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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375485 Views

541 replies

34 likes

Account
Free
  • 375485 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

  • 7527 Views
  • 0 replies
  • 7 likes

Spotify deleted all my offline playlists, vacation ruined!

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 22 hour drive ahead of me, which wouldn't be too bad...

Roadie

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 2...

taedium

Roadie

910 Views

4 replies

1 likes

  • 910 Views
  • 4 replies
  • 1 likes

Local File

Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...

Visitor

Hi,    I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...

DannyFL

Roadie

900 Views

6 replies

0 likes

  • 900 Views
  • 6 replies
  • 0 likes

No Push Notifications (Samsung Galaxy S5)

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as they _should_. Any ideas?

Music Fan

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as the...

NeonSynth

Music Fan

1117 Views

3 replies

0 likes

  • 1117 Views
  • 3 replies
  • 0 likes

Galaxy S4

I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me !

Newbie

I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me ! 😧

ErickRGuetta

Community Legend

576 Views

1 replies

0 likes

bug
Download error
S4
  • 576 Views
  • 1 replies
  • 0 likes

Slow and buggy please help

Platform: HTC One M8 Verizon Current OS. My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes of lag. I have uninstalled the app and reinstalled 3 times o...

Newbie

Platform: HTC One M8 Verizon Current OS.   My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes ...

mysticwolf

Roadie

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Solved!! My music is empty

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is empty. Moreover, I couldn’t see the song that I hav...

Casual Listener

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is ...

AranhaWebs

Casual Listener

2251 Views

7 replies

1 likes

  • 2251 Views
  • 7 replies
  • 1 likes

Offline mode doesn´t work

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?

Casual Listener

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it.   what can i do ? 

DannyFL

Roadie

1123 Views

3 replies

0 likes

Android 4.4.2
Offline songs
  • 1123 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Battery Problem

Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...

Casual Listener

Hi guys,   Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...

quindici

Casual Listener

817 Views

4 replies

0 likes

  • 817 Views
  • 4 replies
  • 0 likes

Solved!! App not remembering when offline

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album? It is as though the app is unable to cache what it was doing.

Casual Listener

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album?   It is as though the app is unable to cache what it was doing.

DannyFL

Roadie

671 Views

3 replies

0 likes

  • 671 Views
  • 3 replies
  • 0 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

Newbie

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...

joeszef0829

Music Fan

1228 Views

2 replies

0 likes

  • 1228 Views
  • 2 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

Newbie

how do i contact spotify?  what i am looking for is not on there help menu

Taylor

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

Casual Listener

How I can rearrange song order on a playlist I create in the mobile app?

Taylor

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

Visitor

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

user-removed

Not applicable

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

Visitor

Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...

user-removed

Not applicable

1154 Views

9 replies

0 likes

  • 1154 Views
  • 9 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...

MichaelJerzak

Composer

811 Views

3 replies

0 likes

Android
freeze
Spotify
Update
  • 811 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

Regular

Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...

HR27

Regular

2941 Views

9 replies

0 likes

  • 2941 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

Newbie

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  

Fishtaco

Community Legend

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

Newbie

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...

DannyFL

Roadie

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

please help: spotiify stopped working on my android smartphone

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...

Casual Listener

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...

Liansp

Casual Listener

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes

Solved!! My playlists are not updating on my Android

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmware to see if that fixed it, but unfortunately it d...

Regular

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmw...

grsbanks

Casual Listener

1835 Views

3 replies

0 likes

  • 1835 Views
  • 3 replies
  • 0 likes