Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387172 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to. I guess it is because of the Musicxmatch app which...
Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to....
Community Legend
1688 Views
7 replies
0 likes
First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64bit. I also _for remote access - use an android cel...
First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64...
Music Fan
939 Views
4 replies
0 likes
I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a couple of months. Before, I'd use to have to turn the v...
I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a coup...
Community Legend
625 Views
1 replies
0 likes
My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, and I have reinstalled the app a few times now (had...
My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, ...
Casual Listener
533 Views
2 replies
0 likes
Hi everybody, I have this one playlist that wont go offline under any circunstances, even if It is the only playlist. Everytime i click the button to download It just resets itself.I use Android 4.4 (I have a premium account obviously) Thanks!
Hi everybody, I have this one playlist that wont go offline under any circunstances, even if It is the only playlist. Everytime i click the button to download It just resets itself. I use Androi...
Casual Listener
466 Views
2 replies
0 likes
I just bougth a lg g3 and started downloading my playlists on the device and when I started playing the max volume is just too low. I can even overhear the music playing in the gym when Im on my headphones. I know is not volume settings on the device...
I just bougth a lg g3 and started downloading my playlists on the device and when I started playing the max volume is just too low. I can even overhear the music playing in the gym when Im on my head...
Roadie
2568 Views
14 replies
1 likes
Hola.Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero no puedo escucharla en modo offline, queda en segundo ...
Hola. Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero n...
Roadie
1706 Views
5 replies
0 likes
Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to find out. Thanks
Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to ...
Community Legend
1317 Views
4 replies
0 likes
since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that somehow those songs that i downloaded stay on my pho...
since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that s...
Composer
400 Views
1 replies
0 likes
Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify.Since i though it was all about my phone i restored it to factory data (even usi...
Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify. Since&nbs...
Composer
581 Views
3 replies
0 likes
I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb of it and I still have till the 22nd. This is abnorm...
I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb o...
Roadie
1403 Views
14 replies
0 likes
I think the sound quality is pretty poor without the EQ. The problem iswhen i activate the EQ the volume drops drastically. Any ideas what to do?Using a Samsun Galaxy S3 -mini. Have tried a reinstallation.regards Dennis
I think the sound quality is pretty poor without the EQ. The problem is when i activate the EQ the volume drops drastically. Any ideas what to do? Using a Samsun Galaxy S3 -mini. Have tried a reins...
Not applicable
868 Views
1 replies
0 likes
Let me start by saying that this is NOT an issue related to the play queue. I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through my android tablet or on a Bluetooth speaker through my android phon...
Let me start by saying that this is NOT an issue related to the play queue. I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through m...
Regular
2413 Views
6 replies
0 likes
Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not Am I doing something wrong? If it is relevant in some case I have the ...
Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not 😉 Am I do...
Roadie
467 Views
1 replies
0 likes
Im deleting my Facebook along with spotify and want the monthly charge to stop as well. Need help
Im deleting my Facebook along with spotify and want the monthly charge to stop as well. Need help
Roadie
994 Views
1 replies
0 likes
I would like to clear the play queue. I have premium. I just need the steps. TIA
I would like to clear the play queue. I have premium. I just need the steps. TIA
Roadie
1465 Views
1 replies
0 likes
Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?
Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?
Roadie
420 Views
1 replies
0 likes
That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and reinstall aren't working either. Please help. Getting ...
That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and rei...
Casual Listener
5465 Views
8 replies
1 likes
Downloaded 20gb of music.Works perfectly offline for 2 months.Open up spotify. Everything undowloaded.Lol, **bleep** OFFCancelling my subscription, spotify can go **bleep** itself with its unreliability.over 3000 songs and 200 artists gone.
Downloaded 20gb of music. Works perfectly offline for 2 months. Open up spotify. Everything undowloaded. Lol, **bleep** OFF Cancelling my subscription, spotify can go **bleep** itself with...
Roadie
645 Views
1 replies
0 likes
This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks however, play fine but will not download to my device inc...
This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks howeve...
Roadie
738 Views
1 replies
0 likes
