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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43849 Views
  • 66 replies
  • 25 likes
  • 43849 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878725 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878725 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26587 Views
  • 4 replies
  • 0 likes
  • 26587 Views
  • 4 replies
  • 0 likes

Songs will not play or stop part way through!!!

Hi, I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added various music to my library and amde all available offline, h...

  • Newbie
  • Hi,   I have an issue with my spotify account on my Samsung Galaxy S5. Most songs I have in my library will not play or stop part way through. I have recently got a premium account and added v...
  • Daniel
  • Community Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Billboard Hot 100

Does anyone know why almost half the songs are missing from the Billboard Hot 100 playlist. Yesterday morning it contained 95 songs and by the afternoon it only contained 55 songs. Just curious as to what happened...

  • Newbie
  • Does anyone know why almost half the songs are missing from the Billboard Hot 100 playlist. Yesterday morning it contained 95 songs and by the afternoon it only contained 55 songs. Just curious as to...
  • MattSuda
  • Spotify Star
  • 1349 Views
  • 8 replies
  • 0 likes
  • 1349 Views
  • 8 replies
  • 0 likes

Crashes immediatly on start-up. S4 Premium

Ok- so this is my last shot before I drop my premium.Whenever I go to enter Spotify, on my Galaxy S4, it crashes instantly. I then need to clear my cache/extra files from the app and restart. Then it works.The moment I exit out of Spotify though, and...

  • Newbie
  • Ok- so this is my last shot before I drop my premium. Whenever I go to enter Spotify, on my Galaxy S4, it crashes instantly. I then need to clear my cache/extra files from the app and restart. The...
  • Daniel
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

switching files to sd card con moto g

I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb available and more space than the internal memory.

  • Casual Listener
  • I'm having problems changing files from internal memory to sd card. I have followed the instructions con the help topics clearing the cache but no luck even though muy sd card has more than 1gb avail...
  • Daniel
  • Community Legend
  • 1088 Views
  • 3 replies
  • 0 likes
  • 1088 Views
  • 3 replies
  • 0 likes

11 gigs in my spotify cache for 50 albums???

Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size. Just checked after dowloading another album. Went up 200 mb. Seems rather high for one album in OGG 320.

  • Casual Listener
  • Does this seem right? I downloaded about 50 albums for offline listening and my spotify folder is 11 gigs in size.   Just checked after dowloading another album. Went up 200 mb. Seems rather h...
  • Daniel
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Playlists Won't Sync After Lollipop Update

Hi there - I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any old playlists and that will work - but that's it. Any sugges...

  • Newbie
  • Hi there -   I've got the HTC One M8 and am dealing with the Lollipop update. Any new playlist that I make on my desktop will not sync onto the phone. I can go in and chenge out tracks in any ...
  • Daniel
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! EQUALIZER

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add that phone to the list!

  • Regular
  • I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add...
  • Daniel
  • Community Legend
  • 9536 Views
  • 6 replies
  • 0 likes
  • Android 4.4
    Equalizer
  • 9536 Views
  • 6 replies
  • 0 likes

Playlist is not becoming collaborative

I have tried to make it collaborative however ny friends cannot add any songs to that playlist.

  • Casual Listener
  • I have tried to make it collaborative however ny friends cannot add any songs to that playlist.
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

Playlist is not arranging the way I want it to

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

  • Casual Listener
  • I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.
  • 3slink
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

spotify synchronisation mit android geht nicht

hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben wlan netzwerk verbunden,mich an- und abgemeldet (mi...

  • Casual Listener
  • hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben ...
  • vitelli
  • Casual Listener
  • 719 Views
  • 5 replies
  • 0 likes
  • 719 Views
  • 5 replies
  • 0 likes

Solved!! cancel my spotify's subscription.

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want to delete my account of spotify. So, can anybody hel...

  • Regular
  • Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want t...
  • MattSuda
  • Spotify Star
  • 1531 Views
  • 29 replies
  • 0 likes
  • 1531 Views
  • 29 replies
  • 0 likes

Solved!! Songs pausing since Lollipop update

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I'm on a slow broadband connection in a rural area s...

  • Casual Listener
  • The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I...
  • -WOKE-
  • Regular
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Samsung Galaxy S5 App not working and driving me mad!!!

Hello, please can you help me. i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad. I am using the ipad and S5 in the same location, wifi etc. The S5 continuously buffers even though the...

  • Newbie
  • Hello, please can you help me.    i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad.  I am using the ipad and S5 in ...
  • sirvantez
  • Regular
  • 1561 Views
  • 2 replies
  • 0 likes
  • 1561 Views
  • 2 replies
  • 0 likes

offline albums constantly dissappearing

Hey all, I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work. However, since the latest update all 'saved' albums and artists do not appear on the android phone anymore (Version 4.2.2). On the Mac and the Window...

  • Casual Listener
  • Hey all,   I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work.   However, since the latest update all 'saved' albums and artists do not appear on...
  • pepepepeterson
  • Casual Listener
  • 974 Views
  • 6 replies
  • 0 likes
  • android 4.2.2
    fairphone
    offline availablity
    saved albums
    saved artists
  • 974 Views
  • 6 replies
  • 0 likes

Solved!! won't play music less on wifi

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's going on

  • Casual Listener
  • I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's go...
  • bo0osted
  • Casual Listener
  • 4701 Views
  • 3 replies
  • 0 likes
  • 4701 Views
  • 3 replies
  • 0 likes

Solved!! Spotify will no longer run on my sony xperia z3 compac

Hi, Can anyone help. I have been using my sony xperia z3 compac to spotify for months. Now it simply will not open. I have tried unistalling the app and re installing via the play store. This does not work. Ideas??!!

  • Newbie
  • Hi, Can anyone help.  I have been using my sony xperia z3 compac to spotify for months.  Now it simply will not open.  I have tried unistalling the app and re installing via the p...
  • Daniel
  • Community Legend
  • 2105 Views
  • 1 replies
  • 0 likes
  • 2105 Views
  • 1 replies
  • 0 likes

Solved!! How do I report a problem?

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't heard one of my songs on my play list yet it's all son...

  • Newbie
  • I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't hea...
  • Daniel
  • Community Legend
  • 4582 Views
  • 2 replies
  • 1 likes
  • 4582 Views
  • 2 replies
  • 1 likes

Spotify app can't make transition from wifi to mobile internet

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before it starts playing again. It refuses to go back to p...

  • Casual Listener
  • Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before ...
  • Daniel
  • Community Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Solved!! Streaming local files on my computer to my phone without downloading them

Hi all, Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having to actually download them? I have a ton of music saved on m...

  • Newbie
  • Hi all,   Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having...
  • MattSuda
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Sending a song to another user not working

For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbox tab on desktop. It works sending through the desk...

  • Newbie
  • For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbo...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes