Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395924 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...
Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "...
Regular
3068 Views
9 replies
0 likes
hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising
hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising
Community Legend
350 Views
2 replies
0 likes
I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right
I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...
Roadie
576 Views
1 replies
0 likes
Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...
Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...
Casual Listener
469 Views
2 replies
0 likes
My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmware to see if that fixed it, but unfortunately it d...
My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmw...
Casual Listener
1880 Views
3 replies
0 likes
Hi, Moto G 4G (UK - tesco)Android 4.4.4 moto stockSpotify 2.7.0.883 Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist brings up the spinning green wheel. Clicking around on a few other playli...
Hi, Moto G 4G (UK - tesco) Android 4.4.4 moto stock Spotify 2.7.0.883 Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist ...
Newbie
579 Views
1 replies
0 likes
Samsung s 5 can't play downloads over 150
Samsung s 5 can't play downloads over 150
Not applicable
308 Views
1 replies
0 likes
Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download.I'm connected on the same network with my three devices.
Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download. I'm connected on the same network with my three devi...
Community Legend
474 Views
2 replies
0 likes
Hi!I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spotify on your devices. If another device becomes available...
Hi! I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spoti...
Newbie
16514 Views
11 replies
1 likes
Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit
Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit
Regular
364 Views
1 replies
0 likes
Dear team.Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone.I tried uninstalling and deleting temps and phone but there's no solution yet.I wonder if premium users had special support ...
Dear team. Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone. I tried uninstalling and deleting temps and phone but there's no ...
Regular
704 Views
3 replies
0 likes
Hello, For some reason spotify's sound get lowered on my phone( like when you get a notification) , it can be like that until next song or 10 sec. I haven't seen any pattern, first I thought it was due to I was running it in my car ( connected to my ...
Hello, For some reason spotify's sound get lowered on my phone( like when you get a notification) , it can be like that until next song or 10 sec. I haven't seen any pattern, first I...
Gig Goer
2984 Views
10 replies
1 likes
Recently I've noticed that Spotify has been skipping on nealy every song, on all devices I have it installed on (iPad 2, Samsung Galaxy SIII, and an old HTC Rhyme that I have connected to my WiFi to listen to when I'm showering since I don't care if ...
Recently I've noticed that Spotify has been skipping on nealy every song, on all devices I have it installed on (iPad 2, Samsung Galaxy SIII, and an old HTC Rhyme that I have connected to my WiFi to ...
Newbie
1496 Views
3 replies
0 likes
I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it to start playing again. I have tried all solutions...
I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it...
Community Legend
967 Views
4 replies
0 likes
Hi,I'm a premium user (I don't know if that matter in a case) on Android's Spotify and have loads of albums saved as playlists.I would like to be able to sort them for example by name, artist, album, year or whatever,but it seems there's no option to...
Hi, I'm a premium user (I don't know if that matter in a case) on Android's Spotify and have loads of albums saved as playlists. I would like to be able to sort them for example by name, artist, ...
Casual Listener
448 Views
1 replies
0 likes
How do I get my playlist on DJ 2? & what are optimal Spotify /dj 2 settings for best sound & no skipping?
How do I get my playlist on DJ 2? & what are optimal Spotify /dj 2 settings for best sound & no skipping?
Community Legend
826 Views
1 replies
0 likes
Hi. I've always been a premium member. However every so often Spotify undownloads all the music I've downloaded for no apparent reason. I have never failed on payments. Now this latest time I have lost a load of playlists which I carefully built up t...
Hi. I've always been a premium member. However every so often Spotify undownloads all the music I've downloaded for no apparent reason. I have never failed on payments. Now this latest time I have lo...
Community Legend
544 Views
1 replies
0 likes
Hey everybodyI hope sombody can help me because I dont know what to do.In the last four weeks my downloaded songs disappered 3 times but idont know why.Please help me because Im really tired of downloading all my Songs anouther time!Thank you
Hey everybody I hope sombody can help me because I dont know what to do. In the last four weeks my downloaded songs disappered 3 times but idont know why. Please help me because Im really tired of...
Community Legend
427 Views
1 replies
0 likes
I have spotify running on android 4.4.2. Is it normal that when i have it on backround it silences all the other apps? I mean, if i receive a call i cant listen even if spotify stops playing music. same thing with other apps like radio app or music a...
I have spotify running on android 4.4.2. Is it normal that when i have it on backround it silences all the other apps? I mean, if i receive a call i cant listen even if spotify stops playing music. s...
303 Views
0 replies
0 likes
