Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194442 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194442 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535603 Views

78 replies

3 likes

  • 535603 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439070 Views

565 replies

37 likes

Account
Free
  • 439070 Views
  • 565 replies
  • 37 likes

Offline mode doesn´t work

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?

Casual Listener

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it.   what can i do ? 

DannyFL

Roadie

1217 Views

3 replies

0 likes

Android 4.4.2
Offline songs
  • 1217 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Battery Problem

Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...

Casual Listener

Hi guys,   Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...

quindici

Casual Listener

945 Views

4 replies

0 likes

  • 945 Views
  • 4 replies
  • 0 likes

Solved!! App not remembering when offline

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album? It is as though the app is unable to cache what it was doing.

Casual Listener

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album?   It is as though the app is unable to cache what it was doing.

DannyFL

Roadie

776 Views

3 replies

0 likes

  • 776 Views
  • 3 replies
  • 0 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

Newbie

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...

joeszef0829

Music Fan

1298 Views

2 replies

0 likes

  • 1298 Views
  • 2 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

Newbie

how do i contact spotify?  what i am looking for is not on there help menu

Taylor

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

Casual Listener

How I can rearrange song order on a playlist I create in the mobile app?

Taylor

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

Visitor

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

user-removed

Not applicable

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

Visitor

Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...

user-removed

Not applicable

1313 Views

9 replies

0 likes

  • 1313 Views
  • 9 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...

MichaelJerzak

Composer

912 Views

3 replies

0 likes

Android
freeze
Spotify
Update
  • 912 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

Regular

Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...

HR27

Regular

3272 Views

9 replies

0 likes

  • 3272 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

Newbie

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  

Fishtaco

Community Legend

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

Newbie

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...

DannyFL

Roadie

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

please help: spotiify stopped working on my android smartphone

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...

Casual Listener

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...

Liansp

Casual Listener

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

Solved!! My playlists are not updating on my Android

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmware to see if that fixed it, but unfortunately it d...

Regular

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmw...

grsbanks

Casual Listener

1936 Views

3 replies

0 likes

  • 1936 Views
  • 3 replies
  • 0 likes

Starred Playlist 0 songs,won't load playlist upon app open

Hi, Moto G 4G (UK - tesco)Android 4.4.4 moto stockSpotify 2.7.0.883 Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist brings up the spinning green wheel. Clicking around on a few other playli...

Gig Goer

Hi,   Moto G 4G (UK - tesco) Android 4.4.4 moto stock Spotify 2.7.0.883   Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist ...

sirdarkghost

Newbie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Can't play my downloads

Samsung s 5 can't play downloads over 150

Visitor

Samsung s 5 can't play downloads over 150

user-removed

Not applicable

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Local files do not sync on Nexus 9

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download.I'm connected on the same network with my three devices.

Newbie

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download. I'm connected on the same network with my three devi...

Fishtaco

Community Legend

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Solved!! Spotify connect not working

Hi!I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spotify on your devices. If another device becomes available...

Gig Goer

Hi! I've got Spotify Premium and on my Android device I can see the symbol in the bottom right corner of "Now playing" that takes me to a screen that says "Connect let's you play and connect Spoti...

puckie87

Newbie

16711 Views

11 replies

1 likes

  • 16711 Views
  • 11 replies
  • 1 likes

S4 lollipop spotify fails to open every time I open it.

Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit

Newbie

Every time i open spotify it says it failed to start and asks if i want to report which i have, has been an issue for a week now, was wondring what it is i may need to fix? fresh install the whole bit

sodapop808

Regular

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Spotify 2.7.0.883

Dear team.Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone.I tried uninstalling and deleting temps and phone but there's no solution yet.I wonder if premium users had special support ...

Casual Listener

Dear team. Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone. I tried uninstalling and deleting temps and phone but there's no ...

caranegus

Regular

772 Views

3 replies

0 likes

  • 772 Views
  • 3 replies
  • 0 likes