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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

209551 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 209551 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

558952 Views

78 replies

3 likes

  • 558952 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461966 Views

575 replies

39 likes

Account
Free
  • 461966 Views
  • 575 replies
  • 39 likes

Solved!! Spotify free on mobile

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

Regular

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

OviiiOne

Community Legend

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Controlling your music via an alternate devce

Hey All, I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has caused an issue whereby if I select a track from the queue, t...

Casual Listener

Hey All,   I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has c...

dcurtis22

Casual Listener

709 Views

4 replies

0 likes

  • 709 Views
  • 4 replies
  • 0 likes

[Bug] Spotify wrongly begins autoplaying on my Android device

Theres a really bad bug in spotify connect right now.Here is the bug: Actual sequence of events:1. Listening to spotify on my Mac comptuer2. Music plays for a while just fine3. Suddenly music starts playing on my Nexus 5 (Android device) through spot...

Casual Listener

Theres a really bad bug in spotify connect right now. Here is the bug:   Actual sequence of events: 1. Listening to spotify on my Mac comptuer 2. Music plays for a while just fine 3. ...

exsoap

Casual Listener

588 Views

2 replies

0 likes

bug
  • 588 Views
  • 2 replies
  • 0 likes

inconsistent volume

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. This is extremely annoying and needs to be fixed. Oth...

Casual Listener

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. Th...

Daniel

Community Legend

1257 Views

3 replies

0 likes

Android
volume
  • 1257 Views
  • 3 replies
  • 0 likes

sync Huawei

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Newbie

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Daniel

Community Legend

1098 Views

1 replies

0 likes

  • 1098 Views
  • 1 replies
  • 0 likes

Shuffle Play All Songs

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so latency on data loading. Any hacks to open the pipe...

Roadie

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so ...

Jgieschen

Roadie

724 Views

2 replies

0 likes

  • 724 Views
  • 2 replies
  • 0 likes

Android App too busy with its own stupid agenda again

Another update where you said you'd "fixed bugs". I don't know what bugs you thought you'd fixed. That it is non-responsive? No, can't possibly be. Your app still totally ignores what I ask and does its own thing. Half an hour or so, haven' been able...

Roadie

Another update where you said you'd "fixed bugs". I don't know what bugs you thought you'd fixed.   That it is non-responsive? No, can't possibly be.   Your app still totally ignores wh...

EarlPurple

Roadie

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
  • 0 likes

External storage con Caterpilar Android phone

I downloaded spotify on my B15Q and when I try to set the music to storte in my external sd, my phone shows this message: NO SD CARD DETECTED. I have a 4gb micro SD with 3.6 gb of free space that my phone detects and i can store images and videos. Ho...

Casual Listener

I downloaded spotify on my B15Q and when I try to set the music to storte in my external sd, my phone shows this message: NO SD CARD DETECTED. I have a 4gb micro SD with 3.6 gb of free space that my ...

Daniel

Community Legend

692 Views

4 replies

0 likes

  • 692 Views
  • 4 replies
  • 0 likes

I want to modified the app

so any developer can contact me in my email :lightingpuppets93@gmail.com

Casual Listener

so any developer can contact me in my email :lightingpuppets93@gmail.com

Daniel

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Cannot connect to Facebook

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Newbie

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Daniel

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

paid for premium, still have free

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Casual Listener

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Daniel

Community Legend

926 Views

6 replies

0 likes

  • 926 Views
  • 6 replies
  • 0 likes

premium service

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only get the free version. I found nothing on support.spo...

Newbie

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only g...

Daniel

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Bad sound quality compared to windows version?

I use spotify premium for all my audio.At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances.I noticed when I play spotify music on the minix (spdif passthrough to my deno...

Casual Listener

I use spotify premium for all my audio. At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances. I noticed when I play...

Daniel

Community Legend

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

"action not supported at this time" account change

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...

Newbie

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...

Daniel

Community Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

I feel as though Spotify messes with my Galaxy S4

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, and im assuming the Google Play Store is giving me the up to ...

Newbie

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened.   This is basically what happens. My S4 is up to date, a...

Daniel

Community Legend

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

app won't work in offline mode, even with green arrows and more..

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside each song, but they will never work offline.. Also, al...

Newbie

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside eac...

Daniel

Community Legend

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Can't choose a payment option?

Hi,trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effect. Helpthanks in advance !

Newbie

Hi, trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effe...

Daniel

Community Legend

675 Views

2 replies

0 likes

  • 675 Views
  • 2 replies
  • 0 likes

synchronisation issues

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cache, check if it was on the sd card and install the a...

Casual Listener

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cach...

Daniel

Community Legend

605 Views

1 replies

0 likes

Offline Access
synchronisation
  • 605 Views
  • 1 replies
  • 0 likes

Android Storage Locations?

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has disappeared.

Newbie

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has di...

Daniel

Community Legend

8040 Views

1 replies

0 likes

  • 8040 Views
  • 1 replies
  • 0 likes

Spotify not working with Fido

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on his phone, but for some reason it will not work on mi...

Newbie

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on hi...

Daniel

Community Legend

997 Views

1 replies

0 likes

  • 997 Views
  • 1 replies
  • 0 likes