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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Spotify stops when switching app

Hello,Could anyone tell me why Spotify stops when I use another app sometimes ?As a new user, I'm really disappointed...Thanks.

  • Casual Listener
  • Hello, Could anyone tell me why Spotify stops when I use another app sometimes ? As a new user, I'm really disappointed... Thanks.
  • Daniel
  • Community Legend
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Solved!! Help! How to turn off shuffle play on my Sony Z1

Hi, am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album. Please help!! Appreciated!!

  • Casual Listener
  • Hi,   am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album.  ...
  • Lovehermione_G
  • Newbie
  • 2512 Views
  • 3 replies
  • 0 likes
  • 2512 Views
  • 3 replies
  • 0 likes

Android app (2.4.0.815) - doesn't remember random and repeat selection

Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "unset".I have an LG G3 running stock Android 5.0.Any...

  • Newbie
  • Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "u...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

"Browse" subcategories broken on mobile app

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc.On a related note, the chance to assign specific subcategories to our playlists for e...

  • Roadie
  • Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc. On a related note, the chance to...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Random songs won't sync

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I enter one of the playlists and then go back to the home scre...

  • Gig Goer
  • This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I...
  • ChrisAhlund
  • Gig Goer
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Control Spotify app from web or desktop client

Hello, I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client to control what's playing on my Samsung tablet (which is wallmo...

  • Casual Listener
  • Hello,   I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client t...
  • gwen_the_hen
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

no puedo recuperar mi contraseña!

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi cuenta Free.!!! Los pagos se siguen realizando como...

  • Casual Listener
  • Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi ...
  • MattSuda
  • Spotify Star
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

abbonamento Vodafone

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premium.. vorrei sapere se pero visto che non sono piu vo...

  • Casual Listener
  • passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premiu...
  • MattSuda
  • Spotify Star
  • 378 Views
  • 4 replies
  • 0 likes
  • 378 Views
  • 4 replies
  • 0 likes

Solved!! Profile picture

How i can chance my Profile picture?

  • Newbie
  • How i can chance my Profile picture?
  • MattSuda
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Upgraded to a new phone, my premium is gone!

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absolutely LIVID that I have the free version again, and...

  • Casual Listener
  • So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absol...
  • MattSuda
  • Spotify Star
  • 929 Views
  • 5 replies
  • 1 likes
  • 929 Views
  • 5 replies
  • 1 likes

Playlists just repeat one song non-stop

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

  • Casual Listener
  • I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?
  • Amarro
  • Community Legend
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

How does WiFi syncing work? (Ad hoc vs. Internet Connection)

Hi all, I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to the router, and then to my phone without ever actually "touch...

  • Newbie
  • Hi all,   I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to t...
  • MattSuda
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Spotify stops playing music

Hey, i have a problem with my spotify app. I am syncing some tracks from my Desktop PC via WIFI to my Phone.I can play them, but when the track is ending the playlist stops.In older Version i havent got this problem - I was able to play tracks from t...

  • Newbie
  • Hey,    i have a problem with my spotify app.  I am syncing some tracks from my Desktop PC via WIFI to my Phone. I can play them, but when the track is ending the playlist stops. ...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

My new Z2

Every time i try to start up spotify on my Z2 it says that it is forced to close. How do I get past this?

  • Newbie
  • Every time i try to start up spotify on my Z2 it says that it is forced to close.  How do I get past this?
  • Daniel
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Not Receiving Email confirmation to reset my Premium Spotify account

I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. Someone PLEASE help!?!!?!

  • Newbie
  • I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. So...
  • Daniel
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Playlists not appearing on tablet

I created 13 playlists using Spotify Premium on my laptop. When I log in using my Acer Iconia tablet only 10 lists appear. Why is this? Can't believe it's a space problem as the Acer is new and I've put nothing else on it.

  • Casual Listener
  • I created 13 playlists using Spotify Premium on my laptop.  When I log in using my Acer Iconia tablet only 10 lists appear.  Why is this?  Can't believe it's a space problem as the Ace...
  • victim311
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

spotify stockt bei Hörbuch

Hey, bei einem Hörbuch stocken die letzten 2Titel fast komplett.Gibt es eine Möglichkeit diese zu reparieren?

  • Newbie
  • Hey, bei einem Hörbuch stocken die letzten 2Titel fast komplett. Gibt es eine Möglichkeit diese zu reparieren?
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

songs not showing in playlists

I wanted to listen to a band I have not listened to a while (blind guardian), and in the playlist menu, does it say 'this playlist contains 10 tracks', yet only 3 are showing.Is it a posebillity that they have limited the amount of tracks that can be...

  • Gig Goer
  • I wanted to listen to a band I have not listened to a while (blind guardian), and in the playlist menu, does it say 'this playlist contains 10 tracks', yet only 3 are showing. Is it a posebillity ...
  • hatsjer
  • Gig Goer
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Problems with spotify connect

I am trying to listen music in my android device, but it's impossible to listen a song complete because every 20 seconds an message says: "You are controlling your music in WIN-IKOL77A2" and I answer "listen music here" but the message appear again. ...

  • Newbie
  • I am trying to listen music in my android device, but it's impossible  to listen a song complete because every 20 seconds an message says: "You are controlling your music in WIN-IKOL77A2"  ...
  • Daniel
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes