload tracks switching cell off and tracks stopping

DannyFL
Roadie

Try the steps in this thread. Did you reboot your phone/take out the battery after uninstalling (and clearing cached data) and before reinstalling? That solves a lot of problems.

Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. :)

Re: Android app redownload tracks switching cell off and tracks stopping

kapitikarl
Music Fan

I think I found the source of the problem - micro sd card has died. It even stopped my cellphones mic and earphone from working (I kid you not). Currently got my old phone back and doing a complete rebuild of it as a new device. Will see if spotify issues persist afterwards and report back either way.

Re: Android app redownload tracks switching cell off and tracks stopping

DannyFL
Roadie
Glad you got it figured!
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. :)

Solution!

Re: Android app redownload tracks switching cell off and tracks stopping

kapitikarl
Music Fan

So it looks like it was my SD card - for those having similar problems I suggest you try to check if your sd card has decided to breakdown.

View solution in original post

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