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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110370 Views

26 replies

3 likes

  • 110370 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222293 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222293 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

578950 Views

79 replies

3 likes

  • 578950 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

476923 Views

577 replies

40 likes

Account
Free
  • 476923 Views
  • 577 replies
  • 40 likes

Can't choose a payment option?

Hi,trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effect. Helpthanks in advance !

Newbie

Hi, trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effe...

Daniel

Community Legend

692 Views

2 replies

0 likes

  • 692 Views
  • 2 replies
  • 0 likes

synchronisation issues

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cache, check if it was on the sd card and install the a...

Casual Listener

Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cach...

Daniel

Community Legend

628 Views

1 replies

0 likes

Offline Access
synchronisation
  • 628 Views
  • 1 replies
  • 0 likes

Android Storage Locations?

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has disappeared.

Newbie

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has di...

Daniel

Community Legend

8068 Views

1 replies

0 likes

  • 8068 Views
  • 1 replies
  • 0 likes

Spotify not working with Fido

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on his phone, but for some reason it will not work on mi...

Newbie

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on hi...

Daniel

Community Legend

1013 Views

1 replies

0 likes

  • 1013 Views
  • 1 replies
  • 0 likes

Spotify stopped syncing with Facebook

Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another Spotify account associated with this Facebook acco...

Newbie

Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another...

Daniel

Community Legend

974 Views

1 replies

0 likes

spotify facebook sync problems login dual account
  • 974 Views
  • 1 replies
  • 0 likes

About deleting an account in guess. The one I made is only a lower case letter away from my Facebook

I have an account that's the same as my Facebook but I made it without cappitolizing the first letter. Now they don't match and I can't get them to link. I guess I need to delete one how do I fix this?

Newbie

I have an account that's the same as my Facebook but I made it without cappitolizing the first letter. Now they don't match and I can't get them to link. I guess I need to delete one how do I fix thi...

LordRollin

Community Legend

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play my local songs

Hi there !! I've got several local songs on my dekstop and those files play without problemes on my pc.but when I add those songs to a playlist that I use for my phone (one plus one CM12). My phone can't play those songs and won't download for offlin...

Casual Listener

Hi there !!    I've got several local songs on my dekstop and those files play without problemes on my pc. but when I add those songs to a playlist that I use for my phone (one plus on...

Rashtar

Casual Listener

974 Views

3 replies

0 likes

  • 974 Views
  • 3 replies
  • 0 likes

Great, but not understood Spotify feature

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was running low on battery, so I used my work phone (HTC O...

Newbie

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was run...

kbrooksc

Community Legend

811 Views

1 replies

0 likes

Android
Offline Access
offline availablity
Offline Devices
offline music
Offline songs
saved music
  • 811 Views
  • 1 replies
  • 0 likes

Volume decrease

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with control center. I dont know what happened but i can...

Casual Listener

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with ...

user-removed

Not applicable

1176 Views

4 replies

0 likes

volume
  • 1176 Views
  • 4 replies
  • 0 likes

Spotify music listening level issue (Android)

This is the second time I post something about this.My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshuggah and the list keeps going) or even in Hip Hop albums...

Regular

This is the second time I post something about this. My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshug...

MattSuda

Spotify Star

1732 Views

6 replies

2 likes

Android
audio level
  • 1732 Views
  • 6 replies
  • 2 likes

Volume issues with Android

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is solved. Sadly, no one seem to notice that it isn't. Y...

Gig Goer

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is so...

Mr_Blaubeere

Gig Goer

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

My phone doesn't recognize my spotify premium!

hey! Every time i pay for spotify premium my phone won't let me listen to offline playlists i get the message that i have to pay for spotify premium in order to listen offline mode but i have already payed for it, and i can't get it to work, please h...

Casual Listener

hey! Every time i pay for spotify premium my phone won't let me listen to offline playlists i get the message that i have to pay for spotify premium in order to listen offline mode but i have alrea...

cyann599

Newbie

2484 Views

10 replies

0 likes

  • 2484 Views
  • 10 replies
  • 0 likes

Solved!! Change the storage to SDCard is not working

Hello guys, i just signed the spotify premium (about two or three days).when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage. I look for solutions in any foruns i know, but the i can't fix that probl...

Newbie

Hello guys, i just signed the spotify premium (about two or three days). when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage.   I look fo...

atom1989

Community Legend

5335 Views

11 replies

0 likes

  • 5335 Views
  • 11 replies
  • 0 likes

Lost all info

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.

Casual Listener

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and resta...

atom1989

Community Legend

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

Solved!! Will updating app on android delete my offline cache?

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. Very frustrating as I have limited access to high s...

Casual Listener

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. ...

dinomight

Spotify Star

1378 Views

3 replies

0 likes

offline music
  • 1378 Views
  • 3 replies
  • 0 likes

Solved!! sound

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the volume i have set except this one plz HELP

Regular

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the vol...

girl4god74

Regular

3006 Views

12 replies

0 likes

  • 3006 Views
  • 12 replies
  • 0 likes

Play local files from Mac in my Android Phone Spotify

I want to play local files from mac in my android phone, but everytime I select a local song from my phone, it says "This song is not available". What should I do??? Thx

Casual Listener

I want to play local files from mac in my android phone, but everytime I select a local song from my phone, it says "This song is not available". What should I do???   Thx

hmaesta

Newbie

2025 Views

6 replies

0 likes

  • 2025 Views
  • 6 replies
  • 0 likes

Solved!! Can't download/synchronize downloaded playlists from pc to samsung s4 with usb-cable

Hi there,I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable.Problem is that the s4 isn't added as device on the left side of the spotify app.There is no WLAN, thats the reason why I want to synchro...

Casual Listener

Hi there, I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable. Problem is that the s4 isn't added as device on the left side of the spotify app. ...

Daniel

Community Legend

1084 Views

5 replies

0 likes

  • 1084 Views
  • 5 replies
  • 0 likes

Solved!! I cant save more music in "your music"

I cant save more music in "your music"when i want to save a new album or track it disappears after as soon as i restart spotify. I have saved a lot of albums whitout truble but i fear that i have reached some kind of limmit? Im not downloading the al...

Casual Listener

I cant save more music in "your music" when i want to save a new album or track it disappears after as soon as i restart spotify.  I have saved a lot of albums whitout truble but i fear th...

orangeapple

Casual Listener

3959 Views

9 replies

0 likes

  • 3959 Views
  • 9 replies
  • 0 likes