Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110373 Views

26 replies

3 likes

  • 110373 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222309 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222309 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

578973 Views

79 replies

3 likes

  • 578973 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

476933 Views

577 replies

40 likes

Account
Free
  • 476933 Views
  • 577 replies
  • 40 likes

Solved!! How to deactivate shuffle mode

Hi guys I'm using Android 4.4.2 and Spotify 2.8.0.1081 with a premium account. The issue is sometimes I can't deactivate the shuffle mode of playlists or albums.Let's say the shuffle mode is off. I start a playlist with the shuffle button. Everyting ...

Casual Listener

Hi guys   I'm using Android 4.4.2 and Spotify 2.8.0.1081 with a premium account.   The issue is sometimes I can't deactivate the shuffle mode of playlists or albums. Let's say the...

Roots1405

Casual Listener

1195 Views

2 replies

1 likes

  • 1195 Views
  • 2 replies
  • 1 likes

Solved!! Local Files Playlist, pausing after every song

Basically I added a few local file from my PC onto spoitfy and made a playlist of those songs, it works fine on my computer however on my LG G3 Android, that playlist in particular stops every one or two songs and I have to manually press play again ...

Casual Listener

Basically I added a few local file from my PC onto spoitfy and made a playlist of those songs, it works fine on my computer however on my LG G3 Android, that playlist in particular stops every one or...

Bastaichdr

Music Fan

2217 Views

8 replies

1 likes

  • 2217 Views
  • 8 replies
  • 1 likes

LG l90 compatible

2 things both LG l90 download the app fine but closes everyone I open the app. And why can't I play on multiple devices at same time.

Newbie

2 things both LG l90 download the app fine but closes everyone I open the app. And why can't I play on multiple devices at same time.

Daniel

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

MI DISPOSITIVO SAMSUNG GT-S5369 NO ES COMPATIBLE CON ESTA VERSIÓN DE SPOTIFY

Hola!Este es el mensaje que me ha salido al descargar la nueva versión de Spotify. No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos comprar con esta aplicación. Porque yo no quiero comprar, yo quiero que ...

Casual Listener

Hola! Este es el mensaje que me ha salido al descargar la nueva versión de Spotify.    No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos ...

asno

Newbie

1127 Views

3 replies

0 likes

  • 1127 Views
  • 3 replies
  • 0 likes

Solved!! Spotify free on mobile

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

Regular

Hello. If i play Spotify on my mobile in shuffle mode, does it cost data? (I don't use Premium and I don't have 3G or 4G)

OviiiOne

Community Legend

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Controlling your music via an alternate devce

Hey All, I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has caused an issue whereby if I select a track from the queue, t...

Casual Listener

Hey All,   I've started using Spotify on my PS4, whilst having the playlist open on my Samsung S5 so I can select new tracks whilst playing without having to pause my game. However, this has c...

dcurtis22

Casual Listener

741 Views

4 replies

0 likes

  • 741 Views
  • 4 replies
  • 0 likes

[Bug] Spotify wrongly begins autoplaying on my Android device

Theres a really bad bug in spotify connect right now.Here is the bug: Actual sequence of events:1. Listening to spotify on my Mac comptuer2. Music plays for a while just fine3. Suddenly music starts playing on my Nexus 5 (Android device) through spot...

Casual Listener

Theres a really bad bug in spotify connect right now. Here is the bug:   Actual sequence of events: 1. Listening to spotify on my Mac comptuer 2. Music plays for a while just fine 3. ...

exsoap

Casual Listener

609 Views

2 replies

0 likes

bug
  • 609 Views
  • 2 replies
  • 0 likes

inconsistent volume

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. This is extremely annoying and needs to be fixed. Oth...

Casual Listener

I'm running version 2.8.1081 on my Galaxy s6 Edge With Android 5.0.2. For a while I was dealing with low volume issues. Now my volume, both through bluetooth and headphones is not ever consistant. Th...

Daniel

Community Legend

1282 Views

3 replies

0 likes

Android
volume
  • 1282 Views
  • 3 replies
  • 0 likes

sync Huawei

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Newbie

Hi I'm trying to download my Trac and getting a message saying I need to sync through mobile how do I do this as I can't find the option in settings I've even googled it and no results

Daniel

Community Legend

1112 Views

1 replies

0 likes

  • 1112 Views
  • 1 replies
  • 0 likes

Shuffle Play All Songs

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so latency on data loading. Any hacks to open the pipe...

Roadie

Hi, I have folders within folders and I like to go to the top folder and select All Songs and then play shuffle. However, lately I am not seeing all the songs, just partial listing. It seems like so ...

Jgieschen

Roadie

751 Views

2 replies

0 likes

  • 751 Views
  • 2 replies
  • 0 likes

Android App too busy with its own stupid agenda again

Another update where you said you'd "fixed bugs". I don't know what bugs you thought you'd fixed. That it is non-responsive? No, can't possibly be. Your app still totally ignores what I ask and does its own thing. Half an hour or so, haven' been able...

Roadie

Another update where you said you'd "fixed bugs". I don't know what bugs you thought you'd fixed.   That it is non-responsive? No, can't possibly be.   Your app still totally ignores wh...

EarlPurple

Roadie

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

External storage con Caterpilar Android phone

I downloaded spotify on my B15Q and when I try to set the music to storte in my external sd, my phone shows this message: NO SD CARD DETECTED. I have a 4gb micro SD with 3.6 gb of free space that my phone detects and i can store images and videos. Ho...

Casual Listener

I downloaded spotify on my B15Q and when I try to set the music to storte in my external sd, my phone shows this message: NO SD CARD DETECTED. I have a 4gb micro SD with 3.6 gb of free space that my ...

Daniel

Community Legend

706 Views

4 replies

0 likes

  • 706 Views
  • 4 replies
  • 0 likes

Cannot connect to Facebook

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Newbie

Can't connect to Facebook on either app or desktop on iPhone. When I login Facebook closes instantly and I'm returned to the app so I'm unable to connect

Daniel

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

paid for premium, still have free

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Casual Listener

So i bought a prepaid card, loaded it to my account and it said welcome to premium. I cant use any of the premium features, and the solutions given to me does not work

Daniel

Community Legend

949 Views

6 replies

0 likes

  • 949 Views
  • 6 replies
  • 0 likes

premium service

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only get the free version. I found nothing on support.spo...

Newbie

Spotify premuim is supposed to be free with my mobile plan but when i try to download the service i still only get the free version. My mobile carrier has tried to force a download but i still only g...

Daniel

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Bad sound quality compared to windows version?

I use spotify premium for all my audio.At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances.I noticed when I play spotify music on the minix (spdif passthrough to my deno...

Casual Listener

I use spotify premium for all my audio. At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances. I noticed when I play...

Daniel

Community Legend

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

"action not supported at this time" account change

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...

Newbie

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...

Daniel

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

I feel as though Spotify messes with my Galaxy S4

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, and im assuming the Google Play Store is giving me the up to ...

Newbie

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened.   This is basically what happens. My S4 is up to date, a...

Daniel

Community Legend

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
  • 0 likes

app won't work in offline mode, even with green arrows and more..

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside each song, but they will never work offline.. Also, al...

Newbie

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside eac...

Daniel

Community Legend

654 Views

2 replies

0 likes

  • 654 Views
  • 2 replies
  • 0 likes