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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387430 Views

545 replies

34 likes

Account
Free
  • 387430 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

  • 8041 Views
  • 0 replies
  • 7 likes

Solved!! Spotify downloaded from Amazon requires Amazon Appstore?

Hi everyone, like it says in the title, I downloaded Spotify through the amazon appstore. I recently uninstalled the appstore because I didn't feel comfortable with it always running in the background, and now Spotify throws me the mesage "It looks l...

Casual Listener

Hi everyone,   like it says in the title, I downloaded Spotify through the amazon appstore. I recently uninstalled the appstore because I didn't feel comfortable with it always running in the ...

AndyKay

Casual Listener

3099 Views

2 replies

0 likes

  • 3099 Views
  • 2 replies
  • 0 likes

Premium - Nothing Plays Offline

have been using Spotify premium for quite a while now. I took a break last year for a bit and then restarted my subscription with a free trial offer. I do not know why I have not complained earlier but I have been having problems for at least 2 month...

Regular

have been using Spotify premium for quite a while now. I took a break last year for a bit and then restarted my subscription with a free trial offer. I do not know why I have not complained earlier b...

Daniel

Community Legend

974 Views

3 replies

0 likes

Offline playlists unavailable
Offline songs
  • 974 Views
  • 3 replies
  • 0 likes

Android not fully synced with Windows

Hi, my Android shows I have 772 songs but on Windows its shows I have 769. I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how do I fix it? Thanks very much

Regular

Hi, my Android shows I have 772 songs but on Windows its shows I have 769.   I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how d...

jessy4paws

Regular

1021 Views

9 replies

0 likes

  • 1021 Views
  • 9 replies
  • 0 likes

music stored to sd card

I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.

Newbie

I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.

Daniel

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Help - Maximum playtime for connect

Hello, Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist playing over night then by morning it has stopped. Does any...

Regular

Hello,   Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist...

Daniel

Community Legend

1438 Views

8 replies

0 likes

  • 1438 Views
  • 8 replies
  • 0 likes

Aspera R6 running 4.4.4 (what it came with)

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify is doesnt recognise my SD card or my partners.. ( i...

Casual Listener

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify ...

Daniel

Community Legend

1170 Views

5 replies

0 likes

  • 1170 Views
  • 5 replies
  • 0 likes

Volume while streaming

Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6 edge, normal streaming quality, if anyone have the...

Newbie

Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6...

Daniel

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Spotify disconnecting bluetooth when a call comes in then reconnects immediately after.

I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth will disconnect and not allow me to take the call....

Regular

I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth...

Tazzebbug94

Regular

1091 Views

8 replies

0 likes

  • 1091 Views
  • 8 replies
  • 0 likes

Solved!! spotify deleted my offline songs because premium trial ended?

consider the scenario -use premium trial-trial ended-"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ "-spotify deletes all my offline songs because im a free user for a couple hours.-i re...

Visitor

consider the scenario   -use premium trial -trial ended -"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ " -spotify deletes al...

user-removed

Not applicable

1401 Views

5 replies

0 likes

  • 1401 Views
  • 5 replies
  • 0 likes

Audio Quality Decreases After a Phone Call

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on speakerphone. This problem then continues throughout ...

Regular

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on sp...

Daniel

Community Legend

4707 Views

6 replies

0 likes

  • 4707 Views
  • 6 replies
  • 0 likes

New update

Hi @Daniel! When will the new update be available through google play store?

Roadie

Hi @Daniel! When will the new update be available through google play store?

Daniel

Community Legend

562 Views

1 replies

0 likes

New Update
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! every album plays in shuffle mode

Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.

Casual Listener

Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.

olliegrifter

Casual Listener

971 Views

6 replies

0 likes

  • 971 Views
  • 6 replies
  • 0 likes

setting up streaming quality

when I set up streaming quality on android app to "extreme", is the setting the same on my denon AVR than? On the AVR app I have no settings?

Gig Goer

when I set up streaming quality on android app to "extreme", is  the setting the same on my denon AVR than? On the AVR app I have no settings?

Daniel

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Some folders/playlists have disappeared or are out of order

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my folders and playlists disappeared. Accessing my acco...

Regular

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my f...

Daniel

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

volume and equalization issues Samsung Galaxy 6

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Casual Listener

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Daniel

Community Legend

1319 Views

2 replies

0 likes

spotify sound
  • 1319 Views
  • 2 replies
  • 0 likes

Android app using excessive data for past three weeks

For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, having been a user for a number of years now, this is defini...

Casual Listener

  For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, h...

Daniel

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Spotify no longer works on my Galaxy Note 4

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my phone, etc. Nothing works. When I try to open it, I ge...

Newbie

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my pho...

Daniel

Community Legend

2413 Views

2 replies

0 likes

  • 2413 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (2.7.0)

  What's new in this version (2.7.0)   Minor improvements

Community Legend

  What's new in this version (2.7.0)   Minor improvements

616 Views

0 replies

0 likes

Android
Release Notes
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Solved!! Android Tablet and Amazon Fire TV Stick with Spotify Connect

Hi folks, about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, that such a little device has that much power.But about 4 days ...

Casual Listener

Hi folks,   about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, tha...

PinguinofG

Casual Listener

10276 Views

4 replies

0 likes

Android 4.4
  • 10276 Views
  • 4 replies
  • 0 likes