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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

Viktor_k83

Casual Listener

208915 Views

137 replies

10 likes

Android
autoplay
bluetooth
  • 208915 Views
  • 137 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

557690 Views

78 replies

3 likes

  • 557690 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

461264 Views

575 replies

39 likes

Account
Free
  • 461264 Views
  • 575 replies
  • 39 likes

Solved!! Spotify downloaded from Amazon requires Amazon Appstore?

Hi everyone, like it says in the title, I downloaded Spotify through the amazon appstore. I recently uninstalled the appstore because I didn't feel comfortable with it always running in the background, and now Spotify throws me the mesage "It looks l...

Casual Listener

Hi everyone,   like it says in the title, I downloaded Spotify through the amazon appstore. I recently uninstalled the appstore because I didn't feel comfortable with it always running in the ...

AndyKay

Casual Listener

3281 Views

2 replies

0 likes

  • 3281 Views
  • 2 replies
  • 0 likes

Premium - Nothing Plays Offline

have been using Spotify premium for quite a while now. I took a break last year for a bit and then restarted my subscription with a free trial offer. I do not know why I have not complained earlier but I have been having problems for at least 2 month...

Regular

have been using Spotify premium for quite a while now. I took a break last year for a bit and then restarted my subscription with a free trial offer. I do not know why I have not complained earlier b...

Daniel

Community Legend

1065 Views

3 replies

0 likes

Offline playlists unavailable
Offline songs
  • 1065 Views
  • 3 replies
  • 0 likes

Android not fully synced with Windows

Hi, my Android shows I have 772 songs but on Windows its shows I have 769. I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how do I fix it? Thanks very much

Regular

Hi, my Android shows I have 772 songs but on Windows its shows I have 769.   I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how d...

jessy4paws

Regular

1344 Views

9 replies

0 likes

  • 1344 Views
  • 9 replies
  • 0 likes

music stored to sd card

I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.

Newbie

I brought a 64gb sd card for use with Spotify and have saved all my music to offline however Spotify keeps trying to re download all my saved albums and struggles to work during this process.

Daniel

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Solved!! Help - Maximum playtime for connect

Hello, Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist playing over night then by morning it has stopped. Does any...

Regular

Hello,   Is there a timeout set for playback via connect? I have a 100 track playlist set to repeat on a Tesco Hudl, I am using connect to playback via a music system. If I leave this playlist...

Daniel

Community Legend

1870 Views

8 replies

0 likes

  • 1870 Views
  • 8 replies
  • 0 likes

Aspera R6 running 4.4.4 (what it came with)

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify is doesnt recognise my SD card or my partners.. ( i...

Casual Listener

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify ...

Daniel

Community Legend

1306 Views

5 replies

0 likes

  • 1306 Views
  • 5 replies
  • 0 likes

Volume while streaming

Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6 edge, normal streaming quality, if anyone have the...

Newbie

Hi everyone, i'm having some troubles while streaming, the volume of each song goes up and down, almost 5 or 6 times per song, and i'm getting crazy, this start like a week ago, i'm using a galaxy s6...

Daniel

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Spotify disconnecting bluetooth when a call comes in then reconnects immediately after.

I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth will disconnect and not allow me to take the call....

Regular

I'm having a problem with my HTC ONE M8 running android 5.0.1 and I have spotify v. 2.7.0.883. Everytime I connect it with my car and start playing music via bluetooth and receive a call my bluetooth...

Tazzebbug94

Regular

1345 Views

8 replies

0 likes

  • 1345 Views
  • 8 replies
  • 0 likes

Solved!! spotify deleted my offline songs because premium trial ended?

consider the scenario -use premium trial-trial ended-"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ "-spotify deletes all my offline songs because im a free user for a couple hours.-i re...

Visitor

consider the scenario   -use premium trial -trial ended -"oh my trial ended... no problem, i will renew it when i get to home! because i jsut love this spotiloveify ^^ " -spotify deletes al...

user-removed

Not applicable

1526 Views

5 replies

0 likes

  • 1526 Views
  • 5 replies
  • 0 likes

Audio Quality Decreases After a Phone Call

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on speakerphone. This problem then continues throughout ...

Regular

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on sp...

Daniel

Community Legend

5401 Views

6 replies

0 likes

  • 5401 Views
  • 6 replies
  • 0 likes

New update

Hi @Daniel! When will the new update be available through google play store?

Roadie

Hi @Daniel! When will the new update be available through google play store?

Daniel

Community Legend

698 Views

1 replies

0 likes

New Update
  • 698 Views
  • 1 replies
  • 0 likes

Solved!! every album plays in shuffle mode

Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.

Casual Listener

Every time I play an album now it automatically changes the running order and I can't change it to play in the correct order. This happens with all albums.

olliegrifter

Casual Listener

1197 Views

6 replies

0 likes

  • 1197 Views
  • 6 replies
  • 0 likes

setting up streaming quality

when I set up streaming quality on android app to "extreme", is the setting the same on my denon AVR than? On the AVR app I have no settings?

Gig Goer

when I set up streaming quality on android app to "extreme", is  the setting the same on my denon AVR than? On the AVR app I have no settings?

Daniel

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Some folders/playlists have disappeared or are out of order

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my folders and playlists disappeared. Accessing my acco...

Regular

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my f...

Daniel

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

volume and equalization issues Samsung Galaxy 6

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Casual Listener

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Daniel

Community Legend

1430 Views

2 replies

0 likes

spotify sound
  • 1430 Views
  • 2 replies
  • 0 likes

Android app using excessive data for past three weeks

For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, having been a user for a number of years now, this is defini...

Casual Listener

  For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, h...

Daniel

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Solved!! Spotify no longer works on my Galaxy Note 4

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my phone, etc. Nothing works. When I try to open it, I ge...

Newbie

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my pho...

Daniel

Community Legend

2527 Views

2 replies

0 likes

  • 2527 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (2.7.0)

  What's new in this version (2.7.0)   Minor improvements

Community Legend

  What's new in this version (2.7.0)   Minor improvements

671 Views

0 replies

0 likes

Android
Release Notes
  • 671 Views
  • 0 replies
  • 0 likes

Solved!! Android Tablet and Amazon Fire TV Stick with Spotify Connect

Hi folks, about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, that such a little device has that much power.But about 4 days ...

Casual Listener

Hi folks,   about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, tha...

PinguinofG

Casual Listener

10760 Views

4 replies

0 likes

Android 4.4
  • 10760 Views
  • 4 replies
  • 0 likes

Solved!! Cant view full widget when screen locked to change song on Sony Experia Z2

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. The control part of the widget is not completely sha...

Casual Listener

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. T...

JaMiNo

Music Fan

2533 Views

6 replies

0 likes

  • 2533 Views
  • 6 replies
  • 0 likes