Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
410140 Views
554 replies
37 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not Am I doing something wrong? If it is relevant in some case I have the ...
Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not 😉 Am I do...
Roadie
482 Views
1 replies
0 likes
Im deleting my Facebook along with spotify and want the monthly charge to stop as well. Need help
Im deleting my Facebook along with spotify and want the monthly charge to stop as well. Need help
Roadie
1011 Views
1 replies
0 likes
I would like to clear the play queue. I have premium. I just need the steps. TIA
I would like to clear the play queue. I have premium. I just need the steps. TIA
Roadie
1486 Views
1 replies
0 likes
Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?
Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?
Roadie
426 Views
1 replies
0 likes
That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and reinstall aren't working either. Please help. Getting ...
That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and rei...
Casual Listener
5565 Views
8 replies
1 likes
Downloaded 20gb of music.Works perfectly offline for 2 months.Open up spotify. Everything undowloaded.Lol, **bleep** OFFCancelling my subscription, spotify can go **bleep** itself with its unreliability.over 3000 songs and 200 artists gone.
Downloaded 20gb of music. Works perfectly offline for 2 months. Open up spotify. Everything undowloaded. Lol, **bleep** OFF Cancelling my subscription, spotify can go **bleep** itself with...
Roadie
673 Views
1 replies
0 likes
This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks however, play fine but will not download to my device inc...
This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks howeve...
Roadie
763 Views
1 replies
0 likes
I can't get my Galaxy S4 to sync the local files saved on my Mac to be playable on it. When I go to the devices tab on my Mac, it will not recognise that my Galaxy S4 is connected to the same wi-fi network, but I can still control songs playing on my...
I can't get my Galaxy S4 to sync the local files saved on my Mac to be playable on it. When I go to the devices tab on my Mac, it will not recognise that my Galaxy S4 is connected to the same wi-fi n...
Not applicable
2791 Views
17 replies
1 likes
I hope some one can help? I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my HTC. If I go to Your Music and go to albums, all I get is...
I hope some one can help? I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my ...
Roadie
720 Views
3 replies
0 likes
The last month or so, I've been having issues with Spotify on my android phone. Every time I start the app, I have to find the playlist I want (even though it's the last one I listened to), which then takes forever to open, and then I manually have t...
The last month or so, I've been having issues with Spotify on my android phone. Every time I start the app, I have to find the playlist I want (even though it's the last one I listened to), which the...
Roadie
1395 Views
1 replies
0 likes
I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song and Spotify was absolutely a much lower volume. The...
I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song ...
Roadie
1932 Views
10 replies
0 likes
Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists.The 100% successful solution is to uninstall/reinstall Spotify App.DO NOT clear cache or 'force stop' beforehand, just simply uninstall and reinstall.Open rein...
Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists. The 100% successful solution is to uninstall/reinstall Spotify App. DO NOT clear cache or 'force stop...
Roadie
486 Views
1 replies
1 likes
Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 22 hour drive ahead of me, which wouldn't be too bad...
Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 2...
Roadie
986 Views
4 replies
1 likes
Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...
Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...
Roadie
1043 Views
6 replies
0 likes
Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as they _should_. Any ideas?
Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as the...
Music Fan
1157 Views
3 replies
0 likes
I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me !
I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me ! 😧
Community Legend
614 Views
1 replies
0 likes
Platform: HTC One M8 Verizon Current OS. My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes of lag. I have uninstalled the app and reinstalled 3 times o...
Platform: HTC One M8 Verizon Current OS. My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes ...
Roadie
684 Views
2 replies
0 likes
Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is empty. Moreover, I couldn’t see the song that I hav...
Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is ...
Casual Listener
2346 Views
7 replies
1 likes
Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?
Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?
Roadie
1182 Views
3 replies
0 likes
Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...
Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...
Casual Listener
896 Views
4 replies
0 likes
