Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I don't know whether this is a problem with the Android App or with my Receiver (Onkyo TX626). I think it started with a new smartphone (Sony Z3) If I start playing music on the Receiver using the Android App everything starts Ok. But as soon whe...
Hi, I don't know whether this is a problem with the Android App or with my Receiver (Onkyo TX626). I think it started with a new smartphone (Sony Z3) If I start playing mus...
Community Legend
1454 Views
3 replies
5 likes
Hi, I have a problem logging in on the mobile app using my username/password. The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to the website just to make sure they worked. So what am ...
Hi, I have a problem logging in on the mobile app using my username/password. The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to t...
Casual Listener
848 Views
4 replies
0 likes
Hi guys & girls,On Android 4.4 , Sony Z3 compact, when i click on "Top" list, to listen to the Top songs, I'm directed to the "Mood" list Any idea?Thxxx.
Hi guys & girls, On Android 4.4 , Sony Z3 compact, when i click on "Top" list, to listen to the Top songs, I'm directed to the "Mood" list 😞 Any idea? Thxxx.
221 Views
0 replies
0 likes
Hi, I have read in detail the guidance on how to sync local files from my desktop so I can listen to them using the spotify app on my phone. When I go to the 'devices' tab on spotify on my desktop, it just tells me to connect my device to the same wi...
Hi, I have read in detail the guidance on how to sync local files from my desktop so I can listen to them using the spotify app on my phone. When I go to the 'device...
348 Views
0 replies
0 likes
Spotify on Android still pauses for notification even after the latest update. How can I fix this?
Spotify on Android still pauses for notification even after the latest update. How can I fix this?
Community Legend
1102 Views
4 replies
2 likes
Why oh why do those idiots at Spotify meddle? I've updated to the latest version and now when I share a track it doesn't copy the track title, just the URL. Does anyone know how this can be remedied?
Why oh why do those idiots at Spotify meddle? I've updated to the latest version and now when I share a track it doesn't copy the track title, just the URL. Does anyone know how this can be remedied?
249 Views
0 replies
0 likes
Until today I could share a track and paste it into Samsung SNote where both the tack name and URL would be pasted. Now all I get is the URL. How can I copy and paste both the track name and the URL? Thanks
Until today I could share a track and paste it into Samsung SNote where both the tack name and URL would be pasted. Now all I get is the URL. How can I copy and paste both the track name and the URL?...
364 Views
0 replies
0 likes
I recently added more music to some of my playlists on itunes which, I then import to my Spotify account on my android smartphone & android tablet both Samsung brands. So my issue is that before I imorted the playlists I updated in itunes, I deleted ...
I recently added more music to some of my playlists on itunes which, I then import to my Spotify account on my android smartphone & android tablet both Samsung brands. So my issue is that b...
410 Views
0 replies
0 likes
I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with over 40hrs of music. I was wondering if thats The prob...
I am using an Htc m8 with kpn 4g (netherlands) and The app is really slow, loading The app sine Times Takes 3-4min. And playing The music another 3-4min. I do have a lot of playlists and one with o...
Gig Goer
1071 Views
2 replies
0 likes
Description: I use Spotify very much, both on my mobile and in the office. Since the Android app received an updated - installed on my Samsung N9005 Note 3 last weekend, I run into the same issues every day, every few minutes. The Windows (7) applica...
Description: I use Spotify very much, both on my mobile and in the office. Since the Android app received an updated - installed on my Samsung N9005 Note 3 last weekend, I run into the same is...
Regular
1054 Views
10 replies
0 likes
I tried to reddemed my 6 month premium free trial on spotify but it won't let me play the song i want, unless i press play shuffle but it won't play the song i want
I tried to reddemed my 6 month premium free trial on spotify but it won't let me play the song i want, unless i press play shuffle but it won't play the song i want
Spotify Star
591 Views
1 replies
0 likes
Hi there,I've been suffering from this many times.I have a friend who gave me her account and I can't find her when I search for her account.I've found a way to get to her profile .. through http account link.I click on follow it gets clicked, but wh...
Hi there, I've been suffering from this many times. I have a friend who gave me her account and I can't find her when I search for her account. I've found a way to get to her profile .. throug...
Spotify Star
721 Views
6 replies
0 likes
Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which i listened to in online-mode before have audio in the offl...
Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which ...
Casual Listener
2589 Views
2 replies
0 likes
Up until a several weeks ago, I had no problems using Spotify at all on Blackberry Z30 (downloaded from Amazon). However, have been experiencing issues streaming music. Typically, a song will start playing, play for about five seconds, and then stop....
Up until a several weeks ago, I had no problems using Spotify at all on Blackberry Z30 (downloaded from Amazon). However, have been experiencing issues streaming music. Typically, a so...
Casual Listener
1420 Views
3 replies
0 likes
Hi! I have a tablet mediacom smartPad s2 model: M-MP1050S2 with Android 4.4.2. Some days ago I downloaded "Spotify" bit I noticed that I can't select music I want from my playlist ad my girlfriend does in her nexus. We both haven't the premium versio...
Hi! I have a tablet mediacom smartPad s2 model: M-MP1050S2 with Android 4.4.2. Some days ago I downloaded "Spotify" bit I noticed that I can't select music I want from my playlist ad my gir...
Casual Listener
1717 Views
4 replies
0 likes
Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up. I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how do I fix it?
Spotify totally crashes on my phone whenever a "free" thirty minute ad comes up. I have to close out of Spotify and shut down my pohone, then restart to get the music back on.Why, and how ...
Spotify
319 Views
1 replies
0 likes
I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burned up the battery on my phone. Anyone have a similar p...
I noticed today that my phone was burning hot and seems to be 'playing' the music on my phone while I'm actually listening on my PC. Tried killing the app twice but it kept starting again and burne...
Spotify
430 Views
1 replies
0 likes
I'm having an issue with Spotify Premium on a Nexus 5 with Android 5.0.1. I've synced quite a lot of local files and that usually goes fine. But two files suddenly aren't playable anymore ("Broken Jaw" and "Chin Music…"). They're greyed out and if I ...
I' m having an issue with Spotify Premium on a Nexus 5 with Android 5.0.1. I've synced quite a lot of local files and that usually goes fine. But two files suddenly aren't playable anymore ("Broken ...
595 Views
0 replies
1 likes
Hi, I hope someone can helt me solve this problem. Everytime or almost every time I use my spotify app, then the next time I push the powerbutton, my phone freezes and wont turn the screen on again. Hereafter I have to wait at least 2 minutes before ...
Hi, I hope someone can helt me solve this problem. Everytime or almost every time I use my spotify app, then the next time I push the powerbutton, my phone freezes and wont turn...
Newbie
1346 Views
3 replies
2 likes
Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity when the car goes into tunel. I listen to an off-l...
Lately I have problems with playback on my android phone (Nexus 5). The playback often stops when phone's connection changes. E.g. when switching from wifi to mobile data, or when I lose connectivity...
322 Views
0 replies
0 likes
