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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

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Solved!! Missing my music

Hi there!Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. When I go to the "songs", "albums" or "artists" screen, th...

Regular

Hi there! Until yesterday the spotify app on my mobile device (Samsung Galaxy S5 Mini) worked perfectly fine. But since I was listening to one album, I can't find my music collection any more. Whe...

MattSuda

Spotify Star

782 Views

3 replies

0 likes

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Syncing music

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

Newbie

The music sync's for offline, but when you close the app and re-open it, it un-syncs. This needs to be fixed I can't listen to my music without wi-fi...

OviiiOne

Community Legend

382 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Add more songs

We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered Spotify doesn't add all the music an artist made. Ex...

Casual Listener

We all know there is a lot of music on Spotify. This is mainly why I pay for this amazing service. They also have stunning music quality with the 320kbps bit rate. Just wow! But sadly, I discovered S...

MattSuda

Spotify Star

438 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android app crashes when opened

Hi there! My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do? Regards Chris

Regular

Hi there!   My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do?   Regards Chris

xteaun

Regular

847 Views

1 replies

0 likes

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Mensaje entrante baja el volumen

Cuando llega un sms, whatsapp o cualquier otro tipo de notificacion, se baja el volumen del tema que se esta escuchando

Regular

Cuando llega un sms, whatsapp o cualquier otro tipo de notificacion, se baja el volumen del tema que se esta escuchando

fcoasl

Newbie

41069 Views

3 replies

0 likes

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  • 3 replies
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Nombres en stereo del auto

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

Regular

Para cuando van a sacar una version que me deje ver el tema que estoy escuchando en la pantalla del stereo del auto??????

OviiiOne

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
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Se cortan los temas

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.

Regular

Cuando estoy escuchando por bluetoth en el auto, hay temas que tienen una pequeña pausa de 1 segudno, no siempre son los mismos temas.  

OviiiOne

Community Legend

332 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Problemas con el random

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

Regular

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

MattSuda

Spotify Star

546 Views

2 replies

0 likes

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Songs Stopping mid-song, I can't even get through one song! (Both Offline and Streaming)

I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me). I followed the uninstall/reinstall instructions on the [GUIDE] How to fix common issues fo...

Casual Listener

  I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me).   I followed the...

Alchiberg

Newbie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
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buscar una canción

Le doy clic para buscar una canción y se me cierra la app

Newbie

Le doy clic para buscar una canción y se me cierra la app

247 Views

0 replies

0 likes

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after update lose my danwload musics

Hello guy's, all ways after i update Spotify on my phone he all ways lose it my danwload musics, the musics are there but i am using Internet again to ear them,not like before on offline mode ...anybody knows who i sure do to keep it possible offline...

Newbie

Hello guy's, all ways after i update Spotify on my phone he all ways lose it my danwload musics, the musics are there but i am using Internet again to ear them,not like before on offline mode ...anyb...

Lkmainer7

Newbie

509 Views

1 replies

1 likes

  • 509 Views
  • 1 replies
  • 1 likes

spotify not showing on google play?

i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don't understand why. i need help

Newbie

i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don'...

ErickRGuetta

Community Legend

567 Views

1 replies

0 likes

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  • 1 replies
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Eqelizer option not showing up

I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on the background to do the eqelizing. Please fix this o...

Casual Listener

I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on th...

Keeswillems

Casual Listener

293 Views

1 replies

0 likes

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HELP

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

Casual Listener

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

Daniel

Community Legend

419 Views

3 replies

0 likes

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ALAC and Android

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made comments about this issue 2½ years ago, but with n...

Visitor

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made...

snakefoot

Music Fan

1092 Views

1 replies

0 likes

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Solved!! Lack of chromecast support!

So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a valuable feature that is severely lacking. Come on Spo...

Casual Listener

So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a val...

OviiiOne

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Endomondo stops Spotify

Spotify stops after tracking with endomondo for exact 1 km. Spotify is not crashing it just stops playing. If Spotify is restarted then it will keep running e.g. the fault will not reappear at 2 km etc. I'm using a HTC One (M8) with Android 5.0 Lolli...

Casual Listener

Spotify stops after tracking with endomondo for exact 1 km. Spotify is not crashing it just stops playing. If Spotify is restarted then it will keep running e.g. the fault will not reappear at 2 km e...

JTN

Casual Listener

2044 Views

5 replies

1 likes

  • 2044 Views
  • 5 replies
  • 1 likes

Spotify doesn't open, Error Notification

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

Newbie

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

Flixx

Community Legend

427 Views

2 replies

0 likes

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  • 2 replies
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Unsyncing Saved Music

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb SD card. This redownloading takes a considerable amo...

Regular

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb S...

310 Views

0 replies

0 likes

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not moving to next track when using radio

Hi, I'm using a Samsung galaxy note 2014 edition, on Spotify premium When I do artist or track radio I keep having to move on to the next track spotify doesn't do this automatically I have no idea why this isn't happening but it's incredibly annoying...

Newbie

Hi,   I'm using a Samsung galaxy note 2014 edition, on Spotify premium     When I do artist or track radio I keep having to move on to the next track  spotify doesn't do t...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes