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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194309 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194309 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535498 Views

78 replies

3 likes

  • 535498 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

438905 Views

565 replies

37 likes

Account
Free
  • 438905 Views
  • 565 replies
  • 37 likes

Solved!! My music is empty

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is empty. Moreover, I couldn’t see the song that I hav...

Casual Listener

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is ...

AranhaWebs

Casual Listener

2406 Views

7 replies

1 likes

  • 2406 Views
  • 7 replies
  • 1 likes

Offline mode doesn´t work

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?

Casual Listener

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it.   what can i do ? 

DannyFL

Roadie

1217 Views

3 replies

0 likes

Android 4.4.2
Offline songs
  • 1217 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Battery Problem

Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...

Casual Listener

Hi guys,   Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...

quindici

Casual Listener

944 Views

4 replies

0 likes

  • 944 Views
  • 4 replies
  • 0 likes

Solved!! App not remembering when offline

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album? It is as though the app is unable to cache what it was doing.

Casual Listener

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album?   It is as though the app is unable to cache what it was doing.

DannyFL

Roadie

776 Views

3 replies

0 likes

  • 776 Views
  • 3 replies
  • 0 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

Newbie

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...

joeszef0829

Music Fan

1298 Views

2 replies

0 likes

  • 1298 Views
  • 2 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

Newbie

how do i contact spotify?  what i am looking for is not on there help menu

Taylor

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

Casual Listener

How I can rearrange song order on a playlist I create in the mobile app?

Taylor

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

Visitor

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

user-removed

Not applicable

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

Visitor

Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...

user-removed

Not applicable

1313 Views

9 replies

0 likes

  • 1313 Views
  • 9 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...

MichaelJerzak

Composer

911 Views

3 replies

0 likes

Android
freeze
Spotify
Update
  • 911 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

Regular

Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...

HR27

Regular

3270 Views

9 replies

0 likes

  • 3270 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

Newbie

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  

Fishtaco

Community Legend

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

Newbie

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...

DannyFL

Roadie

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

please help: spotiify stopped working on my android smartphone

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...

Casual Listener

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...

Liansp

Casual Listener

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

Solved!! My playlists are not updating on my Android

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmware to see if that fixed it, but unfortunately it d...

Regular

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmw...

grsbanks

Casual Listener

1936 Views

3 replies

0 likes

  • 1936 Views
  • 3 replies
  • 0 likes

Starred Playlist 0 songs,won't load playlist upon app open

Hi, Moto G 4G (UK - tesco)Android 4.4.4 moto stockSpotify 2.7.0.883 Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist brings up the spinning green wheel. Clicking around on a few other playli...

Gig Goer

Hi,   Moto G 4G (UK - tesco) Android 4.4.4 moto stock Spotify 2.7.0.883   Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist ...

sirdarkghost

Newbie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Can't play my downloads

Samsung s 5 can't play downloads over 150

Visitor

Samsung s 5 can't play downloads over 150

user-removed

Not applicable

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Local files do not sync on Nexus 9

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download.I'm connected on the same network with my three devices.

Newbie

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download. I'm connected on the same network with my three devi...

Fishtaco

Community Legend

509 Views

2 replies

0 likes

  • 509 Views
  • 2 replies
  • 0 likes

Solved!! Spotify connect not working

Hi!I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spotify on your devices. If another device becomes available...

Gig Goer

Hi! I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spoti...

puckie87

Newbie

16710 Views

11 replies

1 likes

  • 16710 Views
  • 11 replies
  • 1 likes

S4 lollipop spotify fails to open every time I open it.

Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit

Newbie

Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit

sodapop808

Regular

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes