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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

easy_iice

Casual Listener

201515 Views

134 replies

10 likes

Android
autoplay
bluetooth
  • 201515 Views
  • 134 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

545737 Views

78 replies

3 likes

  • 545737 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

453386 Views

571 replies

38 likes

Account
Free
  • 453386 Views
  • 571 replies
  • 38 likes

Some folders/playlists have disappeared or are out of order

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my folders and playlists disappeared. Accessing my acco...

Regular

A few weeks ago I was trying out the new support for folders in the WebPlayer. I had used the drag-n-drop function to move a couple of playlists to different folders when all of a sudden some of my f...

Daniel

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

volume and equalization issues Samsung Galaxy 6

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Casual Listener

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Daniel

Community Legend

1396 Views

2 replies

0 likes

spotify sound
  • 1396 Views
  • 2 replies
  • 0 likes

Android app using excessive data for past three weeks

For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, having been a user for a number of years now, this is defini...

Casual Listener

  For some reason my Android app has suddenly started using excessive data. Today I streamed two albums and found the app consumed 2.74GB of data. It's been happening for three weeks now and, h...

Daniel

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Spotify no longer works on my Galaxy Note 4

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my phone, etc. Nothing works. When I try to open it, I ge...

Newbie

Hi. I'm a spotify premium user and as of the last few days, spotify simply no longer works on my Galaxy Note 4 phone. I've tried uninstalling and re-installing the app 4 times or so, rebooting my pho...

Daniel

Community Legend

2510 Views

2 replies

0 likes

  • 2510 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (2.7.0)

  What's new in this version (2.7.0)   Minor improvements

Community Legend

  What's new in this version (2.7.0)   Minor improvements

662 Views

0 replies

0 likes

Android
Release Notes
  • 662 Views
  • 0 replies
  • 0 likes

Solved!! Android Tablet and Amazon Fire TV Stick with Spotify Connect

Hi folks, about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, that such a little device has that much power.But about 4 days ...

Casual Listener

Hi folks,   about 2 weeks ago I got the brand new Fire TV Stick, so that I can use Spotify Connect with my sound system. At the beginning everything worked well and i was pretty impressed, tha...

PinguinofG

Casual Listener

10697 Views

4 replies

0 likes

Android 4.4
  • 10697 Views
  • 4 replies
  • 0 likes

Solved!! Cant view full widget when screen locked to change song on Sony Experia Z2

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. The control part of the widget is not completely sha...

Casual Listener

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. T...

JaMiNo

Music Fan

2510 Views

6 replies

0 likes

  • 2510 Views
  • 6 replies
  • 0 likes

Solved!! Some albums are on spotify but aren't showing up on the artist page

When I search for the Bleacher's "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the tracks are all grayed out and won't play nor show up on the a...

Regular

When I search for the Bleacher's  "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the trac...

DannyFL

Roadie

13554 Views

21 replies

0 likes

Albums
  • 13554 Views
  • 21 replies
  • 0 likes

Solved!! Spotify Doesn't Work!!!

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to. I guess it is because of the Musicxmatch app which...

Casual Listener

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to....

ErickRGuetta

Community Legend

1814 Views

7 replies

0 likes

  • 1814 Views
  • 7 replies
  • 0 likes

Solved!! Android app redownload tracks switching cell off and tracks stopping

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64bit. I also _for remote access - use an android cel...

Music Fan

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64...

kapitikarl

Music Fan

1083 Views

4 replies

0 likes

  • 1083 Views
  • 4 replies
  • 0 likes

I'm using an android device, and the spotify max volume is still too low.

I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a couple of months. Before, I'd use to have to turn the v...

Newbie

I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a coup...

ErickRGuetta

Community Legend

654 Views

1 replies

0 likes

volume
  • 654 Views
  • 1 replies
  • 0 likes

Last.fm Log-in Error on Mobile App

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, and I have reinstalled the app a few times now (had...

Casual Listener

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, ...

AdamAG

Casual Listener

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

One playlist wont download

Hi everybody, I have this one playlist that wont go offline under any circunstances, even if It is the only playlist. Everytime i click the button to download It just resets itself.I use Android 4.4 (I have a premium account obviously) Thanks!

Casual Listener

Hi everybody, I have this one playlist that wont go offline under any circunstances, even if It is the only playlist. Everytime i click the button to download It just resets itself. I use Androi...

tekio

Casual Listener

523 Views

2 replies

0 likes

  • 523 Views
  • 2 replies
  • 0 likes

Max volume on my lg g3 is too low when playing on spotify

I just bougth a lg g3 and started downloading my playlists on the device and when I started playing the max volume is just too low. I can even overhear the music playing in the gym when Im on my headphones. I know is not volume settings on the device...

Casual Listener

I just bougth a lg g3 and started downloading my playlists on the device and when I started playing the max volume is just too low. I can even overhear the music playing in the gym when Im on my head...

rtik13

Roadie

2885 Views

14 replies

1 likes

  • 2885 Views
  • 14 replies
  • 1 likes

Solved!! Problema con reproduccion offline

Hola.Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero no puedo escucharla en modo offline, queda en segundo ...

Casual Listener

Hola. Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero n...

DannyFL

Roadie

1848 Views

5 replies

0 likes

  • 1848 Views
  • 5 replies
  • 0 likes

Solved!! How to contact Spotify about incorrect charges.

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to find out. Thanks

Casual Listener

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to ...

ErickRGuetta

Community Legend

1427 Views

4 replies

0 likes

  • 1427 Views
  • 4 replies
  • 0 likes

Offline Songs

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that somehow those songs that i downloaded stay on my pho...

Casual Listener

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that s...

MichaelJerzak

Composer

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

my phone reboots when starting spotify

Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify.Since i though it was all about my phone i restored it to factory data (even usi...

Casual Listener

Hi.   First of all, sorry about my english.   The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify. Since&nbs...

MichaelJerzak

Composer

698 Views

3 replies

0 likes

  • 698 Views
  • 3 replies
  • 0 likes

chewing my data

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb of it and I still have till the 22nd. This is abnorm...

Roadie

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb o...

phxkrausehouse

Roadie

2067 Views

14 replies

0 likes

  • 2067 Views
  • 14 replies
  • 0 likes

EQ lowers the volume drastically

I think the sound quality is pretty poor without the EQ. The problem iswhen i activate the EQ the volume drops drastically. Any ideas what to do?Using a Samsun Galaxy S3 -mini. Have tried a reinstallation.regards Dennis

Newbie

I think the sound quality is pretty poor without the EQ. The problem is when i activate the EQ the volume drops drastically. Any ideas what to do? Using a Samsun Galaxy S3 -mini. Have tried a reins...

user-removed

Not applicable

909 Views

1 replies

0 likes

  • 909 Views
  • 1 replies
  • 0 likes